I had an excellent experience with DeFacto. I brought tshirts on sale to take on vacation since I was visiting an extremely hot and humid country. The quality is amazing! Survived the weather and the... See more
Company replied
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See what reviewers are saying
Defacto is literally so good, prices are reasonable, discount codes are very helpful too, delivery is so quick, true to size and fabrics are good material. They may take some time to refund if you hav... See more
Company replied
Avoid this website. I ordered 3 dresses, all came bigger in size but that wasn't an issue, I returned them & decided to order a smaller size of the one I liked, it took too long but eventually came, I... See more
Company replied
Good quality clothes. Would have given a 5 star but just a little adjustment that I think might help - please include the height of your models and the sizes of clothes that they are are wearing - mak... See more
Company replied
Thanks Defacto..
Thanks Defacto..
The quality of item is perfect, just keep on eyes about size, some of items is not true size, like a XL, but the items it's lovely..
March 14, 2023
Reply from DeFacto UK
Hello,
We are thrilled to know that you are satisfied with the items you purchased.
DeFacto Customer Experience Center
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Everything is excellent
February 19, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I bought 3 times stuff from Defacto
I bought 3 times stuff from Defacto. They were fast, and quality.
February 14, 2023
Reply from DeFacto UK
Greetings.
We are so grateful for your kind words. Thanks for sharing your review with us.
Best regards.
-DeFacto Customer Experience Center
Fast delivery and excellent value.
February 8, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
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Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Clothing isn’t true true to size
February 10, 2023
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq) and get your refund. We hope this helps. Please let us know at ""support@defacto.com"" if there is anything else we can do for you.
With best regards and wishes.
-DeFacto Customer Experience Center
Great value
The sweater arrived quickly and was as I expected. Good fit and excellent value for money.
February 26, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
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I was unsure of the quality and…
I was unsure of the quality and services. However, I'm impressed by only ordered more products but recommended the site to friends.
February 24, 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
Too much hassle
Too much hassle. My return didn't go very well. To receive my money back I had to have a long email discussion with Customer Service as I sent two shirts back in one parcel, but they noticed only one. Not worth the energy I spent exchanging emails and hearing how unhappy they were that my experience hadn't been great.
February 13, 2023
Reply from DeFacto UK
Hello,
We are very sorry that you were not satisfied with your experience. We strive to improve. Your feedback is very valuable to us. Thank you very much
-DeFacto Customer Experience Center
Trendy & affordable
Like the variety of infant/kids clothing👍🏼
The delivery was surprisingly very fast..
February 17, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
Depends on the items- some I find are…
Depends on the items- some I find are good quality and some I find are of more poorer quality. Its always better to order and try and then decide. Good thing return is easy and free
February 1, 2023
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
-DeFacto Customer Experience Center
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Pain free customer service
The ordering was easy and arrived quickly. When my item had an issue I got on to customer service and was told this was going to be investigated but was not given a time frame. I didn't want the item to go out of stock so I placed another order. The product investigators came back to me within a couple of hours and asked me to return the item that was faulty and offered a discount voucher for next order. Since I had placed another already they kindly refunded the voucher value off that order. Pain free customer service, thanks!
February 21, 2023
Unprompted review
Reply from DeFacto UK
Greetings,
We appreciate your nice words! Thank you for taking the time to share your thoughts with us.
With best regards and wishes.
DeFacto Customer Experience Center
Reply from DeFacto UK
Hello,
We are super happy that you are satisfied with the items you purchased. Thank you for your amazing feedback.
DeFacto Customer Experience Center
Sizing is baaaad
February 20, 2023
Reply from DeFacto UK
"Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. You can return the item back to us free of charge (https://uk.defacto.com/pages/returns-faq). We hope this helps. Please let us know at "support@defacto.com" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center"
Money still not refunded for the returns made 2 months ago
Returns, customer care contact and service in general is poor!
Shipment arrived in episodes, the products are okay quality but after you've made a purchase and not entirely satisfied with it, the returns process is so painfully long!!
I have been waiting for my refund since 2 months now.
Shopping with Defacto is definitely not worth taking the risk of losing money and wasting time chasing after the returns
December 9, 2022
Reply from DeFacto UK
Greetings,
We are sorry to hear that your shopping experience with us didn't go through as expected. Please let us know your order details at "support@defacto.com" or "+44 20 4524 3909" if there is anything else we can do for you. With best regards and wishes.
DeFacto Customer Experience Center
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They are always on time with a good…
They are always on time with a good quality assurance
February 19, 2023
Reply from DeFacto UK
Hey there,
We are so happy to see your review! Thank you for taking the time to share your feedback with us.
With best regards and wishes.
DeFacto Customer Experience Center
I been waiting for my parcel more than…
I been waiting for my parcel more than a month still can’t receive it and I can’t even get refund or correspondence.very unhappy with my purchase
January 17, 2023
Reply from DeFacto UK
Greetings,
We would like to apologize for the problem you experienced. We started your refund process as soon as we were informed of the situation. We hope we will provide you a better shopping experience next time.
DeFacto Customer Experience Center
The jacket shown on the website and the…
The jacket shown on the website and the jacket delivered was of different colour and extremely poor quality. Their customer services is appalling. Initially, they sent me a wrong link for return and only provided the right return label after i confronted them for their mistake. It has been more than 17 days since i returned the item but no refund yet and customer services keep insisting that the return item is in transit still. Really are you kidding me. I would not be doing any business with them going forward unless they improve their poor customer services.
January 27, 2023
Reply from DeFacto UK
Hello,
We would like extend our apologies for the inconvenience. Returns may take some time to be processed after reaching our warehouse. However, we have started your refund process as we did not want to make you wait any longer. You should receive a refund notification very soon. We hope this helps. We want to make our returns, simple convenient and fast for our customers and we will keep working on improving. Thank you for taking the time to share your feedback with us.
Best regards
DeFacto Customer Experience Center"
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