Sparco Fashion UK Reviews 

258
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

The shoes I bought were too small (my bad) but no response from the company when I have requested I exchange for a larger size!

Rated 4 out of 5 stars

Bought a pair of Sparco Fashion Essen's. Absolutely love them. Incredible comfortable and stylish. Bought mine especially for the Monaco Grand Prix in May so will be getting plenty of wear. The only r... See more

Rated 1 out of 5 stars

Item took 10 days to arrive from ordering. Then Item was incorrect. Box stated size 43 trainers were marked up as size 41. Now a 15 day wait to get a refund no option of getting a replacement. P... See more

Rated 1 out of 5 stars

Ordered a size bigger as advised but they were way too small. No size bigger than a 12UK so asked for refund and return address - NOTHING! No sizing or material construction label on footwear/ box so... See more

Company details

  1. Shoe Store

Written by the company

Sparco Fashion is the lifestyle brand for motorsport fanatics. Bring your racing passion into your daily life.


Contact info

1.9

Poor

TrustScore 2 out of 5

258 reviews

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1-star

No recent history of asking for reviews

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1.9

All reviews

(258)

1 review in the last 12 months

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Rated 1 out of 5 stars

Sparco fashion would not exchange the…

Sparco fashion would not exchange the item for a different size jacket because it was bought on a promotion so rather than exchanging thy lost the sale. Not good business.
The shoes were of poor quality with the internal sole being defective. Transfer with brand name were showing signs that they had been poorly applied and would soon disappear. In short very disappointing and impacts on the Sparco brand negatively

April 9, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

We're sorry to hear that you were not satisfied with our service. We always try to do our best dealing with customers. Items on offer sell out really fast and that is why you were not able to exchange the item, but only get a refund. We promise there will be plenty of new exciting offers coming up to make up for it.

We are also sorry to hear that you weren't satisfied with the quality of our product. We can assure you that we put a lot of effort into design and we make sure that quality goes hand in hand with it. We hope you'll have a better experience shopping with us in the future.

Kind regards,
Sparco Fashion UK

Rated 1 out of 5 stars

Terrible after sales service

After ordering a jacket I sent an email to get a tracking number, the reply came 8 days later a day after the jacket arrived. The jacket has a big hole inside the pocket so have to send it back after 5 days of waiting for returns info after using online returns form I’m still awaiting reply. Terrible service!!

April 9, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

Hello Michael,

We have investigated the case, and your tracking request was answered within one working day. Our customer service team also sent you a message asking for pictures of the damaged item and they haven't heard back from you. Please message us on contact@sparcofashion.com if this still needs to be resolved or if you have any further questions.

Kind regards,
Sparco Fashion UK

Rated 1 out of 5 stars

Awful customer service! Don’t order the wrong size!!!!!!

I ordered a jacket mail order and it was the wrong size. When I tried to exchange it they refused and only offered a refund and to reorder at an inflated price.

Terrible customer service. I won’t be buying from them again!

April 9, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

Hello there! We're sorry to hear that you were not satisfied with our service. We always try to do our best dealing with customers. I assume you bought that item on sale, is that right? Items on offer sell out really fast and this would be why you were not able to exchange the item, but only get a refund. We promise there will be plenty of new exciting offers coming up to make up for it :)

Kind regards,
Sparco Fashion UK

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Rated 5 out of 5 stars

Fast delivery and easy to return items if they don't fit.

I had expected delivery to be slow as my order was being shipped from outside the UK, but quite the opposite, my shoes arrived within a week. One pair had to be returned as they did not quite fit and arranging a return was very easy (and free of charge). I will definitely buy from Sparco again.

April 8, 2019
Unprompted review
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Rated 3 out of 5 stars

The first email that I received stated…

The first email that I received stated that my order had been received abd that I would get a tracking number within 48 hours. The tracking number was not sent and I received another email 4 days later saying "Your Sparco Fashion UK | Official Store order has been marked complete on our side." . I have no idea what that email is informing me , the order is complete then I should have received my order! I don't know. Bad communication.
I then send an email and receive a tracking number and then I receive my order.
A tracking number is important as I can then be at home to receive my product.

April 4, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

We're sorry to hear that you were not satisfied with our service. We always try to do our best dealing with customers. The expression 'order has been marked complete on our side' means that we have handed the order over to our delivery company- Yodel.

Kind regards,
Sparco Fashion UK

Rated 3 out of 5 stars

Great product - not so great communication

The order was receipted quickly with the phrase “the transaction has been marked complete on our side” but no mention of if it had been dispatched which I queried via email but got no response. The product arrived arrived approximately 9 days after order.

The product itself is great.

April 3, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

We're sorry to hear that you were not satisfied with our service. We always try to do our best dealing with customers. The delivery usually takes around 5 working days, however, it's 10 days contractually.

Great to hear that you like the product!

Kind regards,
Sparco Fashion UK

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Rated 2 out of 5 stars

Disappointed :(

Delivery time is too long & the trainers were poor quality. The fit was also bad. You can get much better trainers elsewhere for far less. :(

April 3, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

Hello Jonathan!

We're sorry to hear the free delivery option didn't meet your expectations and that you weren't satisfied with the quality of our product. There is an 'Express delivery' option if you want to get your order quicker. We can assure you that we put a lot of effort into design and we make sure that quality goes hand in hand with it. We hope you'll have a better experience shopping with us in the future.

Sparco Fashion UK

Rated 4 out of 5 stars

Zandvoort Trainers

Ordered a pair of the Zandvoort trainers as I have always wanted some. I read that sizing is small so I went up a size and that worked out spot on. The first pair I received, one of the shoes was not made correctly inside so had to be sent back. Return was free and pretty painless. I now have the replacement pair and all ok. Will be good to get some driving done this summer.

April 1, 2019
Unprompted review
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Rated 3 out of 5 stars

Service lacking

Twice contacted Sparco for confirmation that correct size was in stock. No reply to either message. Order placed and received after 8 days. Tracking information had to be prompted from Sparco and Yodel failed to deliver on day indicated. Wasted a whole day waiting for delivery! Not impressed with service overall although product is very good.

April 1, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

We're sorry to hear that you were not satisfied with our service. We always try to do our best dealing with customers. The delivery should take around 5 working days, however, it's 10 days contractually. Please message us on contact@sparcofashion.com if you still need assistance.

Kind regards,
Sparco Fashion UK

Rated 3 out of 5 stars

Delivery took nearly 2 weeks.

April 1, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

Hi Marcus!

Our products are usually delivered within 5-10 working days. We're terribly sorry for the long wait in this case. We hope you'll enjoy the product anyway.

Kind regards,
Sparco Fashion UK

Rated 1 out of 5 stars

SPARCO cancelled order as unable to…

SPARCO cancelled order as unable to send to Channel Islands. I have previously bought goods from company without problem.

Company were not prepared to assist with purchase.

March 31, 2019
Unprompted review
Sparco Fashion UK logo

Reply from Sparco Fashion UK

Hello Glenn!

We have looked into that issue and we've now enabled shipping to the Channel Islands. Please try to process your order again. It shall now come through!

Sincerest apologies,
Sparco Fashion UK

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