Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
First order i did was cheaper than my…
First order i did was cheaper than my vets. This time, with postage and packing, it was more expensive. So I will go back to ordering via my vets again in future.
December 15, 2025
Reply from Virbac UK Webshop
Dear Susan,
Thanks for sharing your thoughts.
We're glad you could benefit from our November shipping offer. We suggest keeping an eye on our website for future promotions. To help you save on future orders, we do have our Subscribe & Save option, which gives you a consistent 10% saving, making it a great way to save all year round.
Reply from Virbac UK Webshop
Dear Ishbel,
We really appreciate the feedback! It’s great to know you had a smooth experience with us. Thank you for choosing Virbac.
Reply from Virbac UK Webshop
Dear Stella,
Thank you for your feedback. We're pleased to hear your found our website easy to use and reliable. Providing a 'no-fuss' experience for our customers is a top priority for us.
We appreciate your support.
Expensive Dog Treats had no positive…
Expensive Dog Treats had no positive improvement on my dogs mobility
November 28, 2025
Reply from Virbac UK Webshop
Dear Richard,
Thank you for sharing your honest feedback, and we are truly sorry to hear that you haven't seen the improvement you were hoping for in your dog's mobility.
While our Movoflex supplements are formulated with high quality ingredients to support joint health, every dog responds differently. We would love to learn more about your experience - please feel free to contact us directly so we can offer further support.
Every time I have called i get through…
Every time I have called i get through to courteous people, always very helpful, one occasion staff member was unable to help and said they would get back to me as soon as they could, by the time I finished work, I had a voicemail to say it was sorted.
December 13, 2025
Reply from Virbac UK Webshop
Dear Angela,
Thank you so much for the five star review! We are thrilled to hear that our customer service team has consistently provided you with the support you required. Thank you for being a valued Virbac customer.
The order delivered very promptly
The order delivered very promptly. My 10 month old puppy seems to really like the small dog and puppy kibble.
December 12, 2025
Reply from Virbac UK Webshop
Dear Michael,
Thank you for your feedback.
We are so happy to hear your 10 month old puppy is enjoying VETERINARY HPM and that your order arrived promptly. Thank you for trusting Virbac for your puppy's nutrition during such an important stage of growth. Give your puppy a cuddle from us!🐾
Reply from Virbac UK Webshop
Dear Lesley,
Thank you for your feedback.
We are sorry to hear you had a poor experience with our website. We are constantly working to improve our online experience and we take your feedback seriously. If there is anything we can assist you with directly, please feel free to contact our customer service team.
Delivered before I even remembered I…
Delivered before I even remembered I had ordered the food and my dog has responded really well to Virbac's kibble :)
December 12, 2025
Reply from Virbac UK Webshop
Dear Kelly,
Thank you for your wonderful feedback.
We are thrilled to hear that your order arrived quickly and more importantly, that your dog is thriving on VETERINARY HPM! 🐾
Gave them plenty of time to cancel an…
Gave them plenty of time to cancel an order and sent it out anyway. *Edit to their response. They had 5 days to cancel the order so the fast shipping message is a complete lie.
December 12, 2025
Reply from Virbac UK Webshop
Dear Joe,
Thank you for your feedback.
Our offices are closed from Friday 16:30pm until Monday at 08:30am. At Virbac we pride ourselves with speedy delivery, and all orders placed Friday evening and over the weekend are automatically processed for Monday delivery. Due to this fast turnaround, we were unable to cancel your order on this occasion.
Highly recommended
Highly recommended
Notifications on when delivery is due
Great service
September 9, 2025
Reply from Virbac UK Webshop
Dear Joan,
We really appreciate your feedback. We’re so glad you find our delivery notifications helpful - we know how important it is to know exactly when your order will arrive.
Thank you for choosing Virbac.
Good communication and quick response…
Good communication and quick response from an enquiry
Good prompt delivery service
December 11, 2025
Reply from Virbac UK Webshop
Dear David,
Thank you for the five star review! We’re so happy we could help with your enquiry and get your order to you quickly. See you again soon! 🐱
Excellent service
No fuss order on subscription. Arrives on time. Excellent service. Thank you
December 11, 2025
Reply from Virbac UK Webshop
Dear Margaret,
Thank you for your review. We're so glad our subscription service is making things easy and stress-free for you.
Great service
All dealings with this company have been very positive. Helpful assistants at the end of the phone too, if needs be.
Our Border Terrier, who has a sensitive digestive system, is doing well with the biscuits and wet food for dogs with digestive issues, so we are delighted.
December 10, 2025
Reply from Virbac UK Webshop
Dear Alison,
Thank you so much for the lovely review. We are absolutely delighted to hear that your Border Terrier is feeling better and enjoying VETERINARY HPM. We pride ourselves on being available to help our customers over the phone, so we're glad you found our customer service team helpful. Give your Border Terrier a pat from us!🐾
Super fast transaction and delivery
Super fast transaction and delivery. Great with updates on status of order too.
December 9, 2025
Reply from Virbac UK Webshop
Dear Carol,
Thank you so much for your feedback.
We're thrilled to hear you received your order so quickly and the updates were helpful.
Reply from Virbac UK Webshop
Dear Margaret,
We are so glad to hear that your dogs are enjoying our VEGGIEDENT FR3SH Dental Chews! Thank you for sharing your feedback with us.
Always get my order on time
Always get my order on time, I can change my scheduled dates anytime which is great
December 8, 2025
Reply from Virbac UK Webshop
That's great to hear! We are happy to hear that you are pleased with the subscription options! Thank you for leaving feedback for us.
Reply from Virbac UK Webshop
Thank you for taking to time to provide feedback. We are pleased that you found our website easy to order from and that delivery was quick!
Good food but prohibitively expensive
The food is something that my dog can eat after a major intestinal operation. My only reservation is the cost of this food. It is now costing us more to feed our dog than feed ourselves. We all want the best for our pets but sometimes manufacturers need to think about the relationship between profit for large companies and the welfare of animals.
December 8, 2025
Reply from Virbac UK Webshop
Dear Michael,
Thank you for your honest feedback, and we are so glad to hear your dog is recovering well after such a major operation.
We understand that the cost of a specialised diet like VETERINARY HPM can be a significant investment. We use premium ingredients to ensure the highest nutritional standards across our range, but we hear your concerns. Your feedback is very important to us, and we are sharing your comments with our product team.
We wish your dog a speedy recovery!🐾
Easy to order and delivery next day!
December 8, 2025
Reply from Virbac UK Webshop
That's great to hear! We're really glad your parcel arrived safely and that you're happy with its arrival. Thanks so much for letting us know!
10/10 Great Tasty Food that's good for them
Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a little older (now 7 months) they really enjoy the junior biscuits too.
We also tried the wet food when they were very young and experiencing slight diarrhea—it helped enormously, and they loved it as well. It may seem expensive, but it’s absolutely worth it for the quality and goodness compared with other brands.
10/10
December 10, 2025
Unprompted review
Reply from Virbac UK Webshop
We truly appreciate you taking the time to share your positive experience. It means a lot to our team to hear that our efforts made a difference. We are so pleased that your kittens enjoy different products within our range!
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