Absolute scammers. Wish I’d seen these reviews before I booked a flight to get to my sister in hospital in Hong Kong to then be told that I’d need pay double the price and won’t get confirmation of th... See more
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Thank you Henry for all your help in getting best deal with all my requirements on Luggage and dates with very near by international travel date. You are so polite, professional and act prompt respond... See more
Though the ride wasn't plain sailing, what a star Jackson turned out to be. If ever anyone deserves a medal for finding the best fares, reassuring clients and going that extra mile, then Jackson wins... See more
Company replied
I could not have asked for better customer service!! Jackson was absolutely phenomenal he was super helpful, friendly, cheerful and nothing was too much trouble for him! He went above and beyond to so... See more
Company replied
Company details
Written by the company
We offer customers advice and support via our phone centre and easy-to-use flexible search online as an experienced and renowned travel company. Why make searching for vacation and travel choices difficult? Simply put, our ultimate goal is to offer you the best bargains while providing you with the finest customer service.
Contact info
20 22 Wenlock Rd, London N1 7GU, UK, N17GU, London, United Kingdom
- 02030053756
- support@lookbestfare.com
- uk.lookbestfare.com
Beware of Scam
Beware. Book flights to China. We mistakenly put the middle name incorrectly on the application, we asked them to change this they said it could not be done and we would need to buy another ticket. Spoke to China Airlines and explained what the agency said, they where perplexed by this and did the change for us free of charge.
Do not trust this agency
December 6, 2023
Unprompted review
Reply from Look Best Fare
Dear Lian,
Thank you for sharing your experience with us, and we apologize for any inconvenience you encountered during the booking process. We take customer feedback seriously, and we're committed to addressing your concerns.
We regret to hear about the challenges you faced with updating the middle name on your application. This does not align with our standard procedures, and we apologize for any miscommunication.
We appreciate your feedback, and we are actively working to improve our services. Once again, we apologize for any frustration caused.
Best regards,
Team Look Best Fare
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I was booking a trip to Vietnam and…
I was booking a trip to Vietnam and there was some confusion over dates I eventually got flights that suited my requirements but weren’t exactly what I wanted. However they did their best to help me
December 9, 2023
Unprompted review
Reply from Look Best Fare
Dear Helen,
Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you may have faced. We take your feedback seriously and would like to investigate this matter further to ensure that such issues are addressed promptly.
We understand the frustration that can arise from changes in travel arrangements, especially when it involves visa processes. We would like to assure you that we are committed to providing transparent and accurate information to our customers.
Once again, we apologize for any inconvenience caused, and we appreciate your patience as we work to resolve this matter.
Best regards,
Team Look Best Fare
Incredible customer service!
I booked some last minute flights to Vietnam with lookbestfare today. Jackson was absolutely incredible and deserves a pay rise for having to deal with my inability to make a decision today. He stayed calm throughout and his customer service was absolutely spot on. He helped me pick the perfect flights for me and I couldn’t be more thankful and appreciative of him. I will be using this service again!
December 8, 2023
Unprompted review
Reply from Look Best Fare
Dear Kathryn,
Thank you so much for your fantastic review! We're thrilled to hear about your positive experience with Jackson and how he provided incredible customer service while helping you with last-minute flights to Vietnam. Your kind words and appreciation mean a lot to us.
We will certainly pass on your compliments to Jackson, and your acknowledgment is truly rewarding. We look forward to the opportunity to assist you again in the future. If there's anything specific you enjoyed or if you have any preferences for your next trip, please feel free to share them with us.
Safe travels, and we can't wait to welcome you back to Look Best Fare!
Best regards,
Team Look Best Fare
Please do not use this company
Please don't use this company. They are terrible. I purchased 6 flights from them for just over £6,000 and they rang me and told me the flights were promotional and basically didn't exist. They asked me to pay £3,000 more for other flights and I said no and asked for a refund. They said they would refund me and it would take 15 days! I was very upset as why would it take 15 days. It eventually took 10 days to get the money back. It was very stressful as I was worried I wouldn't get the money back at all.
December 6, 2023
Unprompted review
First time I have booked a flight and…
First time I have booked a flight and would like to say thank you to Spencer who was really helpful thank you.
November 30, 2023
Unprompted review
Reply from Look Best Fare
Dear Toni,
Thank you for choosing our service for your first flight booking, and a special thank you for taking the time to share your positive experience! We're delighted to hear that Spencer provided you with helpful assistance. Your satisfaction is our priority, and we appreciate your kind words.
If you have any more travel plans or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to the opportunity to serve you again.
Safe travels and thank you once again!
Best regards,
Team Look Best Fare
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Initially there was some problems…
Initially there was some problems booking my flights, but the team were helpful with finalising everything, the flights are all booked and confirmed.
November 13, 2023
Unprompted review
Reply from Look Best Fare
Dear James,
Thank you for your feedback, and we appreciate your understanding regarding the initial issues with booking. We're glad to hear that our team was able to assist you in finalizing everything, and that your flights are now booked and confirmed.
If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to ensuring a smooth and enjoyable travel experience for you.
Thank you for choosing our service!
Best regards,
Team Look Best Fare
Thank you, Spencer you have saved our money.
Very cheap flight tickets. The staff were polite and kind. Thank you especially Spencer for helping us. I don't understand why people are giving 1 star and negative feedback.
November 6, 2023
Unprompted review
Reply from Look Best Fare
Dear,
Thank you for your kind words and positive feedback! We're delighted to hear that you found our flight tickets to be very affordable and that the staff, especially Spencer, provided polite and kind assistance. We appreciate your appreciation!
If you ever have more travel plans or if there's anything else we can assist you with, please feel free to reach out. We value your business and are here to ensure your future experiences with us are just as positive.
Thank you for choosing our service!
Best regards,
Team Look Best Fare
Total scam
Total scam. Purchased tickets online. Was told it wasn’t official until purchased. When they called back, price increased almost !700 per ticket and was told the original amount paid was for the Le to “hold” the seat. Not purchase it. Said it was non refundable.
Tried to get me to pay more, I refused so then they said the transaction hadn’t yet processed and that there would just be a hold on my account for 24-48 hours.
I cancelled my card. They then tried calling back from a number registered to the Deleware State Police (original call back was a number registered to Amazon customer service) they offered another insanely good fare option that was too good to be true. When I told them I had cancelled the original card, I was told “ You don't need to worry about that if you want to book this flight we have alternate payment option we are receiving the payment online using PayPal Zelle and Venmo you can make the payment using one of these payments options and then we will send you the confirmed tickets at same time”
1000% scam. Don’t fall for it!
November 1, 2023
Unprompted review
Jackson is helpful and kind
Jackson is helpful and kind . Pleasant to speak over the phone .
October 24, 2023
Unprompted review
Reply from Look Best Fare
Dear
Thank you for your kind words! We're thrilled to hear that Jackson's assistance was helpful and that your interaction with him over the phone was pleasant. Providing excellent service is our priority, and we appreciate your positive feedback.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again.
Best regards,
Team Look Best Fare
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very good service and communication
October 20, 2023
Unprompted review
Reply from Look Best Fare
Dear Nicola,
Thank you for your positive feedback! We're pleased to hear that you experienced very good service and communication. If there's anything specific you enjoyed or if you have any preferences for your future interactions with us, feel free to let us know.
We appreciate your business and look forward to the opportunity to serve you again. If you have any more questions or travel plans, don't hesitate to reach out.
Best regards,
Team Look Best Fare
Good and fast
October 19, 2023
Unprompted review
Reply from Look Best Fare
Dear Alexander,
Thank you for your brief but positive feedback! We're glad to hear that you found our service to be good and fast. If you have any specific comments or if there's anything else we can assist you with, feel free to let us know.
We appreciate your business and look forward to serving you again in the future. If you have any questions or travel plans, don't hesitate to reach out.
Best regards,
Team Look Best Fare
Good customer support from Jackson
Good customer support from Jackson. Brillant help .
October 18, 2023
Unprompted review
Reply from Look Best Fare
Dear Vinod,
Thank you for your kind words! We're delighted to hear that you received good customer support from Jackson and that he provided brilliant help. Your satisfaction is our priority, and we appreciate your positive feedback.
If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. We value your business and look forward to serving you again.
Best regards
Team Look Best Fare
Tricky to understand the website
Booked through this website and they later told our flights didn’t have enough transfer time so although we were made to and pay extra, and they changed our flights we are thankful to the company they informed us. Recommend
October 18, 2023
Unprompted review
Reply from Look Best Fare
Dear Millie,
Thank you for sharing your experience with us. We appreciate your understanding in the situation where your flights had insufficient transfer time. While we regret any inconvenience caused, we're glad we could inform you and make the necessary adjustments for your travel.
Your recommendation is valuable to us, and we want to assure you that we continuously strive to improve our services and website for a smoother booking experience. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
We look forward to the opportunity to serve you again in the future. Safe travel and thank you for choosing our service.
Best regards,
Team Look Best Fare
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Reply from Look Best Fare
Dear Oliver,
Thank you for your positive feedback! We're delighted to hear that you've had a good experience with our service. We hope you have a fantastic holiday and if there's anything else we can assist you with before or during your trip, please feel free to reach out.
Thank you for choosing our service!
Best regards,
Team Look Best Fare
Excellent service and prices!
Spencer went over and beyond to help me with flight timings, prices and to accomodate my specific requests. He came back with a price on a 5* airline that was the best I'd managed to fine! I will definitely use them again in the future.
October 11, 2023
Unprompted review
Reply from Look Best Fare
Dear Valued Customer ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
Just the ticket
Jackson found a ticket that suited my planned travel times at a good price.
September 28, 2023
Unprompted review
Reply from Look Best Fare
Dear Valued Customer ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
Found to be helpful
September 30, 2023
Unprompted review
Reply from Look Best Fare
Dear Anthony ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
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Thank you for all your help
Thank you for all your help, very useful when flights schedule changed and you found an appropriate alternative.
Also provided useful advice and recommendations on different airports and how easy/difficult transfer process is.
September 28, 2023
Unprompted review
Reply from Look Best Fare
Dear Valued Customer ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
I got the best price for my air ticket
I got the best price for my air ticket. Will definitely book with them again.
September 21, 2023
Unprompted review
Reply from Look Best Fare
Dear Shaira ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
Great Service
Thanks for sorting out my last minute travel requirements. Great Service.
September 13, 2023
Unprompted review
Reply from Look Best Fare
Dear Tushar ,
Your satisfaction is our number one priority and reading your wonderful review only affirms that our goal is met.
We truly appreciate you taking the time to provide your thoughts and can't wait to assist you with your next reservation.
Team Look Best Fare 🙂
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