Yves Delorme UK Reviews 48

I would rate 6 stars if there was 6. Fantastic service, I wanted 4 ralph lauren pillowcases the website listes only 2 it was a discontinued item. I messaged and within a couple of days they got back to me to say they could source 2 more from European branch.They hot discontinued and posted out
An amazing company to deal with. Definitely shopping here again

Really impressed with this. It’s unbelievably comfy and just feels lovely when you get into bed. The fabric has a nice weight to it so you feel properly wrapped up and cosy.

Sleep has genuinely been better since we got it. Very happy overall.

I am very impressed with the service I got here. In these times you don’t always get good service. But these guys went above and beyond to get me my order. As I live in Northern Ireland the item I wanted was being shipped from France. They wouldn’t deliver to my address. But with help from this company they managed to get it for me. Can’t praise them enough

Bought a couple of Hugo Boss bathrobes. The weekend following they had a flash sale where the robe was 10% cheaper. I purchased it again with the intention of cancelling the original order.
They cancelled the new order and refund me the 10%.

The robes were beautiful but one had a slight defect with the stitching. I was offered an immediate and satisfactory resolution.

I ordered a Kenzo bathrobe from the Yves Delorme UK website and received it today. I have a reasonable belief that it is fake as the quality of the seams is poor and some are not even straight (not what I would expect from a Kenzo product). The care label look cheap and is partially cut off. I then searched this design on official Kenzo website and couldn’t even find it.

By mistake, I ordered two of the items I wanted instead of one. I contacted Jenal Rousseau at Customer Service and straight away was impressed by the attention and by her courtesy. The problem was resolved, with one item being delivered and a refund issued for the second. "Customer Service" doesn't always mean what it says, but in this case it does. She correctly predicted not only the date of delivery, but of the refund, too.

I have been buying Yves Delorme sheets for years and they never disappoint in terms of quality and comfort! The designs are stunning and I have always found the service to be reliable and the customer service friendly and responsive . I would not buy my sheets form anywhere else!

First time ordering with Yves Delorme. Very impressed with the quality of the bed linen. I would definitely shop again, would like to try the bath linen!

Having been a repeat customer of this outlet, sadly I have been let down on this occasion by the appalling courier service of DPD, who had the nerve to mark on the POD delivered and received by me. I'm also disappointed in YDL's poor response in trying to resolve the issue. Such a shame as great bargains can be had. Since writing, YDL have apologised and refunded me.

Beautiful product! Excellent service! I will be coming back for the fifth time!...Kind regards!

Lovely Lacoste gym towel and even delivered quickly from France! Merci!

I recently purchased the Triomphe collection from Yves Delorme and I’m extremely happy with the service I received and the quality of the product. The cotton is incredibly soft, smooth to the touch, and with a beautiful, subtle sheen that instantly elevates the entire look of my bedroom. Have already washed a few times and the quality remains the same. Im very please with my purchase and will definitely be purchasing again!

Have just received a bedding set that took 2 weeks to arrive and one of the pillowcases is missing stitching along a complete side. Really!!! Have purchased our bedding from Yves Delorme for years and the quality can be hit & miss but the Athena generally very good. No customer service number only a shop in London with the rudest heavily accented and hard to understand foreign woman who has no interest whatsoever and put the phone down. The two customer service people whom we used to speak to in the UK were what made us purchase the products for so many years. Sadly the staff they now employ seem to fit with the quality of the products. I will no longer purchase again.

Edited following positive response from seller:

Ordered from the outlet store, needed to return a few items and website gives address to send it to, they do not respond to your emails with your intention to return. I have found the response slow via email and not reassuring that they cannot be contacted telephonically. However, my issues were promptly resolved a few days later.

Have purchased many times from the UK website and have always had a great experience. Both the bed and bath linen are always excellent quality and my experience with the customer service team is always positive. I will be outing Yves Delorme for life!

I was a bit apprehensive about the delivery time. I ordered a duvet cover on Sunday though, and the sheets were on my bed on the Friday. That's a great turnaround considering that it was shipped from France.

I did find the duvet cover gets so much better with time too. It wasn't that soft when it first arrives, but now that it's had some use and gone through the wash a couple of times, it's great!

Assuming the duvet cover passes the test of time, I think I'll always use Yves Delorme sheets now!

Ordered the Grimani bed linen from the UK site. The quality is outstanding and the design just stunning. I had a question about my order that was answered very quickly, and I also returned some nightwear that didn't fit well with no issues with a rapid refund. I will shop again, thanks!

With many thanks to YDL Customer Services who have successfully resolved the problem I reported. I can now access the website without any of the previous warnings from Norton AV. So I am confident that the issue I reported has been very speedily resolved. I am a Happy Customer !

I am getting messages from the anti-virus s/w which I run on my laptop. (It is an industry standard AV). There seems to be an issue with something called up.backenstop.net.

For the time being I shall be making any purchases from one of the UK companies which sell the Yves Delorme products .... BTW ... I have bought their bed linen several times and it is always wonderful quality, beautifully made and washes and irons superbly.

I purchase 2 king shams and a duvet for $880.00 . I had to open the plastic wrap which enclosed the duvet to see if it was the color and quality I wanted. It was not the right color. No tags were removed!
I shipped back the duvet and shams and I was told tags were removed from the duvet and they could not refund or give store credit. This is a lie and this company is a scam. My chase credit card is investigating !

I wanted to use them, selected my items, went through the predictable forced account creation and selected the option to use paypal… which took me to a form asking for credit card details. No idea if it is a scam but this was very dodgy so cancelled the purchase and will doubtless get emails from them forever.

14.05.25 - i had tried on a pad. today i tried again on a PC. My AV client reported and blocked what it called: JS/Spy.Banker.KN from up.backenstock.net which suggests you might have some malicious code in your site that you might need to clean.