Fantastic biscuits and genuinely good for them. Virbac has been incredibly helpful. We originally ordered through our vet but now buy directly. Our kittens absolutely love these, and as they got a l... See more
Company replied
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Review summary
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First time customer due to local vet no longer supplying the dog food I need. Items were ordered easily online and were delivered really quickly and well packaged. I've set up an 8 week timed deliver... See more
Company replied
I’ve been using Virbac HPM Veterinary Dietetic (Hypoallergy A1 Insect and A2 Fish) for a while now, and I am genuinely impressed. The quality of Virbac products is consistently the highest on the m... See more
Foods to feed every kind of dogs from digestion problems to age related etc, with biscuits or moose pouches, good quick service. Ordering made simple, can pause orders or bring them forward.
Company replied
Company details
Written by the company
Advancing the health of animals with those who care for them every day, so we can all live better together. This is our purpose. Established by vets, dedicated to animal health In 1968, Pierre-Richard Dick, a vet from Nice, drew upon his training at the Pasteur Institute, an internationally renowned centre for biomedical research, and founded Virbac. His desire was to provide vets, farmers and pet owners worldwide with a set of innovative solutions to fight and protect against animal diseases. More than 55 years later and we remain an independent business. Supported by a team of in-house vets, we're moving forward together to shape the future of animal health. As animal health experts we know that nutrition is a pillar of preventive medicine and an essential means of ensuring good pet health. So, our vet nutritionists formulated VETERINARY HPM® to be high in protein, low in carbohydrates and packed with nutritional benefits that promote the health and quality of life of our pets. Our range of dog and cat healthcare products provide owners with solutions for their pets' everyday needs. Whether it’s dental care, joint support, hygiene or calming solutions, we’ve got you and your furry companion covered. We don’t just talk a good talk, our products are award-winning too!
Contact info
United Kingdom
- webshop@virbac.co.uk
- uk.virbac.com
4.7
Excellent
398 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great dry food
My cats fussy so I didn't think she would like the dried food after it was recommended by my vet, but she loves it
She needs it for her kidneys
The delivery was really quick and so well packed. I also like the bag it comes in. Its tough and seals so well. No air gets in. Ive bought this 3 times and would recommend it
January 11, 2026
Reply from Virbac UK Webshop
Dear Carole,
Thank you so much for sharing your experience with us.
We are absolutely delighted to hear that your cat loves VETERINARY HPM. It's also great to hear you're fan of our packaging!
Thank you for your continued support! 🐈
Our dog loves the dental sticks
December 15, 2025
Reply from Virbac UK Webshop
Dear Patricia,
We're so happy to hear that your dog loves our VEGGIEDENT FR3SH Dental Chews. Nothing beats a happy pup with a healthy smile!🐶
Easy to order, quick delivery, but oh, so expensive!
Due to my (rescue) cat's ultra sensitivity to food, our vet recommended Virbac hypoallergenic dry cat food. It seems to have worked and my cat is now exclusively on this product.
Ordering online is very easy and delivery very quick.
However, it is scary how expensive the product is even with subscription discount, especially when considering the long-term cost.
January 11, 2026
Reply from Virbac UK Webshop
Dear Jay,
Thank you for your feedback. We are pleased to hear your cat is feeling better.
While we understand our diets are an investment, the cost reflects our commitment to high quality ingredients. Our formulas use specialised ingredients and undergo rigorous testing to meet specific health needs. It's great to hear you're enjoying the subscription discount and fast delivery. We appreciate your feedback and look forward to continuing to support your cats health.
Reply from Virbac UK Webshop
Dear John,
We're thrilled to hear you had a great experience from start to finish. We appreciate your feedback!
Reply from Virbac UK Webshop
Dear Max,
We're so happy to hear that your cat not only loves the taste but you you are seeing a real difference in his health. Feedback like this means the world to us!🐈
Reply from Virbac UK Webshop
Hello,
We're so glad to hear your cat loves VETERINARY HPM. We strive to balance high quality ingredients with the best possible value, and we appreciate your feedback.
Reply from Virbac UK Webshop
Dear Linda,
We're sorry to hear you haven't received your order. According to the courier's tracking information, your order is marked as delivered. To helps us investigate this further, please review your tracking link for delivery information, or contact our customer service team directly and they will be able to help you.
Reply from Virbac UK Webshop
Dear Finola,
Thank you for your wonderful review. We are pleased to hear that your delivery arrived on time.
Great product and super fast delivery
Great product and super fast delivery - highly recommended
January 8, 2026
Reply from Virbac UK Webshop
Dear Michela,
Thank you so much for the five star review.
We're happy we could get your order delivered on time.
Quick delivery and reasonable price
January 6, 2026
Reply from Virbac UK Webshop
Dear Dee,
Thank you for your review. We're so pleased your delivery arrived smoothly and met your expectations.
Very prompt and efficient service
Very prompt and efficient service, always very helpful and adjust my requirements without complaint.
Thank you for your very pleasing attitude.
January 6, 2026
Reply from Virbac UK Webshop
Dear Christine & Norman,
Thank you for the lovely feedback.
It means the world to our team to know their efforts are appreciated. We’re always happy to go the extra mile to help out, and we truly value your continued support. See you and your pup again soon! 🐶
Excellent products and brilliant service
December 17, 2025
Reply from Virbac UK Webshop
Dear Lesley,
Thank you for such a brilliant review.
We’re thrilled that you’re happy with the quality of your products🐾Our team strives to provide excellent service every day, so hearing your kind words means a lot to us. We hope to see you again soon.
Fast and prompt delivery
Fast and prompt delivery. Use website regularly and always receive products in promised delivery times.
December 31, 2025
Reply from Virbac UK Webshop
Dear Katie,
We are so pleased to hear that our service meets your expectations every time you shop with us.
Providing a user friendly website and prompt delivery is our top priority. Thank you for your continued support and for the five star review.
Website easy to navigate
Website easy to navigate, and goods arrived promptly as described.
January 2, 2026
Reply from Virbac UK Webshop
Dear Rosemary,
Thank you for the feedback! We’ve worked hard to make our website as user friendly as possible, so it’s great to know you had a smooth experience. We’re glad your order arrived promptly and exactly as expected. Thanks for choosing Virbac.
Superb food
Superb food. No issues transitioning from raw. Dog eats it well and no issues with poorly tummy or stools. Excellent
December 13, 2025
Reply from Virbac UK Webshop
Dear Gemma,
Thank you for sharing your experience with us. We're so happy to hear the transition was seamless and that your dog is thriving on VETERINARY HPM!
Reply from Virbac UK Webshop
Dear Patricia,
Nothing makes us happier than a 'happy pooch'!🐶
Thank you for your wonderful feedback.
Reply from Virbac UK Webshop
Dear Penelope,
That's great to hear! We're so glad you had a positive experience. Your feedback means a lot to us.
Reply from Virbac UK Webshop
Dear Mrs Griffiths,
Thank you so much for your kind words!
We're thrilled to hear that you're happy with our product, and we will be sure to share your lovely comments with our customer service team. See you again soon!
What else could go wrong?
Having set up an 8 week delivery order in October nothing arrived in December so I had to do it again at Christmas.
The delivery arrived promptly but was left outside our gate in the street under a prominent sign saying “don’t leave it here put it in the greenhouse”. It was raining heavily so by the time I found it the cardboard had disintegrated.
December 30, 2025
Reply from Virbac UK Webshop
Dear Mr Hersom,
We are incredibly sorry for this experience. It is disappointing to hear that our courier did not follow your specific instructions, and we apologise for the lapse in your subscription renewal.
This isn't the level of service we strive for. Please reach out to us at webshop@virbac.co.uk so we can look into this for you. We’d love the chance to get this back on track for you.
Fast Professional Company
Fast, easy ordering and quick delivery - and the product is good too!
December 29, 2025
Reply from Virbac UK Webshop
Dear Linda,
Thank you so much for the five star review! We're thrilled to hear that you found our ordering process easy and that your order arrived quickly.
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