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Review summary

Created with AI, based on recent reviews

Looking at 2,375 reviews, reviewers overwhelmingly had a great experience with this company. Customers are highly satisfied with the products, particularly praising the delicious flavors and the quality of the shakes, often highlighting their filling nature. People also consistently commend the excellent delivery service, noting its speed and efficiency, with many receiving their orders the very next day. The ordering process is frequently described as easy and straightforward. However, some customers were dissatisfied with the delivery service, reporting instances of delayed or missing orders, and issues with the courier. A few other people also felt that the customer service was unhelpful when problems arose, especially concerning returns or order modifications. Additionally, some reviewers found certain products to be too sweet or to have an artificial taste, and a small number expressed concerns about the sugar content and protein levels in some shakes.

What people talk about most

Product

Customers consistently note positive experiences with product. Many reviewers praise the delicious and varied... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the delicious and varied flavors,... See more

Delivery service

Customers generally report positive experiences with delivery services, frequently praising the speed, with... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and the quick delivery,... See more

Customer service

Reviewers mention positive feedback about customer service, often highlighting helpful and professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ive not lost weight , but since I've hit menopause weight is hard to shift , and always feeling and looking tired, my nails were breaking refusing to grow thanks to my under active thyroid, skin spots... See more

Company replied

Rated 5 out of 5 stars

I’ve been using Protein UK shakes for a while now and I’m genuinely impressed. The flavours are really tasty compared to a lot of other shakes I’ve tried, and they’re actually filling rather than... See more

Company replied

Rated 5 out of 5 stars

It’s easy to find what you are looking for on the website. There are good offers all the time. The slim shakes are great flavours and the choice to mix with water or milk is good. I’ve had free next d... See more

Company replied

Rated 5 out of 5 stars

Always apprehensive buying stuff advertised on social media especially when it comes to weight loss. However, after piling on the pounds from comfort eating after losing my husband a few months ago I... See more

Company replied


Company details

  1. Fitness and Nutrition Service

Written by the company

As Scandinavia’s #1 female wellness brand, we’ve been empowering women since 2017. Leading the protein revolution with over 1 million customers, our specially formulated protein powders and vitamins help women lead healthier, stronger lives. Plus, we offer free next day delivery across the UK, so you can get the products you love, fast! 🙌🏼 🇬🇧


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Ordering is simple

Ordering is simple, delivery is quick. So far the tablets seem great 😊

April 20, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Tracy,

Thank you so much! We are thrilled to hear that ordering was easy, delivery was fast, and that you are already enjoying the tablets.

- Protein.com Team 🩷

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Rated 1 out of 5 stars

Avoid! Check other account on here for bad reviews

If I could give no stars I would

Not a good overall experience so far def not 24hr delivery like stated

We ordered three shakes and two shaker cups and was told next day delivery.

4 days later we are still waiting! Contacted them to be told the order has been processed.

I was then told on fb messenger that it has not been processed and are missing a flavour even though it showed as in stock! All their responses are copied and pasted ! And they genuinely do not care about anything!

All
I get is it’s processed now although I asked what will actually be sent as they keep telling me different things. Most replies are copy and pasted

they have arrived, tried the mango tropical and it’s so sweet it’s unbearable even after ten minutes of drinking I can still taste an over powering sweetness in my mouth. Actually all flavours are awful ( please check other account on here there’s loads of bad reviews for the company ) wish I had seen before ordering
The proton shaker leaks when u shake it

Apparently can’t send back as they do not guarantee the taste of the product lol complete joke , avoid like the plague

May 14, 2026
Unprompted review
Rated 5 out of 5 stars

Good service and products.

It’s easy to find what you are looking for on the website. There are good offers all the time. The slim shakes are great flavours and the choice to mix with water or milk is good. I’ve had free next day delivery with every order I have made, which is brilliant. The only thing I would note is that because your order is processed immediately for next day delivery, if you make a mistake or want to change something after you place the order, you won’t be able to. So just make sure you look at your basket/address/payment before you pay.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello S,

Thank you so much for this wonderful feedback! We are absolutely thrilled that you are loving our slim shake flavours, great offers, and super fast delivery. We we process everything immediately to ensure next-day arrival.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Easy to order

Easy to order, arrives quickly.
Love the flavours, some more than others.
Very satisfying and filling. Have two a day then eat normally for Tand still with a glass of wine.

May 17, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello Joan,

Thank you so much! We are thrilled to hear that you find ordering easy, delivery fast, and our shakes both satisfying and filling. It is wonderful to know they fit so perfectly into your daily routine.

- Protein.com Team 🩷

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Rated 5 out of 5 stars

I’ve been doing this for 4 weeks and…

I’ve been doing this for 4 weeks and I’ve lost 1stone in weight. The shakes are sweet but I really like them and have an array of different flavours!
Whilst I know it’s not a quick fix, with me having a busy lifestyle it will help me when I don’t have time for breakfast or when I skip lunch then binge, I can have a shake instead which is quick and easy to do!
My main meal of evening is so much healthier as I am seeing results on the scales and clothes, I am more inclined to make better food choices.
The shakes are delivered the following day which is really good!
I am really impressed!

May 17, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hello Heather,

Congratulations on losing a stone in four weeks! We are so thrilled to see such incredible results on the scales, and it is wonderful to hear how easily our sweet, flavourful shakes fit into your busy routine to stop skipped meals, inspire healthier dinners, and arrive so quickly with our next-day delivery. Keep up the amazing work!

Protein.com Team 🩷

Rated 5 out of 5 stars

The best I've ever tried

Next day delivery, tastes amazing, easy to make, just as nice if not nicer with just water. I wouldn't hesitate to recommend

April 25, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Clare Connor,

We are absolutely thrilled to read your lovely comments!

Hearing that we are the best you've ever tried has made our day! It’s fantastic that you’re loving the taste with just water and finding it so simple to whip up. Since you mentioned our speedy service, we’ll keep processing that next-day shipping so your future orders always arrive just as fast.

-Protein.com Team ❤️

Rated 2 out of 5 stars

Awful after taste and flavour

After debating for a while and enquiring about flavours I decided on chocolate fudge as chocolate flavours I like told this is very chocolatey however it arrived quick but the taste is vile not at all chocolatey leaves awful after taste so such a waste of money and it’s not cheap I wouldn’t recommend as I would be concerned they all have awful after taste and is the reason no flavour 1serving options available such a shame

May 16, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Mrs Walters,

Thank you for sharing your feedback, and please accept our apologies that the Chocolate Fudge flavour was not what you were expecting.

Taste is incredibly personal, but it is always disappointing to invest in a product and find that the flavour and aftertaste do not suit your palate. We always want our customers to feel they've received great value. We appreciate your honest note regarding the lack of single-serving sample options.

-Protein.com Team ❤️

Rated 1 out of 5 stars

Beware items missing from order!

Ordered one jar 34 meals from ad which stated clearly with free shaker, jar arrived with no shaker, i contacted customer service but they are just ignoring my emails with proof of ad saying free shaker with one jar, and thats the ad i bought from. Beware as this is of course false adverting, if i dont recieve reply and my free shaker, i shall of course be contatacting trading standards.

May 16, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi John,

Thank you for your feedback, and we appreciate you bringing this to our attention. Most of our customers are loving the effects of our products, and we always strive to ensure every order is fulfilled perfectly. We are currently getting a lot of enquiries across our platforms, but please rest assured that we handle these concerns properly and are dedicating the right time to look after every customer.

- Protein.com Team 🩷

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Rated 5 out of 5 stars

Yummy

Shakes are lovely with both milk or water, no horrible protein powder tast after.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi WRIGHT,

So pleased to hear you're enjoying the shakes — that clean finish with no chalky aftertaste is exactly what we aim for. Lovely that they work just as well with water as with milk, too.

Thanks for taking the time to share this!

- Protein.com Team ❤️

Rated 1 out of 5 stars

Bad customer service

Usually do not have a problem with this company, products are great, delivery usually great. However this time I have paid over £100 for my order which should have been here three days ago and I cannot get any response from customer service. Have tried multiple ways to contact. Live chat, email, etc. All I am getting is an automated message. I cannot find anything out at all

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Vicky,

We love hearing that you usually have a great experience with our products and delivery, and we truly value your loyalty. We are currently getting a lot of enquiries across our platforms, but please be assured that we handle these concerns properly and are focusing our efforts on making sure we cater to all orders and messages as quickly as possible.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Since being on protein shakes i have…

Since being on protein shakes i have lost over a stone highly recomend

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Lesley,

Over a stone down — what a result! Absolutely buzzing for you, and it's brilliant to know our shakes have been part of that journey. Keep smashing it!

- Protein.com Team ❤️

Rated 5 out of 5 stars

Tastes great

Tastes great, would love to try the other flavours too, fills me up ☺️

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Ana,

So glad you're loving the taste — and that they keep you feeling full, too! With plenty of flavours to explore, there's a whole lineup waiting for you whenever you fancy mixing things up.

Thanks for the kind words!

- Protein.com Team ❤️

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Rated 1 out of 5 stars

Level of Customer Service

I love their products but right now I am struggling to get in touch with anyone after sending multiple emails, Facebook message and also live chat which now isn’t responding to me even though it’s a bot. All I want to know is when I will receive my order which I placed 5 days ago given that you advise that all orders will be received the next day by next day delivery. I haven’t even received the confirmation email to say it’s been dispatched which I was told would receive within 24 hours in 14/05/2026 (it’s been over 24 hours). I am only giving this 1 star because of the level of customer service. The products are amazing.

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Samantha,

It is wonderful to know that you find our products amazing and love what we do! We are currently getting a lot of enquiries and orders, and please rest assured that we handle these concerns properly while working hard behind the scenes to cater to all shipments as quickly as possible.

- Protein.com Team 🩷

Rated 5 out of 5 stars

Very fast and easy to order,next day…

Very fast and easy to order,next day delivery and products taste delicious just like advertised,highly recommend this company

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Wendy,

You've summed up exactly what we aim for — a smooth order, next-day delivery, and shakes that taste just as good as promised. Thrilled it all hit the mark for you.

Cheers for the recommendation!

- Protein.com Team ❤️

Rated 5 out of 5 stars

It’s my third time ordering the protein…

It’s my third time ordering the protein shakes everyone I have ordered is lovely Mango ice coffee and strawberry it’s so easy to order and you get next day delivery will be ordering again great product

May 15, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Carolynne,

A third-time customer — that says it all! Mango, iced coffee, and strawberry is a cracking lineup, and it's great knowing the ordering process keeps things effortless for you with that next-day delivery.

Already looking forward to your fourth order!

- Protein.com Team ❤️

Trustpilot is assessing this review in accordance with our flagging process.

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Rated 1 out of 5 stars

Self tanning tablets made me throw up…

Self tanning tablets made me throw up around 3 hours later after taking only 2 capsules needless to say made me feel crap! I’d rather stay milky white

May 8, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Thanks for sharing your feedback with us, Zoe, and we’re really sorry to hear about your experience.

All of our products are formulated within safe regulated dosages and are fully compliant with UK and international food safety standards. However, we do appreciate that sensitivities and reactions can vary from person to person.

Your health and wellbeing are extremely important to us, so we would encourage you to contact our support team directly with your order details so we can review this further with you.

- Protein.com 💗

Rated 5 out of 5 stars

I really like these shakes so far the…

I really like these shakes so far the raspberry and white chocolate is my favourite so far. Delivery is very quick.

May 14, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Marjorie,

Raspberry and white chocolate — that's a top-tier pick, we have to say! So pleased you're enjoying the shakes, and quick delivery is always the goal with us.

Cheers for sharing!

- Protein.com Team ❤️

Rated 1 out of 5 stars

SCAM

SCAM

Still waiting 3 weeks on for next day delivery constant excuses as soon as I requested a refund NO EMAILS won’t get back to you.

Be very careful with this company also they have a lot of bad comments on their insta page that they constantly delete.

May 14, 2026
Unprompted review
Protein.com logo

Reply from Protein.com

Hi Amy,

We are currently getting a lot of orders from customers who are loving the product, and we are focusing all our efforts on making sure we cater to every shipment properly. We are also managing a high volume of enquiries at the moment, but please be assured that we handle these concerns properly and are dedicated to looking after every message as quickly as possible.

- Protein.com Team 🩷

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