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GetScanned Reviews 

329
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 221 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the fast booking process and efficient scanning services that deliver results quickly and smoothly. People often praise the supportive staff and professional customer care throughout every stage of the medical procedure. Some reviewers were not happy with scheduling issues, noting that their selected scan dates or locations changed unexpectedly after the initial booking. A few individuals also mentioned experiencing difficulties when trying to communicate with support teams to resolve these frustrating appointment delays. Additionally, consumers occasionally reported that aftercare communication could be improved following the completion of their medical scans.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting a seamless and professional experience from... See more

Staff

Reviewers highlight positive aspects of staff, describing them as consistently professional, helpful, and... See more

Customer service

Consumers find customer service to be positive, highlighting professional, helpful, and polite support... See more

User experience

People report positive experiences with user experience, highlighting a professional and smooth process from... See more

Booking process

Customers had positive experiences with booking_process, frequently describing the system as quick, simple,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went pretty much according to plan, except arguably the result (which was both relatively good news and unexpectedly bad news for unforeseen reasons.). The post MRI scan bit went smoothly a... See more

Rated 5 out of 5 stars

Please don’t hesitate to use this company. Phenomenal customer service. I booked a scan for asap on a Wednesday, their GP phoned that afternoon and I was scanned on the Friday and report that Friday t... See more

Rated 5 out of 5 stars

Great customer service . Smooth and excellent service and guidance at all stages of setting up referral from doctor to scan themselves. Great value for money too. Kind and considerate staff. Speci... See more

Rated 5 out of 5 stars

Amazing service from start to finish. Customer care was excellent, and communication was spot on throughout. Booking was quick and easy, and I was able to get my MRI scan done very promptly. I even r... See more


Company details

  1. Medical Diagnostic Imaging Center
  2. MRI Center
  3. Online Marketplace

Written by the company

GetScanned is a booking platform for private medical scans in the UK. We arrange MRI, Full-Body MRI, CT, ultrasound and X-ray scans at over 200 CQC-registered scanning centres, with appointments usually available within a few days. Private scans need a referral, and most people don't have one. That's the part we handle. Every booking includes a GP consultation, where a doctor reviews your symptoms, confirms which scan is right for you, and issues the referral the scanning centre needs. If you already have a referral from your own GP or a consultant, you can use that instead. Our team coordinates the rest. We confirm your appointment with the centre, explain how to prepare and what to bring, and stay contactable throughout. Your images are read and reported by a consultant radiologist, and your report is typically returned within 3 working days. If you'd like to talk your results through with a doctor afterwards, we can arrange a follow-up GP consultation. One price covers your consultation, referral, scan and report, with nothing added afterwards. Prices vary by scan type, body part and location, and are shown before you book alongside appointment availability. If you find the same scan cheaper at the same clinic, advertised publicly, we'll match the lower price. Scans available through our network cover areas including the head and brain, spine, knees, shoulders, hips, abdomen and pelvis. We work with individual patients, clinicians, medical reporting organisations and rehabilitation providers - anyone who needs diagnostic imaging arranged quickly and without a wait. Search by location at uk.getscanned.me to see the centres nearest you, live prices, and the earliest available appointments.

Price Match Guarantee

We won't be beaten on price

Found the same scan cheaper at the same clinic? Send us proof, and we'll match the lower price.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

329 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 44% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(329)

221 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Got the appointment very quickly in 2…

Got the appointment very quickly in 2 days.Appointment department is very helpful and efficient.
The scanner is very helpful and experienced. Done very
thoroughly and in details. Instead of waiting to have MRI
scan knee for 14 weeks I am so much relieved Physically and Mentally. Would recommend Getscanned if you need scan.

June 17, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

Amazing service. Amongst alot of anxiety over a health concern, I got a scan within 2 working days of initial contact. I didn't have to travel far to a local scan centre. The scan itself was incredibly thorough, and I was given immediate results, with the ownership of the scan report sent to my email afterwards. The ladies on the phone, managing my booking & queries were kind & helpful throughout.
I'm so grateful to GetScanned & would recommend them 100%
Suffolk location.

June 15, 2026
Unprompted review
Rated 4 out of 5 stars

This was a great experience even though…

This was a great experience even though the actual scan order was incorrect ( I ordered with vs wo contrast). The results were back fast and correctly assessed. There were scheduling errors that I fortunately caught so one need to stay on top of everything.

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service - highly recommended!
I was a bit dubious having not used the service before:
Day 1, phoned at 10:30 am to ask for GP triage.
Day 1, phoned at 3pm by GP and triaged, MRI agreed.
Day 1, 8pm phoned by referring MRI unit with cancellation appointment.
Day 2, 9am MRI scan.
Day 3, 4pm Report and scans available!
Extremely good value, Excellent customer service (Richa) and communication throughout the process.
Lovely MRI staff.
All Very Good!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, quick turnaround and a fast report at the end The online help via email and phone 2nd to none

June 10, 2026
Rated 5 out of 5 stars

I found it to be quick and accessible

I found it to be quick and accessible, I really found them to be in touch a lot. The one thing I dislike is the phone number they call from. As it’s a similar code to scam calls and cold calls. So it’s remarkable that I answered as usually I would ignore it.

June 1, 2026
Unprompted review
Rated 5 out of 5 stars

Good and bad news but all professionally conveyed

Everything went pretty much according to plan, except arguably the result (which was both relatively good news and unexpectedly bad news for unforeseen reasons.). The post MRI scan bit went smoothly and in many ways is the most important part. Richa at GetScanned admin? Was extremely helpful and efficient and guided me when I needed my hand held. Thank you Richa. Thank you GetScanned and Thank you scanning facility at Taunton. If the need arose I would happily use GetScanned again.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Knee MRI scan

I found the whole experience professional, friendly and very slick. I was walked through the entire process from enquiry to receipt of my results by the helpful staff. I can't recommend this service highly enough.

May 25, 2026
Unprompted review
Rated 5 out of 5 stars

Seamless Experience, Definitely recommend

Seamless Experience. I needed an urgent knee MRI after being in pain for 2 weeks. The team at Getscanned, especially Richa was absolutely wonderful. She was compassionate and took time to understand the urgency and expedited everything from scheduling the scan to getting the reports. As an injured person in pain without any diagnosis, who had to do everything myself this was a huge relief. GetScanned's service is worth every penny. They take care of everything from scheduling the GP call, to the MRI appointment. I would definitely recommend their service and their outstanding staff, especially Richa Shukla. Kudos!

May 18, 2026
Rated 5 out of 5 stars

Knee MRI

I was booking an MRI scan for my son of his knee for a suspected ACL injury. Because of his age lots of private scan centres will not scan, but GetScanned were really helpful in finding a scanning centre. I found them really responsive, professional and helpful.

May 19, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant service once again! 🌟

This is the second time i've used GetScanned. I had a scan here myself before and because the experience was so good, I used them again to sort out a scan for my son. Richa was absolutely wonderful from start to finish. She went completely above and beyond to get the booking and all the arrangements sorted out perfectly for us. She is so warm and helpful which made the whole process completely stress free. If only all customer care was like this! Thank you so much Richa, Sonia and the doctor too for such amazing care. I highly recommend GetScanned! 💛✨️

May 15, 2026
Unprompted review
Rated 5 out of 5 stars

Get Scanned

Get Scanned popped up on Facebook and after seeing all the wonderful reviews on here, I decided to give it a go. I made contact and everyone was so pleasant. None of my silly questions seemed to be hassle. Absolutely amazing customer service, a really personalised process.

The booking process was quick and simple. I only had to wait a couple of days, with Yatharth going above and beyond to confirm my booking after I had some issues with payment links etc.

The MRI process at the hospital was explained in full and carried out on time, professionally and results sent across promptly. I had a phone call within the week to book a consultant appointment the following day.

I had some anomalies show up on my results which are now being investigated by my GP. This just shows the value of having these scans available for everyone.

I'd like to say a massive thank you to Tristan and Yatharth who dealt with all my enquiries before, during and after the scan. They are a friendly and professional team that really do make you feel valued. I would recommend this service to everyone, whether you have symptoms or not, get checked!

May 1, 2026
Unprompted review
Rated 3 out of 5 stars

Sadly, very poor customer service

Sadly, experience started well but after booking they changed my booking location twice and are now unable to provide a date for my mri test and are completely ignoring my complaints regarding this it has now been weeks after booking and i still do not have a date for a mri test.

Edit - after a few weeks of delays they called me to refund my order in full sadly this delayed my treatment as i could have got the scan i needed within a week with Nuffield health

May 8, 2026
Unprompted review

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