We contacted Johnson's as we required 2 parts for our treadmill. They quickly emailed us a quote. We asked to proceed, they sent us a payment link. They confirmed the payment was received and within... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Treadmil arrived with a broken piece of plastic on the side rail. Trying to get someone to help is a nightmare. Have asked for a full refund and for someone to come and collect it but no luck so far.... See more
Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upsta... See more
Company replied
Made contact with the company to request a new belt for my treadmill. They were quick to respond checking if it was still within warranty, which is wasn't. They were then quick to provide a price and... See more
Company replied
Company details
Written by the company
Johnson Fitness & Wellness keeps you moving. We believe that change is good, but lasting transformation is great. We'll help you choose the perfect piece of equipment for your unique goals, making sure it fits your space and schedule. No matter what you choose you can count on us to deliver the high-performance, durable equipment and support you need to pursue your goals, day after day for years.
Contact info
UNIT 2, 40:40 LINK, 30 - 34 MILL END ROAD, HP12 4AX, High Wycombe, United Kingdom
- 01494412420
- clientservices@jhtgroup.uk
- uk.johnsonfitness.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Engineer who came out to do the job was…
Engineer who came out to do the job was very efficient.

Reply from Johnson Fitness & Wellness uk
Horizon Fitness are almost a secret in…
Horizon Fitness are almost a secret in the treadmill world. Their products are extremely high quality and come with great guarantees but maybe aren’t quite as ‘cool’ as TechGym or Peloton but they are a third of the price!! This is our second Horizon treadmill and is amazing - we love it.

Reply from Johnson Fitness & Wellness uk
Installation of the water softener was…
Installation of the water softener was straightforward and Aquatight provided a good an efficient service.
Obviously the softener has just been installed so I can not comment on its performance yet.
Brilliant service!
Really happy with my experience with Johnson. They had the best price for the product I ordered and delivered quickly. Would definitely shop here again. Thanks!

Reply from Johnson Fitness & Wellness uk
Great Servise
Great advice, easy ordering process, clear communication regarding delivery times, and smooth delivery.

Reply from Johnson Fitness & Wellness uk
Jonson Fitness and wellness uk…A feeling of wellness for our mind body and soul
Johnson Fitness and wellness uk delivered our massage chair ..prompt service with a smile taking care to place the heavy box in our porch safely and with care of our surroundings ..polite conversation and taking time and patience while leaving..so happy with our purchase of a full body massage chair it is Amazing not only for our body mind and soul.one massage of this chair took away our stresses and aches ..This company is one of the best highly recommend to famiily and friends .Everyone will benefit from this company I am positive.

Reply from Johnson Fitness & Wellness uk
I contacted Johnson Fitness and they…
I contacted Johnson Fitness and they responded to my query very quickly and kept me updated throughout the process. I would recommend Johnson Fitness to anyone interested in buying g Fitness equipment.
I have since purchased a new Horizon 3.0sc exercise bike from them and even got a Saturday delivery at no extra charge.

Reply from Johnson Fitness & Wellness uk
I haven’t really started using it…
I haven’t really started using it properly and so far I think the highest resistance is “light”, could be that I’ve discovered my inner hulk🙄. Customer service has been ok telling me to connect directly to mains, have I done this …no🤦🏾♂️, once done and it resolved the issue, it’ll be 5*
Great price
Great price. Ordered followed by a phone call arranging delivery. Arrived bang on time. Treadmill. Bonus the treadmill was assembled by the guys and brief demonstration how worked. Couldn't fault

Reply from Johnson Fitness & Wellness uk
Installation Cancellation on morning of instal
Cancelled installation of equipment morning of agreed installation. Had to take the day off work for this as they don’t install over weekends. Lost a days pay due to poor communication. Not even 24 hrs notice of cancellation even offered to build it myself just deliver the equipment. Very disappointed no offer of any freebies or compensation not even a protein shaker. I am thinking twice on kitting out the rest of my gym using this company.

Reply from Johnson Fitness & Wellness uk
Disappointed
Messaged to make sure they would deliver to my post code and was told they would. Delivery was arranged for over two weeks after order. I was then emailed the day before delivery date to be told they do not deliver to my postcode.

Reply from Johnson Fitness & Wellness uk
Massage chair
Quick delivery. Lovely product compact.
Relaxing massage very effective and soothing.
Slept well after even one massage session .
Comfortable and easy to use.

Reply from Johnson Fitness & Wellness uk
Offering well constructed and fairly…
Offering well constructed and fairly priced equipment, delivered as promised.

Reply from Johnson Fitness & Wellness uk
IDC console Product we bought is good
IDC console Product we bought is good. Only criticism is the manual that comes with it is rubbish ( being polite here). The manual is too small in print form and very faint as well making really difficult to read. Not difficult to produce a decent booklet.

Reply from Johnson Fitness & Wellness uk
Replacement Motor Control board (MCB) on my JHT…
The Motor Control board (MCB) on my JHT Johnson Fitness Omega Z treadmill failed 4 months after the initial 2 year warranty.
Johnson Fitness replaced the failed MCB for £207.
The replacement MCB failed at just after 3 months. Johnson fitness said there is no warranty on the self fit replacement part (They never offered fitment by their engineers on the replacement).
Great customer service in answering…
Great customer service in answering questions and doing the delivery and install! Really happy with the treadmill we got and the service throughout the process!

Reply from Johnson Fitness & Wellness uk
Excellent Elliptical Strider
Excellent Elliptical Strider! My wife loves it. She wore out the last machine, but this one looks much more professional and enduring. Easy to put together and runs really smoothly. We pulled it upstairs (definitely a 2 person job) and had it working an hour later with easy assembly instructions for the 3 parts that need assembled onto the main frame.

Reply from Johnson Fitness & Wellness uk
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







