Khaadi Reviews 

No refund after 14 days. Quick to take your money and then make out they’ve not received the return when tracking confirmed it has.

Missing parcel. No support from khàadi.
11 emails sent. All being ignored

very very bad customer service
never received my parcel it was 220£ order spend ages to select products . 1 st it got delayed .then when arrived by Dhl i was not home they send my parcel back to khadi. ive been trying and trying to contact them no answer very poor service

I have ordered from Khaadi uk a total of 5 times. And of the 5 times I ordered 4 of the times something went wrong!
I ordered a kurta and got a hoodie instead! A hoodie with a picture of a tiger on the front!
One of my orders was returned without even them delivering to me.
And I ordered a Kurta and pants set. I got an email on the day my order was out for delivery that they are going to refund me for the pants because they were out of stock but they sent the kurta. What the hell am I supposed to do with just a kurta with no pants??? It beggars belief.
Their customer services is non existent and when you do get someone to webchat with you they are quite rude!!!!

Two weeks have passed after I returned the things, and they still haven't received a refund. They don't have a phone number we can call, and they don't respond to emails. Absolutely no customer service.

Awful customer service, unprofessional & unethical to say the least! Refusing to process my refund, which even they acknowledged has been returned to them almost 2wks ago. On both occasion’s my order was delivered to the wrong address, They used to arrive in a few days with free postage over £50, however, have become incredibly slow… ordered on 8th July, and delivered on the 18th July & that’s after constantly contacting them to be told it will be with you within a day or so….after all that they sent the wrong items. The worst & most stressful customer experience ….stay well away!

Great customer service by Humera absolutely brilliant she helped me find my items and sizes and recommended the style of clothing! Brilliant service!

They used to arrive in a few days with free postage over £50 (I think!?) but have become incredibly slow… ordered on 9th July, and was not dispatched until 20th July.

Be aware your order is not truly confirmed until it’s already on the way. Waited 11 days for dispatch, got the text from the courier it’s due to be delivered, and only then get an email from Khaadi saying something was out of stock. They don’t make it easy for you to work out what it not being sent either, just give you the item code and refund amount so you have to go through your order confirmation and work it out yourself what’s missing. No offer to pick an alternative size, cancel any matching pieces from the order, pick an alternative product etc. Customers should be notified as soon as the out of stock issue is identified not trap us into the order by only telling us after it’s been dispatched. Very bad service from Khaadi.

Considering Khaadi is such a big International company the website is appalling! I have been trying to place an order for hours now, but it won’t give me any payment options and I cannot proceed with my order. You need to invest in your website where it’s needed. Also want to add I prefer online because I would rather not visit the store because of horrible staff attitude!

Avoid- it’s just a name now sadly l- delivery takes weeks and the materials are so thin there is actually no point wearing anything very sad for a brand that once used to be very good

Terrible customer service, my parcel was due to be delivered last week, its more than 10 days now , unable to reach courier service , unable to contact Khaadi customer service. Do not know where is my parcel its above 200 pounds. Do not order from them

Worst ever experience. Do not purchase from them. No response, no updates. Try saphire. Better service and clothes.

ABSOLUTELY HORRIBLE AND DISGRACEFUL WEBSITE. DO NOT BUY!! Recently, i've ordered 2 dresses and my order has still not been delivered yet. Customer support is outrageous, they have not replied to my emails and even worse the phone number does not exist.. This website is a scam by a bunch of deranged individuals who are quick to take your money but not support the customer in any way. DO NOT TRUST AND I WANT A REFUND!!!

Absolutely rubbish customer service. Only way to get in contact with their online service is via email and they do not respond. Made an order ages ago, but still no response on progress - they are happy to take your money, but no action on actually ordering.

I have used Khaadi a couple of times in the past and my previous orders arrived on time with no issues. However, my latest experience has been incredibly frustrating. I placed an order on July 4th, and it has not arrived on time. What’s worse is that customer service has completely ignored my messages and hasn't replied at all. While they used to be reliable, their current lack of communication and delayed shipping is a major red flag. Just wanted to warn others to be cautious before ordering right now..

I have used Khaadi a couple of times in the past and my previous orders arrived on time with no issues. However, my latest experience has been incredibly frustrating. I placed an order on July 4th, and it has not arrived on time. What’s worse is that customer service has completely ignored my messages and hasn't replied at all. While they used to be reliable, their current lack of communication and delayed shipping is a major red flag. Just wanted to warn others to be cautious before ordering right now!

Ordered online from uk store. Order past delivery date. No communication or apology or compensation for the delayed order. Now its been 3 days up. Tried to contact the team and they also have no solution for this. Make sure you have extra days to waste if you are ordering from khaadi. Poor customer support

Their 0800-74007 contact number doesn’t exist
no email replies
no order status showing or moving at all
day by day their very poor customer service is going down
Three orders I have been waiting since more than a week nothing showing on their site. When placed my order had so much issues wasn’t going through by the time things were out of stock. It used to be very good customer service but not any more even delivery hasn’t improved after increased the delivery charges.

Customer service in store is absolutely disgusting. You won't get a smile of polite help. They have 1 person on the counter. They need to improve their customer service. You want to run a business, learn to smile and serve your customers.

ABSOLUTE SCAM DO NOT BUY ESPECIALLY ONLINE. They are quick to take your money but when you need a refund it is a long process. In my case THEY sent me the wrong order ( I now know it was on purpose) because they had no stock of the item i purchased. Instead of being honest they sent a random item and I had to request a return ( I STILL HAVE NOT RECIEVED IT) . I told them that if they don’t have it in stock I will need to return the other parts of the outfit now but they point blank refuse because it is not outside of the return 14 day period DUE TO THEIR MISTAKE??! It is quite clear they do this to many customers as I can see from the reviews and I HAVE REPORTED THEM FOR FRAUD BECAUSE THAT IS WHAT IT IS I CANNOT BELIEVE SUCH A BIG BRAND WOULD HAVE SUCH MORALS IT IS IS DELIBERATE AND DISGUSTING TAKING CUSTOMERS MONEY.
I now have to ask my bank to investigate and try recover the money lost due to this poor company ! !!!