I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
Was concerned about ordering the correct size on leggings and a dress. In very short time I got the precise measurements for 3 different sizes in an email. All my questions were answered and I ord... See more
I enjoyed shopping with Toonzshop. Service was friendly and super quick. I wrote to seller to clarify details and received consultation about differences of clother textile. I ordered couple of dresse... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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Excellent shop x Beautifully crafted…
Excellent shop x Beautifully crafted clothing x Fabulous fit x Thank you x One Love x
February 9, 2026
Warm, soft, and stunning
Absolutely love this! -1 star as mine had a small hole which was easily fixable.
January 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I want to return the product
I want to return the product, it doesn’t suit me and it has an awful smell.
I checked out as guest when ordering as it wouldn’t let me register an account.
And now I can’t action a return. I have emailed about it. No reply
February 4, 2026
Reply from Toonzshop UK
Hello there :)
I’m very sorry to hear that the product didn’t meet your expectations :(
Just so you know, my colleague Delphine replied on Monday morning with the detailed steps to process your return easily, even if you checked out as a guest. Could you please check your inbox (and spam folder) to make sure you received her message?
Also, I can see in the email you sent to our customer service team that you did not talk about the smell you mentioned in this review. Please feel free to let my colleague know more about it, as this helps us investigate and improve our quality control.
Once again, I apologize deeply.
Have a nice day,
Constance.
Received a jumper with a BOGEY on it
Received a jumper with a BOGEY on it - as much as I wish I was joking, I am not. Somebody has clearly tried this item on before and returned it after (I would hope involuntarily) wiping their nose on it, tag missing and all, and it must have slipped through the checks and ended up with me, yay. Since I am not particularly keen on removing strangers nasal discharge (let alone for health and safety reasons), I tried to get a returns label from this company, but they seem to be in no rush to even reply to my email. Not a pleasant experience.
February 5, 2026
Reply from Toonzshop UK
Good morning there,
OMG :o I am truly horrified to read about your experience and sincerely apologize for receiving an item in such an unacceptable condition. I totally understand how you feel and how disappointed you must be. This clearly does not meet our quality standards :'(
My colleague Delphine responded on Monday morning and sent you a prepaid return label so you can send the jumper back at no cost (please kindly check your spam folder in case her message landed there).
Please be assured that we are taking this matter extremely seriously and will implement the necessary additional checks to ensure this kind of situation never happens again.
Thank you so much for pointing out this situation and once again, I deeply apologize for it.
Have a nice day,
Constance.
Ewerything was perfect
January 29, 2026
Good explanation of clothes and size…
Good explanation of clothes and size guide.
Quick response when contact through
email.
Fast delivery.
Love their clothes!
Never been disappointed in any way ♥️
February 5, 2026
All perfect
February 5, 2026
Love them!
I got my package really fast and the I'm in love with the products and the creativity put behind them 😍
February 3, 2026
Love this shop! 🤩
I’ve ordered quite a few things from Toonzshop. Their clothes are just that bit different from the usual high street shops. Love the leggings I ordered; I get asked where I got them all the time. Toonzshop clothes are well made, easy to order and they were delivered right on time. There’s also no excessive packaging. Love this shop.
February 2, 2026
Gorgeous clothes and amazing quality! <3
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality truly stand out.
Shipping was also fast. As a returning customer, I’ll definitely keep buying from them! I love supporting a local small brand that is increasingly invested in fair trade. I’ll be back for more and highly recommend them! <3 Thank you! <3
February 2, 2026
Never got a response
Asked to cancel the order because it didn't show duties charged when I placed it. Never got a response from the customer experience and they shipped it anyway.
It's a bummer because I had to pay 1/3 of the price of the garment in duties that I wasn't aware I would be charged.
January 26, 2026
Reply from Toonzshop UK
Hello,
Thank you for your feedback, I'm truly sorry for the frustration this situation caused :(
First of all, regarding duties & taxes: on the payment page we have several clearly separated sections (Order summary, Addresses, Shipping method, Duties & Taxes, then Payment). The duties are automatically pre-selected so they can be paid at checkout for a smoother delivery, but it is absolutely possible to uncheck this box. In that case, the same amount will be requested by the carrier upon delivery. These import taxes are set by your country’s government and apply to any parcel coming from abroad; unfortunately this is something we, just like other international brands, don’t have control over.
Concerning your cancellation request, I carefully checked our customer service inbox and couldn’t find any message from you. To reach us, you need to send a new email to commandes@toonzshop.com (replies to the automatic emails won’t arrive to us because they are sent from a no-reply address).
Please feel free to contact our customer care team so we can assist you properly, especially if you would like to arrange a return.
Have a nice day,
Constance.
I love this company their clothing is…
I love this company their clothing is amazing quality
February 2, 2026
Again wrong size was sent
Again, the item was not in the size which I ordered . The shop did not even respond to my mail.
February 2, 2026
Reply from Toonzshop UK
Hello,
Thank you for your review! We’re really sorry to hear about the issues you mentioned :(
I’ve double-checked our inbox and, unfortunately, couldn’t find any message from you (at least not under the email address or order ID used for this review).
Just to be sure, when contacting our customer service team, please send a new email directly to commandes@toonzshop.com
It’s possible that you replied to an automatic message, and those are sent from a no-reply address, so we don’t receive the response.
To make things easier, Delphine from our customer service team will reach out to you today to sort this out together :) Please also have a quick look in your spam folder in case our message lands there.
Once again, we sincerely apologize for the inconvenience caused.
Have a lovely day,
Constance.
The clothes live up to my expectations…
The clothes live up to my expectations every time, in quality, looks and size. I love order clothes from this website!
January 23, 2026
I absolutely love the clothes from this…
I absolutely love the clothes from this company. They are not only gorgeous, comfortable and an ethical company but they last years too.
February 6, 2026
Unprompted review
Exactly as pictured!
I was absolutely thrilled with all of the pieces I got! They're soft, warm, fit amazing and look as good as they do on the website.
I was also really surprised at how fast the shipping was.
January 29, 2026
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