I have been able to purchase replacement jump mat, enclosure, springs, the cover for the springs and enclosure pole sleeves to make new my kids trampoline, which is very very well loved. They’ve had i... See more
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Excellent service. The guys arrived on time were so quick, neat and efficient and polite. A pleasure to have working in the garden. The trampoline is a huge hit with our kids and the trampoline itsel... See more
Company replied
A single part was missing (one foam padding cushion) in the shipment. Fair enough, you think, it should be easy to get reshipped. But at North you have to send at least 10 emails back and forth before... See more
Company replied
We are so thrilled with our North trampoline. It has so much bounce and sits really nicely in the ground. My children are so happy with the quality. This had to be suitable for GCSE PE trampolining an... See more
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4.0
Great
64 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from Uk Northtrampoline
We are so sorry to hear that! Our customer service team will be in touch with you right away to resolve this for you as soon as possible!
Very easy to assemble
Very easy to assemble. Fantastic quality and my children are really happy with it!
August 10, 2023
Reply from Uk Northtrampoline
We're so glad to hear that! We hope that you and the kids enjoy the last of the summer days on your new trampoline!
Reply from Uk Northtrampoline
Thank you for taking the time to leave us a review! We are glad that you are happy with your trampoline but are so sorry that you had a negative experience with the delivery of it.
We can see you have been in ongoing contact with our customer service team and we hope that you have been able to get the help you needed to resolve any issues surrounding the delivery! We hope that the trampoline brings fun to the family for many years to come.
Trampoline arrived promptly
Trampoline arrived promptly, the driver took the boxes to where my daughter and I were assembling it, all parts were there and assembly was straightforward.
The parts seem well-made, sturdy and safe and the grandchildren love it. We bought the large rectangular trampoline, which seems to have been the best choice for us as it allows for inventive exercises.
I particularly like the zipper-less doorway and the well thought out safety net and pads. The whole trampoline looks built to last and safe.
August 6, 2023
Reply from Uk Northtrampoline
Thank you so much for your wonderful 5 star review! We are always so gratefull to hear the posistive expriences our customers have.
Our zipper-less function really ensures lots of parents have a bit more peice of mind with saftey for their children, we are glad you like it!
We hope you enjoy your new trampoline for many years to come and of course, in the meantime you require any extra support or assistance about our products please do always get in touch with our customer service team.
Best Wishes, North Trampoline Team
Reply from Uk Northtrampoline
We are glad to hear it! It makes us happy to hear that you enjoyed your experience of purchasing with us, and we hope our products will support many years of fun for you and your family!
Really Impressed With The Build Quality
The low level North Trampoline is a high quality product. Only installed it a few days ago, and it went together easily enough. Really impressed with it and it looks great in the garden too! 5 stars from me.
July 13, 2023
Reply from Uk Northtrampoline
Thank you so much for taking the time to leave us a review! We are so glad to hear how happy you are with your new trampoline and how easy it was to put together. We hope you and the family enjoy the new addition to your garden.
Fantastic trampoline
Super speedy delivery. Great trampoline, excellent quality and easy to assemble. My daughter does competitive trampolining and she says it has a brilliant bounce. The oval shape is a good compromise over the rectangle which we didn’t have enough room for. Highly recommend.
June 18, 2023
Reply from Uk Northtrampoline
Thank you for such a lovely review, we really appreciate it! We hope your daughter enjoys using it!
We are really happy with our new North…
We are really happy with our new North trampoline. Assembly instructions are poor though - we couldn’t have got it together without the use of the online assembly video
June 25, 2023
Reply from Uk Northtrampoline
Thank you so much for this feedback, it is so helpful for us to know where we can improve. We are glad you got the trampoline together in the end, and we hope it brings plenty of fun to the family for years to come!
Easy to build kids love it
June 7, 2023
Reply from Uk Northtrampoline
Thank you for taking the time to leave us your review. Its great to hear you are happy with our products and we hope that it continues to be enjoyed by your children for a long time! Enjoy!
Sometimes things go wrong...
Mistakes happen, even to the best teams. What sets great companies apart from others is how they deal with mistakes and errors.
I was super unlucky with my order from North Trampoline. The first shipment was misplaced by the courier, then my replacement got stuck due to an IT issue.
... but as soon as they realised their mistake, the team at North Trampoline (and their sister company Capital Play) really went above and beyond to resolve the problem. A member of their team personally drove to our house with a replacement, and she followed up with us multiple times to make sure everything was properly sorted.
In short, despite multiple issues initially, I'm now left *very* impressed with their service.
June 16, 2023
Unprompted review
Reply from Uk Northtrampoline
Thank you so much for leaving us this wonderful review. We are extremely pleased that amongst the initial issues we were able to help resolve them. We truly hope you are happy with the new trampoline you have recieved and continue to enjoy it for some time to come. We of course will always be on hand to support you if needed in the future. Thank you!
Speedy delivery and easy assembly…
Speedy delivery and easy assembly without tools. The finished products is very high quality compared to others and the kids (and me) and loving it
June 4, 2023
Reply from Uk Northtrampoline
Hello! Thank you for taking the time to leave us your review. Its great to hear that you are happy with the assembly process and how easy it was. Mainly we hope you enjoy your new product from us. We look forward to supporting you in the furture if needed and in the meantime we hope you continue to enjoy your purchase! :)
Trampoline is faulty
Trampoline is faulty, the net is broken and the customer service department haven’t got back to me despite many emails, photographs and telephone calls made.
A very expensive trampoline and i would have expected much better quality especially as our last trampoline lasted over 10 years and was half the price.
We are now left with a faulty product that the children are unable to use due to safety fears
*North trampolines have now resolved this issue and sent us a new net which I am grateful for*
June 2, 2023
Reply from Uk Northtrampoline
Thank you so much for taking the time to leave us a review and share your experience. We are so sorry for how long it has taken to resolve this for you, we have been experiencing some serious technical issues with our email system resulting in emails not getting through to us. Luckily we have managed to fix this issue and we have now contacted you directly to help organise a replacement to be sent to you, and you should receive the needed part in the next few days.
Excellent trampoline
Excellent trampoline. Great jumping performance, high quality materials that will stand the test of time. Incredibly safe for our two young daughters. Secured with seasonal sale and discount, and free next day delivery. Would definitely recommend.
May 24, 2023
Reply from Uk Northtrampoline
Hello! Thank you for taking the time to leave us your review. Its great to see another parent who is happy with the saftey of our products and we are very happy to read you were happy with the dleivery and our products in general. We look forward to supporting you in the furture if needed and in the meantime we hope you continue to enjoy your purchase! :)
Received the wrong package and then…
Received the wrong package and then took 4 days to sort and 3 phone calls………..
May 29, 2023
Reply from Uk Northtrampoline
Thank you for getting in contact with us, we are sorry to hear that you had this experience with us. Unfortunatley your case was affected and delayed by an IT issue we experienced recently. Despite the delayed we wanted to help you as quick as we could at this time. We can now see our customer service team has been in touch with you to help resolve your case, of course if you feel your case has still not be solved please do reach back out to us and we will be very happy to help you further. Again we are very sorry for the negative experience you have had and we look forward to assisting you in the furture. Thank you.
Fast delivery
Fast delivery
Easy erection process, I put it together myself (lady, 33).
Worth every penny. Massive difference from our old big standard trampoline.
May 16, 2023
Reply from Uk Northtrampoline
Hi Melanie,
Thank you for your review! We are happy to hear the installation process went well. We wish you a fantastic trampoline season :)
Reply from Uk Northtrampoline
Hi Deb,
Thank you for your feedback. We are happy to hear that the delivery went as planned and that you have enjoyed the trampoline. We hope you have a fantastic trampoline season.
Very poor customer service
Very poor customer service. Delivery due to be 9 days late too.
Update- ordered 18th May and still waiting. Understand there's an issue with courier but really difficult to get an update or call back about it.
May 18, 2023
Reply from Uk Northtrampoline
Thank you for your feedback, we are truly sorry for your delivery experience. I understand it has been really frustrating. We try to deliver to all UK mainland addresses as soon as we can however some are more remote than others and we unfortunately are in the hands of the local carriers that do the last mile deliveries to our customers. Once again we are truly sorry about your delay. Thank you
Really happy with the service speed of…
Really happy with the service speed of delivery and most of all the quality of the product is brilliant, so easy to put together and really solid.
Super safe for the kids.
Well worth the extra money
May 1, 2023
Reply from Uk Northtrampoline
We are so glad to hear how happy you are with your new trampoline! We hope the kids are enjoying it!
Fantastic products from North…
Fantastic products from North trampolines. Have never seen build quality like it, no tools needed to assemble. Everything about it from base frame, the mat and the enclosure on the rectangular pioneer is incredible. Brilliant for the kids and adults too!
April 26, 2023
Reply from Uk Northtrampoline
Thanks so much for the great review! We are so glad that you are happy with the product, we hope you and the kids are having loads of fun in this great weather!
Ordered and delivered within a week
Ordered and delivered within a week. Paid extra for the assembly service. The trampoline was up in less than 90 minutes. Great service from start to finish and the trampoline is excellent quality with a great bounce and spot on safety features.
April 25, 2023
Reply from Uk Northtrampoline
We are glad to hear you are happy with the trampoline and the service you received from us! We hope the kids have been having fun!
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