Toonzshop UK Reviews 

5,934
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the high quality of the products, noting the beautiful designs, craftsmanship, and comfortable fabrics that often fit perfectly according to sizing guides. Many people also highlight the efficient and fast delivery service, with items arriving quickly and often well-packaged, sometimes even plastic-free. However, some customers noted concerns about additional duties and tariffs, impacting the final price. A few also experienced inconsistent product quality, with some items having defects, an unpleasant smell, or not matching online descriptions. Occasional delivery issues were also reported, including packages not arriving or significant delays.

What people talk about most

Product

People report positive experiences with product, often praising the great quality, beautiful designs, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the great quality of the clothes,... See more

Delivery service

Customers had positive experiences with delivery service, frequently highlighting fast and trouble-free... See more

Order

Customers consistently note positive experiences with order, with many expressing extreme happiness with... See more

Price

Consumers find price to be ambiguous, with some reviewers praising products as fairly priced and worth the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more

Rated 5 out of 5 stars

Beautiful designs that I couldn't resist, arrived to the UK in good time and really pleased with the limited plastic-free packaging. Clothes were really nice quality fabric, I was a little concerned... See more

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more

Rated 5 out of 5 stars

Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more



Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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4.7

All reviews

(5,934)

737 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately did not receive my parcel…

Unfortunately did not receive my parcel :(

January 12, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
I’m so sorry that your package is taking longer than expected to arrive :'(
I recommend reaching out to my colleague Delphine from our customer service team at commandes@toonzshop.com
She’ll be happy to look into the delivery and see what’s going on.
Thank you so much.
Have a lovely day,
Constance.

Rated 2 out of 5 stars

Enshittification

The same product that I ordered a couple years ago which was originally made in cotton, is now made with cheap polyester. Another good brand going through enshittification in the name of profits.

January 1, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read your disappointment :(
I’d like to clarify a few important points, as there seems to be a misunderstanding. This specific jacket was part of a final clearance, which means it will no longer be produced. According to our records, the material composition shown on the product page at the time of your order was accurate and clearly specified, precisely to avoid this kind of disappointment upon delivery.
More broadly, I also want to reassure you that our approach is actually the opposite of what you’re describing. When we make changes to materials, it is overwhelmingly part of a transition towards more natural, ecological, or responsible fibers, not cheaper ones. We work with small ateliers, and availability of materials can vary over the years, but profit-driven "downgrading" is not something we stand for.
That said, your feeling is valid, and I’m truly sorry this piece didn’t meet your expectations. If you’d like to discuss this further or explore possible solutions, our customer service team is always available and happy to help, you can reach out to them at commandes@toonzshop.com
Have a nice day,
Constance.

Rated 5 out of 5 stars

Just great

Great materials, amazing patterns. Clothes are durable and sizing guide and tips by the products are super helpful

January 1, 2026
Rated 5 out of 5 stars

Good products, Good shipoing

Love the products! Beautiful and Good quality. No problems with shipping to Sweden. Arrived as info said in the order.
Will definitly buy from Toonzshop UK again.
/Carolina

January 8, 2026
Rated 5 out of 5 stars

Love the style and the quality

I had questions about the sizes, everyone from the team was really helpful. And at the end everything with my order turnout perfect. I have just one thing that I will mention, that it will be perfect if you add sleeve sizes to the size guide, I mean widths and length.

January 7, 2026
Rated 4 out of 5 stars

Better than killstar / disturbia experience

I review on everything beside washing experience that hasn't happened yet.
Perfect fit, size chart is correct.
Quality prize ratio correct.
Transport communication and experience OK but could be better, not business fault.
Thank you for asking a feedback. Very pro!

January 6, 2026
Rated 5 out of 5 stars

I love toonzshop clothing

I love toonzshop clothing. Is good quality and lovely styles. I own a good amount now and look forward for more. Fast delivery and good customer service.

December 30, 2025
Rated 5 out of 5 stars

Excellent clothing

Excellent clothing, very happy with my purchase's I brought a dress and a cardigan. Will be buying more

December 29, 2025

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