Electronic Partners Reviews 

2,067
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 104 reviews, reviewers had a great experience with this company. Customers consistently praise the professional, efficient, and easy service, highlighting clear communication and regular updates throughout the repair process. Many are pleased with the quality of repairs, noting items returned working perfectly, even for complex issues, and often at a reasonable or cost-effective price. The process is frequently described as quick, with speedy quotations and prompt returns. However, some people mentioned experiencing delays in receiving products, with repairs sometimes taking longer than estimated. A few customers also reported unexpected charges, such as diagnostic fees or final costs higher than initial quotes. Some reviewers noted that their items were not fully repaired, or in certain instances, were returned with new issues or in a worse condition.

What people talk about most

Service

Users describe positive interactions with service, highlighting fast, professional, and affordable repairs,... See more

Product

Customers consistently note ambiguous experiences with product repairs, with many reporting that items were... See more

Price

People report ambiguous experiences with price, with some finding repair costs to be very reasonable and a... See more

Quality

Customers had ambiguous experiences with quality, with some reviewers expressing satisfaction with repairs,... See more

Return policy

Reviewers mention ambiguous feedback about the return policy, with some customers finding the process easy... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I first contacted this company in October to repair a product. Initially very helpful indeed. My product has only just been returned to me and it does now work which is great; however, they need to so... See more

Company replied

Rated 4 out of 5 stars

Repair your headphones was excellent. The website is rather clunky though. Should be made slicker. I almost overlooked the email where I needed to send payment first before they'd do repair then... See more

Company replied

Rated 4 out of 5 stars

The communication with and from the company was excellent - so many thanks for that. I was getting a circuit board checked and repaired for an Italian commercial dishwasher. When I was dropping off th... See more

Company replied

Rated 5 out of 5 stars

From first contact to repaired item being returned was so easy. From the package label arriving and sending the item I was kept fully informed. The repair was quick, very reasonably priced and retu... See more


Company details

  1. Electrical Repair Shop

Written by the company

We work hard to provide high-quality repairs and excellent customer support. While we aim to satisfy every customer, expectations should be realistic—we are not the manufacturer, and repair limitations such as part availability or lead times are beyond our control.                                                                                    Negative reviews often come from misunderstandings or not reading the information provided on our website or in emails. We encourage potential customers to consider both positive and negative reviews, as well as our responses, to get a fair picture of our service.                                                                                    If you genuinely need a repair and understand that we are here to help—not as a charity but as a professional service—you’ll find the process straightforward. If in doubt, always check our FAQ for clarity before proceeding.


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(2,067)

96 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfaction

I recently sent you a drone for repair. From start to finish your service is amazing .You kept me informed every step of the way.
No faffing around just straight simple instructions,to get the job done. I will definitely use your services again .
Thankyou

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

First class repair, posting and communication

What makes Electronic Partners stand out is not only the repair itself, but the care they take to communicate progress at all stages and to outline upcoming costs clearly, seeking authorisation at each step of the investigation.

The posting and return process is very easy; it's just great to have our 1993-built Kenwood KA-5050R powered up and running perfectly again!

March 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Just the best

Just the best. Superb and professional service from initial approach, providing a postage label, estimate, repair and fast return. Very cost-effective.
I feel able to recommend them to anyone looking for a reliable repair to anything in their range.
From one VERY happy customer

March 10, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, fantastic communication, I personally visited the repair centre in Telford and staff were found to be polite and friendly.The team Fixed my Dac on my nad amplifier although parts took a while to arrive but there is an online portal service that makes it easy to communicate to explain the issues.
This outfit in my opinion offers a professional service at a reasonable price .I believe a decent service comes with a price, like with any trade if you pay peanuts expect monkeys. No monkeys to be found at this company. I will use this company again.

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

Electronic partners were very helpful when I made my initial enquiry on the telephone. They kept me informed about the progress of my repair and my turntable came back as good as new

February 24, 2025
Unprompted review
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Rated 1 out of 5 stars

Clown Quotes

Their free quote was completely off and laughable, honestly. I put in a query regarding replacing the left analog sticks of two PS5 controllers. This was explained very clearly as simply replacing the sticks to fix controller drift. The price they quoted me for this was £119. Which is more than what buying 2 new controllers costs. Also, this can't be chalked up to the cost of new parts. New analog sticks cost about £3. I know this because I've bought the parts, but they need to be replaced using a soldering iron, which I don't have.

Not sure who's reviewing these quotes, but maybe you should re-examine your process if you want to be taken seriously.

March 6, 2025
Unprompted review
Electronic Partners logo

Reply from Electronic Partners

Hi The Mends,

We appreciate your review, but just to clarify—while we’d love to run a circus (imagine the savings on rent and salaries!), we unfortunately operate in the UK, where engineers expect real wages and landlords insist on actual rent.

Yes, the parts themselves are indeed cheap, but unlike a DIY project, our service includes professional installation, calibration, and ensuring everything functions as it should—without the risk of turning your controllers into expensive paperweights. Of course, if you fancy a bit of soldering practice, a quick YouTube tutorial and a £3 stick might be the way forward.

We do appreciate your feedback, though! If you ever need a quote that isn’t from a clown, our engineers are always happy to help.

Best regards,
EP Customer Support

Rated 5 out of 5 stars

An excellent company

I am very pleased with the service. They kept me informed all the way through, my equipment was repaired and delivered on time. Not to mention the excellent customer service. If anyone needs their equipment repaired, this is the place to send them to.

February 28, 2025
Unprompted review
Rated 1 out of 5 stars

Completely misinterpreted my request

Completely misinterpreted my request. Impossible to reply to their email. I simply wanted a couple of (supplied) small backup batteries soldered to a circuit board. Instead they couldn't quote because they tried to convince me there is a fault needing diagnosis and parts required!

March 4, 2025
Unprompted review
Electronic Partners logo

Reply from Electronic Partners

Dear Maya,

Thank you for your feedback. Our goal is always to provide accurate quotes rather than risk giving misleading estimates. Since there are various types of batteries and soldering methods, we requested the device be sent in so we could assess it properly and provide an exact quote. Of course, this decision is entirely up to the customer.

Regarding communication, we use a ticket system, chat, and phone support to ensure efficient handling of requests. If you need any further assistance, please don’t hesitate to reach out through one of these channels.

Best regards,
EP Customer Support

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Rated 1 out of 5 stars

Paying for no repair - avoid

Quoted widly out because they did not bother to read my quote request propery, leading to wasted time for me and this organisation & personally inccuring £16 cost just to send in my item with no repair done.

Explained this to their customer service system, I offered to meet half way and pay half the costs even though i through believe this is all their fault. They rejected this notion.

If they had read my quote request properly, called or communicated on the matter woudnt of sent it in, but instead paying for a waste of time and no repair.

My advice - Use a local company so postage not required and can quote in person ACCURATELY -- Or competitor of this organisation as not a good service

March 3, 2025
Unprompted review
Electronic Partners logo

Reply from Electronic Partners

Dear Ben,

You did not pay for a repair—you paid £8.10 for a professional diagnosis and £7.90 for tracked return shipping after choosing not to proceed with the repair.

We read your request and provided an estimate based on your description, but an estimate is not a final quote. A quote is only given after inspection, as clearly stated in our Terms. Your final quote reflected the actual internal damage, which could not have been assessed externally.

Our process is fully transparent and applies equally to all customers.

Best regards,
EP Customer Support

Rated 5 out of 5 stars

What a find

What a find! Excellent service and repair time. I highly recommend this company as live in a rural environment with no audio/repair services locally. Also good collection/delivery via Royal Mail.

February 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Electronic Partners you kept me…

Electronic Partners you kept me informed throughout your care & repair of the audio system. I am very relieved you were able to repair it.

I did feel it took quite a while for the whole process to be concluded but the end result is what is important.

Thank you so much.

February 13, 2025
Unprompted review
Rated 1 out of 5 stars

Charged me over £90 to deal with a…

Charged me over £90 to deal with a battery issue, and did even replace the battery. No warranty because of liquid damage. No doubt they have covered themselves in the very small print in their t&c s.

February 13, 2025
Unprompted review
Electronic Partners logo

Reply from Electronic Partners

Dear Mark,

Thank you for your review. We’d like to clarify that the issue with your device was not related to the battery but rather liquid damage, which we successfully repaired. The battery was tested and found to be functioning correctly, so a replacement was not necessary.

As with all liquid-damaged devices, we are unable to provide a warranty on the repair, as is standard practice across the industry, including with manufacturers. This is because liquid damage can cause ongoing or latent issues that may appear over time.

We also want to assure you that our terms and conditions are fully transparent and clearly presented, with no hidden or "small print" clauses. This information is readily available on our website and in our FAQ section.

If you have any further questions, please feel free to contact us.

Best regards,
EP Customer Support

Rated 4 out of 5 stars

Lenco turntable

All proficient in completing the repair and very clear in explaining in what and how it is being done.
My only criticism would be the amount of time was taken.
From the time it left my house to it being returned it was a month, which I thought was a bit excessive.
I would use again though

January 23, 2025
Unprompted review

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