Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Virbac UK Webshop
Dear Bev,
Thank you very much for your review. We're glad your order arrived on time.
Quick easy ordering process
Quick easy ordering process, different schedule available. Prices cheaper than actual vets
January 31, 2026
Reply from Virbac UK Webshop
Dear Adrian,
We're delighted to hear that you found our ordering process so seamless and that our new Subscribe & Save service is working well for you. Thank you for the fantastic feedback!
Fussy boy likes it WOW
I essentially told about this product at the vets adding it gradually to his kibble he liked it which is good cause he's a fussy boy
January 29, 2026
Reply from Virbac UK Webshop
Dear Shirley,
Thank you for sharing your experience. We're delighted that your vet's recommendation was a success. Transitioning to a new food can be a challenge, but it sounds like you handled it perfectly.
We're thrilled he's enjoying this meals now!😺
Excellent food
Excellent food (G1) which our Wired Haired Vizsla enjoys. Delivery is next day.
February 26, 2026
Reply from Virbac UK Webshop
Dear John
We're thrilled to hear your Wirehaired Vizsla enjoys our VETERINARY HPM Digestive Support food!🐾 Thank you for your great feedback.
Zen Dental Chew
At nine o'clock my golden retriever looks at her watch and informs me that it's time for her zen chew. A small portion in her Kong toy before getting the remainder of the chew. It's then time to conk out. The chews are superb although a bit pricey. However, this time we took advantage of a special price deal. As always, a swift delivery equals a happy customer and an equally happy dog. By the way her teeth are looking better too.
February 16, 2026
Reply from Virbac UK Webshop
Dear Gary,
Thank you for your wonderful review.
It’s great to hear that our VeggieDent Zen Chews have become such a highlight of her night routine. We're so glad we could get your order delivered swiftly. Here's to many more happy, healthy smiles!
Very easy service to use.
Very easy service, takes away the concern of remembering to order our dog food, system works really well 👍
February 9, 2026
Reply from Virbac UK Webshop
Dear Lesley,
Thank you for your lovely feedback!
It’s wonderful to hear that our Subscribe & Save service is making life a little easier for you.
good if you subscribe
good price, good product and fast shipping. only would be better if the regular prices were closer to subscription prices
February 12, 2026
Reply from Virbac UK Webshop
Dear Atakan,
Thank you for your feedback. We’re pleased to hear you’re happy with our pricing, product quality, and delivery speed.
We truly value feedback from all of our customers and your comments have been shared.
easy to use site and prompt delivery of…
easy to use site and prompt delivery of products
February 11, 2026
Reply from Virbac UK Webshop
Dear Anne,
Thank you for your feedback.
We are pleased to hear that you found our website easy to use and that your order arrived on time.
Fast delivery and excellent food product
Fast delivery and easy web purchase. The packaging for both delivery and the sachet for food is excellent construction and seals well. The food pellets are moist and our fussy HUSKY loves them. They have encouraged him to eat and drink more.
February 10, 2026
Reply from Virbac UK Webshop
Dear Paul,
Thank you so much for your wonderful feedback.
It's great to hear that your delivery arrived promptly and met your expectations. Most importantly, we're so glad your Husky is thriving on VETERINARY HPM Digestive Support! Thank you for taking the time to share your experience.
The reason I haven’t given a 5 star…
The reason I haven’t given a 5 star rating is because I am having problems regularising the time interval between deliveries as the website is a little difficult to use.
I will review again, following my next delivery, when I hope the issue is resolved.
January 22, 2026
Reply from Virbac UK Webshop
Dear John,
Thank you for your honest feedback.
We are sorry to hear you’ve experienced some difficulty adjusting your delivery intervals; we want this process to be as seamless as possible for you. Please feel free to contact our customer service team, who will be more than happy to support you and ensure everything is set up perfectly for your next delivery.
A great selection of foods wet & dry…
A great selection of foods wet & dry for dogs & cats .I purchased for my sister's cat which suffered from digestive/ stomach problems .this food helped as cat wouldn't eat top brand cat food.delivery quick.
February 9, 2026
Reply from Virbac UK Webshop
Dear Joseph,
Thanks so much for sharing your experience with us. We are thrilled to hear that our selection of products provided the relief your sister's cat needed. We’re happy we could get the order to you quickly.
Great products and very reasonable…
Great products and very reasonable prices, delivery quick too.
January 21, 2026
Reply from Virbac UK Webshop
Dear Lesley,
Thank you for the five star review!
We're delighted to hear you're pleased with our prices and delivery speed. We really appreciate you taking the time to share your feedback.
Fast delivery of a quality products…
Fast delivery of a quality products that my cats enjoy while losing a Kg each.
February 8, 2026
Reply from Virbac UK Webshop
Hello Michael,
Thank you for your review. We’re so glad your order arrived quickly and, even better, that your cats are successfully reaching their health goals. It’s wonderful to be part of their journey to staying fit and happy!
Highly recommend
Super fast delivery, cheaper on subscription. My cats took to it straight away and the fat one is losing weight at a great steady rate and her health is much improved, she is starting to play again which is a joy to see, would highly recommend
February 8, 2026
Reply from Virbac UK Webshop
Dear Selena,
That's wonderful to hear! We're delighted that the transition to VETERINARY HPM was so seamless and that you're seeing such positive health improvements in your cat. We’re glad the subscription is making things easier and more affordable for you, too.
We truly appreciate you taking the time to provide your feedback.
Reply from Virbac UK Webshop
Dear Siobhan,
Thank you for your review.
We're so glad to hear that your order arrived on time and everything arrived safely.
I have to have my dog on prescription…
I have to have my dog on prescription diet for life . Virbac has been brilliant with regards to fast delivery i have it on subscription now so not only does that save me money but i get updates of when my delivery is due and money being taken.Easy access to amend delivery dates or amend the timescale . On the odd occassion i have contacted customer services i have had professional and friendly advise would highly recommend them .
February 4, 2026
Reply from Virbac UK Webshop
Dear Karie,
Thank you so much for sharing your experience with us.
It's wonderful to hear that our subscription service and delivery updates are making life a little easier for you. We'll be sure to pass your kind words along to our customer service team, they'll be delighted to know their support made a difference.
Great product and service as expected.
February 6, 2026
Reply from Virbac UK Webshop
Hello,
Thank you for your lovely feedback. We're so glad everything was as expected.
Excellent company for special food
Email you every step of the way with updates of your order 👍
February 6, 2026
Reply from Virbac UK Webshop
Dear Cheryl,
That is fantastic to hear. Our goal is always to make things as simple and stress-free as possible, so your feedback means a lot.
So Helpful and Friendly
January 18, 2026
Reply from Virbac UK Webshop
Dear Howard,
That's wonderful to hear! So glad we could help.
Great service and delivery
February 6, 2026
Reply from Virbac UK Webshop
Dear Gael,
That's fantastic to hear! We're so pleased your delivery arrived smoothly and met your expectations. We really appreciate you taking the time to share your positive experience.
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