Toonzshop UK Reviews 

5,919
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 469 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the beautiful and unique designs of the clothing, highlighting the excellent quality of the materials and craftsmanship, which feel great and last well. Many people find the items fit perfectly, frequently noting the accuracy of sizing information. Furthermore, consumers often commend the fast and reliable delivery service, with many receiving their orders quicker than anticipated. However, some customers noted concerns regarding pricing, with a few finding items expensive or encountering unexpected duties. Some people were dissatisfied with product materials, mentioning garments made of plastic or arriving with defects. Additionally, some reviewers experienced delivery issues, including prolonged waiting times or packages not reaching their destination.

What people talk about most

Product

Consumers find product quality to be exceptional, often praising the materials as great, soft, and... See more

Quality

Customers consistently note positive experiences with quality, praising the great fabric, comfort, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and fast... See more

Order

Customers had positive experiences with order, with many expressing satisfaction and a strong intent to... See more

Price

Users describe ambiguous interactions with price, with some reviewers finding products to be fairly priced... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more

Rated 5 out of 5 stars

Beautiful designs that I couldn't resist, arrived to the UK in good time and really pleased with the limited plastic-free packaging. Clothes were really nice quality fabric, I was a little concerned... See more

Rated 5 out of 5 stars

What I love about Toon is that their products are always so very lovingly packed with visible care and attention. The quality is great, they are true to the pictures and description + shipping is alwa... See more

Rated 5 out of 5 stars

The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more



Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Men's Clothing Store

Written by the company

Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

6K reviews

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Asks customers to review

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4.7

All reviews

(5,919)

723 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unfortunately did not receive my parcel…

Unfortunately did not receive my parcel :(

January 12, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
I’m so sorry that your package is taking longer than expected to arrive :'(
I recommend reaching out to my colleague Delphine from our customer service team at commandes@toonzshop.com
She’ll be happy to look into the delivery and see what’s going on.
Thank you so much.
Have a lovely day,
Constance.

Rated 2 out of 5 stars

Enshittification

The same product that I ordered a couple years ago which was originally made in cotton, is now made with cheap polyester. Another good brand going through enshittification in the name of profits.

January 1, 2026
Toonzshop UK logo

Reply from Toonzshop UK

Hello,
Thank you for taking the time to share your feedback. I’m genuinely sorry to read your disappointment :(
I’d like to clarify a few important points, as there seems to be a misunderstanding. This specific jacket was part of a final clearance, which means it will no longer be produced. According to our records, the material composition shown on the product page at the time of your order was accurate and clearly specified, precisely to avoid this kind of disappointment upon delivery.
More broadly, I also want to reassure you that our approach is actually the opposite of what you’re describing. When we make changes to materials, it is overwhelmingly part of a transition towards more natural, ecological, or responsible fibers, not cheaper ones. We work with small ateliers, and availability of materials can vary over the years, but profit-driven "downgrading" is not something we stand for.
That said, your feeling is valid, and I’m truly sorry this piece didn’t meet your expectations. If you’d like to discuss this further or explore possible solutions, our customer service team is always available and happy to help, you can reach out to them at commandes@toonzshop.com
Have a nice day,
Constance.

Rated 5 out of 5 stars

Just great

Great materials, amazing patterns. Clothes are durable and sizing guide and tips by the products are super helpful

January 1, 2026
Rated 5 out of 5 stars

Good products, Good shipoing

Love the products! Beautiful and Good quality. No problems with shipping to Sweden. Arrived as info said in the order.
Will definitly buy from Toonzshop UK again.
/Carolina

January 8, 2026
Rated 5 out of 5 stars

Love the style and the quality

I had questions about the sizes, everyone from the team was really helpful. And at the end everything with my order turnout perfect. I have just one thing that I will mention, that it will be perfect if you add sleeve sizes to the size guide, I mean widths and length.

January 7, 2026

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