Lily and Rose Jewellery Reviews 89

TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

Fantastic Customer service. The mail service lost my parcel and within a few hours of emailing the CS team they can back with response . In the end package was lost and a replacement was sent free or... See more

Rated 5 out of 5 stars

I ordered the jewellery for my wife. I wasn’t sure what to expect as never ordered from yourselves before but I was pleasantly surprised how good the quality and detail of the pieces were. My wife a... See more

Rated 4 out of 5 stars

Great earrings, really pleased with them and the packaging. Unfortunately I have only received this morning as Evri posted my parcel through somebody else's letterbox streets away at a different postc... See more

Rated 5 out of 5 stars

What a quick delivery. . Absolutely beautiful pieces.. Look even better than the pictures. Can't wait to wear all the pieces I've purchased for my daughters wedding. Beautifully boxed too. Would... See more

Company details

  1. Jewelry Store
  2. Jewelry Designer

About Lily and Rose Jewellery

Written by the company

THE STORY

Lily and Rose is an independent jewellery brand founded in 2012. Launched in Gothenburg, where the head office is still based, it quickly became one of the best selling fashion jewellery brands in Sweden. Today you will be able to spot many of our designs, worn by our breathtaking customers on the streets of Sweden. A decade later, Lily and Rose have established an office and studio in London, in the hope to provide our UK customers with exclusive shopping experiences and exceptional customer support.

Shop Earrings
Shop Bracelets
Shop Necklaces
Shop Rings

THE JEWELLERY

Lily and Rose was established with the ethos to produce jewellery with character, creating stunning jewellery for remarkable people. Character stemming from passion and humour from the craftsman, designer and ultimately the customer who wears the piece. All our jewellery is handcrafted in brass with Swarovski™ crystals.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

89 reviews

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Rated 5 out of 5 stars

Fantastic Customer service

Fantastic Customer service. The mail service lost my parcel and within a few hours of emailing the CS team they can back with response . In the end package was lost and a replacement was sent free or change - no discussion! My earrings are lovely and would now 100% come back to buy something else for these 2 reasons. Thanks a million!

October 9, 2025
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Rated 1 out of 5 stars

Neckles

You say it is Silver. But is not. Very not nice. Gites me green color around my neck. Not nice. Very bad I will not recommended this web site.
Thank You

May 28, 2024
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Rated 5 out of 5 stars

Item arrived quicker than expected

Item arrived quicker than expected, ideal for the jewellery for my bridesmaids. Items were low in stock when I purchased so was only able to order 1. Will keep an eye on promotions and offers so i can purchase the other 2 required at the same price

April 2, 2024
Rated 5 out of 5 stars

Amazing Customer Service

Excellent customer service and very friendly. I was issued a refund very quickly when something I had ordered was out of stock. The earrings I purchased are beautiful and I'm in two minds as to whether I want to give them to my friend for her birthday or keep them from myself. I will definitely be buying more from you in the future. 😊😍

April 12, 2024
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Rated 5 out of 5 stars

Amazing quality!

The necklaces and earrings I bought were absolutely beautiful and the quality of this jewelry is great! Honestly, I don't understand why it's so cheap.

Would be great to have more bigger necklace options, not just small pendants mostly.

March 7, 2024
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Rated 5 out of 5 stars

Beautiful

What a quick delivery. .
Absolutely beautiful pieces..
Look even better than the pictures.
Can't wait to wear all the pieces I've purchased for my daughters wedding.
Beautifully boxed too.
Would definitely recommend..x

November 19, 2023

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