I love toonzshop, I have so many of their clothes and they all fit beautifully, feel great and last well. They are great quality and are multi-seasonal - you can layer them in the winter and strip the... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Beautiful designs that I couldn't resist, arrived to the UK in good time and really pleased with the limited plastic-free packaging. Clothes were really nice quality fabric, I was a little concerned... See more
What I love about Toon is that their products are always so very lovingly packed with visible care and attention. The quality is great, they are true to the pictures and description + shipping is alwa... See more
The flow of these pieces is incredible. I realized everything I bought was from the Yggdrasil collection—it seems to really vibe with me! The attention to detail, craftsmanship, and fabric quality t... See more
Company details
Written by the company
Welcome to Toonzshop’s atypical world, a shop conceived and created by enthusiasts of the alternative world. Here you'll find original clothing with extraordinary designs. Driven by a responsible business ethic, Toonzshop brings together designers and independent brands that offer custom-made outfits in a variety of styles: from Bohemian and Fairy to sometimes Medieval, Steampunk or Rock-Goth, and of course, with Psytrance inspiration.
Contact info
45 Route de la Cassette, 86000, Poitiers, France
- +335 49 43 61 32
- contact@toonzshop.com
- uk.toonzshop.com
4.7
Excellent
6K reviews
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I love this company their clothing is…
I love this company their clothing is amazing quality
February 2, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Again wrong size was sent
Again, the item was not in the size which I ordered . The shop did not even respond to my mail.
February 2, 2026
Reply from Toonzshop UK
Hello,
Thank you for your review! We’re really sorry to hear about the issues you mentioned :(
I’ve double-checked our inbox and, unfortunately, couldn’t find any message from you (at least not under the email address or order ID used for this review).
Just to be sure, when contacting our customer service team, please send a new email directly to commandes@toonzshop.com
It’s possible that you replied to an automatic message, and those are sent from a no-reply address, so we don’t receive the response.
To make things easier, Delphine from our customer service team will reach out to you today to sort this out together :) Please also have a quick look in your spam folder in case our message lands there.
Once again, we sincerely apologize for the inconvenience caused.
Have a lovely day,
Constance.
The clothes live up to my expectations…
The clothes live up to my expectations every time, in quality, looks and size. I love order clothes from this website!
January 23, 2026
I absolutely love the clothes from this…
I absolutely love the clothes from this company. They are not only gorgeous, comfortable and an ethical company but they last years too.
February 6, 2026
Unprompted review
Exactly as pictured!
I was absolutely thrilled with all of the pieces I got! They're soft, warm, fit amazing and look as good as they do on the website.
I was also really surprised at how fast the shipping was.
January 29, 2026
Not as satisfied as with the first order...
Well, I ordered two of the same products - same size, just different colour. But one is much smaller!
Also, I'm disappointed that the material of the dress I ordered is not so good as the other materials I'm used to from this company. I didn't check specifically, because I didn't expect it would be 100% of plastic origin :/
January 16, 2026
Reply from Toonzshop UK
Hello there :)
Thank you for your feedback! I'm very sorry for the disappointment caused.
I'm a bit confused, as the orders registered under your name only contain different items, so I'm having difficulty identifying the exact product concerned by the size difference and the material issue. Could you please contact our customer service team and clearly mention the product reference (or send a photo)? You can reach out to my colleague Delphine at commandes@toonzshop.com
This will allow us to investigate quickly and offer an appropriate solution ;)
Regarding the sizing, two pieces in different colours should normally fit the same, but slight variations can occasionally occur between production batches, especially over the years. Of course, this should remain minimal, and we would be happy to check this for you and arrange a return if needed.
As for the composition, any change in material over time is always made with the aim of improving quality and comfort, generally moving towards more natural fibres rather than the opposite. The exact composition is always indicated on the product page, but we will gladly verify this point with you.
Thank you so much for your help.
Have a nice day,
Constance.
Well made
Fast delivery, beautiful, well made clothes. Will definitely be buying more!
January 26, 2026
⭐️⭐️⭐️⭐️⭐️ A Truly Ethical & Beautiful Brand 🌱
I absolutely love shopping with Toonzshop! This is not just fashion — it’s a thoughtful and inspiring approach to clothing. Toonzshop collaborates with over sixty independent designers from around the world, many based in places like Thailand, Bali, Nepal or India, as well as Europe, and honors the unique creativity and individual vision of each creator. Buying from them means supporting artisans who work in humane conditions and are respected for their craft and ideas.
What I appreciate most is that this brand truly lives its values. The pieces feel like wearable art, with distinctive designs that I don’t see in mass-produced fashion. The production philosophy is about responsible creation and respect for people behind the clothes — not just profit.
Customer service has always been warm and responsive whenever I’ve had questions, and delivery has been smooth and professional. The clothes are beautiful, well-made, and make me feel great every time I wear them! The balance between ethical sourcing, creativity, and overall quality is something I truly value.
I wholeheartedly recommend Toonzshop to anyone who wants unique, ethically rooted fashion that supports real people and real creativity.
Five stars from me!
January 9, 2026
If only they had a different carrier...
I only have positive words for the shop itself. The clothes are fabulous and the customer service is very friendly and helpful. However, the carrier DPD is not trustworthy in my experience. It lies about having delivered it and me refusing the parcel. So I never saw my parcel although I did get a refund. I will be very cautious to order from Toonzshop again because of DPD. Such a shame as I really like the shop.
January 8, 2026
Reply from Toonzshop UK
Good morning there :)
Thank you so much for your kind words about our shop and customer service ♡
I’m really sorry though, that your experience with the carrier was so frustrating. I completely understand how upsetting it must have been :(
While we unfortunately don’t have control over how carriers handle deliveries, we deeply apologize for the inconvenience caused.
For future orders, you can choose a different shipping option at checkout: our "Standard" delivery is with DPD, but the "Express" shipping is handled by DHL, which may feel more reliable for you depending on your area.
If you ever decide to order again and want any advice, feel free to reach out to us at commandes@toonzshop.com
Have a lovely day,
Constance.
Fabulous clothing and feels very well…
Fabulous clothing and feels very well made. Lovely materials. I needed to return a couple of items which was made easy and quick refund. Will buy again.
January 13, 2026
I love these sweater dresses so much…
I love these sweater dresses so much that I'm collecting every color.
January 20, 2026
Product arrived swiftly and was exactly…
Product arrived swiftly and was exactly as expected
January 12, 2026
Great order
Great order. Happy with my dress, fit well, the top size well and the bodies are great. Good shop. Arrived well packed.
January 12, 2026
Great quality unic desing
I'm in love with my new pieces. The design is unic and they are top quality item.
January 19, 2026
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