LUX SKIN Reviews 

6,262
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 3,061 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently appreciate the excellent products, noting that they deliver on claims and provide noticeable results for skin concerns. Reviewers also find the entire experience positive, pointing to the easy-to-navigate website, clear product information, and great value for the price. However, some people mentioned issues such as receiving an incorrect item or not getting all the ordered items. A few other people also felt that the ingredients listed did not match the product descriptions, and there were mentions of order delays.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the high quality, reasonable... See more

Website

Clients share positive opinions on website, highlighting how easy it is to navigate and place orders quickly.... See more

User experience

Reviewers highlight positive aspects of user_experience, noting that the website is exceptionally easy to... See more

Order

Customers had positive experiences with order, highlighting the fast, straightforward, and user-friendly... See more

Price

Users describe satisfaction with price, highlighting reasonable and affordable costs that offer great value... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Email notifications with great offers, one click to website, very easy to navigate through products which gives you lots of information about the product and how to use. Nice to read reviews on the pr... See more

Rated 5 out of 5 stars

Lux Skin website was very clear and easy to navigate to find exactly what I was looking for without any unnecessary sales pitches or pushing other products I didn’t need. Prices were clearly displayed... See more

Rated 5 out of 5 stars

The website was so easy to navigate! It’s very pretty too, the pink and white are such a pretty and pleasant combination. It’s pretty straightforward too, I have ADHD and sometimes when there’s t... See more

Rated 5 out of 5 stars

I absolutely ❤️ 😍 Lux products. So much that I recommended the infra red mask to a beautician only yesterday. Never disappointed by the quality or performance. In fact, I can see the difference not... See more



Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.6

All reviews

(6,262)

3,316 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Easy access, browse and purchase site

Email notifications with great offers, one click to website, very easy to navigate through products which gives you lots of information about the product and how to use. Nice to read reviews on the products. Simple to add products to your basket which tend to be on special offer plus added bonus of a free gift. Just add payment details and you’re done. Notification comes straight away for your confirmation and delivery of goods is pretty quick. Definitely a great site to use and wonderful products for your skin.

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

I had issues with a previous order and…

I had issues with a previous order and Ana in customer service was amazing and sorted my issue out !! Went on to reorder from the company and have had no issues at all ! Products are brilliant and very reasonable prices! Offers sent out are also great! Definitely recommend and will be ordering again !!

August 18, 2026
Unprompted review
Rated 4 out of 5 stars

Mask great

Mask great, very happy with purchase just wish advertised prices were what you paid, a little misleading when it doesn’t add tax

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic

Website was easy to navigate. Product information was extremely informative, fantastic reviews which helped secure my purchase

August 17, 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience.

I had a very positive experience with the Lux Skin website. The website was easy to navigate, clear and well organised, and I had no difficulty finding what I was looking for. The purchasing process was simple and straightforward, making it easy to complete my order. I was also very happy with the prices and discounts offered, which made the purchase feel like great value for money. Overall, it was a smooth, convenient and enjoyable online shopping experience.

August 17, 2026
Unprompted review

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