I’m happy with the clothes I ordered. However, the ordering process is a little bit complicated especially when it comes to adding details of the home address, it did throw me off. I had to get in con... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My first time shopping at J. online. Very smooth transection. I called online team for help n advice before purchase which was great, it gave me confidence to shop more. I have ordered more men’s... See more
Company replied
Beautiful clothes, good quality and packaging. However, received the wrong outfit once and when I emailed to inform, I was not sent an apology via email nor a small compensation but was given a refund... See more
Company replied
It was my first time ordering from Junaid jamshed and the clothes were lovely that I ordered but I ordered the wrong size I was supposed to order XXL but I ordered XL so completely my fault I would... See more
Company replied
Company details
Written by the company
J. was established in 2002 with a unique philosophy to revive the country's cultural heritage and make Shalwar Kameez; the popular wear, and soon became one of the most famous and recognizable clothing brands in South East Asia. It expanded its store network to 100+ outlets nationwide. J. has further expanded globally by opening 20 outlets in the UK, Australia, Canada, New Zealand, UAE, Qatar, to name a few. We pride ourselves on being a complete apparel brand that deals in eastern wear, perfumes, footwear and accessories for women and men of all ages. We work in different categories and textures like silk, chiffon, cotton, cambric, lawn and fabrics that suit the season. Our clothing line reflects current fashion trends with modest detailing. Designs are inspired from Renaissance, Aztec, Fusion, Arabian and other aesthetics. From the humble beginnings of a brand that believed in being Soully East, we have moved forward with more decorative touches to our portfolio and have strung together a loyal base of customers all over the world.
Contact info
United Kingdom
- uk.junaidjamshed.com
4.0
Great
478 reviews
Replied to 66% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Despatched and arrived quiet the…
Despatched and arrived quicker than expected. Items quality excellent, were comfortable and looked simple but elegant when my husband wore it.
January 21, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Good experience
No delays, good quality, items received in good time, decent packaging but could be a bit better, no issues with products being in stock or not. Items had a 'nala' each which was really nice. I have shopped in JJ store in the past and had to ask for a nala, which was relunctantly given at the time. I received updates on my package.
January 15, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are pleased to hear that you are happy with our service and the quality we offer. We will take your feedback into consideration. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
It’s always been pleasure to shop at…
It’s always been pleasure to shop at JANAN everything is so smooth and peaceful the variety and quality of all of their stuff is awesome their customer service team is also very helpful and efficient we just can’t stop ourselves to do more and more shopping
January 15, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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Excellent fabric
Excellent fabric. The product arrived as it was in the pictures online
January 14, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
I emailed 3 weeks ago to exchange for a…
I emailed 3 weeks ago to exchange for a bigger size still no reply
January 14, 2026
Reply from J. Junaid Jamshed by Janan
Thank you for taking the time to give us your feedback. I am sorry to hear that your recent Shopping experience with us was not completely satisfactory, at Janan we strive for excellence in customer service and your feedback is extremely valued.
We did email you back on the same day with the complete exchange procedure, However unfortunately the email bounced back.
We would request you kindly to send us an email at customerservice@janan.co.uk so that we can assist you for an exchange procedure.
Kind Regards,
Janan Customer Services
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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The sizes were not as described
The sizes were not as described. Too much hassle to change as company doesn't allow for items to be taken to shops, but has to be done through post. Wouldn't have ordered items if I knew I can't return or exchange at shops. You have to pay for postage to return items. Won't ever order from this place again.
January 12, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
Please contact us so we can send you a return label so you can return the item back to us without having to pay any returning fee.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Amazing experience and the clothes are…
Amazing experience and the clothes are best in class.
January 3, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
I'm happy to shopping from here.
I'm happy to shopping from here . The dresses very nice and quality also good . If possible make same punjabi for father's and sons .
January 9, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
Poor customer support service
I have all the email screen shots that I have sent multiple times, and also did the calls multiple times but no one pickup the call. I recently three ordered full shalwar and kameez and it shows in the picture full shalwar and kameez, and again I receive only kameez. This is very frustrating and disappointed for me. Very poor customer support.
January 23, 2026
Unprompted review
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we cannot see your order details.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
They send me wrong order
They send me wrong order. After emailing them, I got no response again...
January 9, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for your review.
We always strive to provide the best possible service and we truly value our customers' feedback. We sincerely apologise for the inconvenience this may have caused to you and appreciate your patience in this matter. We are trying to contact you to resolve the issue as we sent a return label for you to send the wrong item back on 12th January, but we have checked, and you have not sent it back yet.
Can you please email customerservice@janan.co.uk or on 01274 505050 and we will try our best to resolve the issue.
Kind regards,
Janan
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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good
I havent received my money yet, can you please process my payment back quickly.
December 31, 2025
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
In picture show you full suit but only kurta .not clear said only kurta.
Not clear information
January 7, 2026
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave a review.
We are committed to providing the best possible service and truly value feedback from our customers. We sincerely apologise for any inconvenience you’ve experienced and appreciate your patience and understanding.
Please know that we are doing everything we can to improve and ensure a better experience for all our customers.
If you need further assistance, feel free to reach out to us at customerservice@janan.co.uk or call us on 01274 505050. We’ll do our best to resolve the issue as quickly as possible.
Kind regards,
J.junaid jamshed
Reply from J. Junaid Jamshed by Janan
Hi,
Thank you for taking the time to leave this review.
We are very pleased to hear that you are happy with our service and the quality we offer. We try to provide the best for all our customers. Thank you for shopping with J.
Kind Regards,
J.
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