Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
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See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
so far so good
I left ukecigstore because there where most the time delivery problems and I found Vuse but now that Vuse is not making specific strength any more I will decide to go back ukecigstore and hope that your delivery got better
October 24, 2023
High quality in good price and good…
High quality in good price and good customer service communication and fast shipping.
my favorite vape e-store. Highly recommended.
October 20, 2023
Half the items I bought either didn't…
Half the items I bought either didn't work or ran out in a couple of hours plus postage was a bit expensive.
October 24, 2023
Reply from ukecigstore.com
Hello Andrew,
We're sorry to hear about your recent experience, and we appreciate your feedback. It's disappointing to learn that some of the items you purchased didn't meet your expectations.
Please reach out to our customer support team at support@ukecigstore.com so we can address the issues with the items that didn't work or had a short lifespan. We value your satisfaction and will do our best to resolve any concerns you have.
Best Regards
Good Prouducts And Good Service
October 22, 2023
Speedy delivery and well packed,
October 23, 2023
I thought that Ukecigstore are great
I thought that Ukecigstore are great. Their shipment speed after delivery is super quick and I always get a polite response when I ask questions or have a query.
October 18, 2023
I found the perfect tobacco flavour to…
I found the perfect tobacco flavour to suit my partners taste that allowed him to stop smoking, that was over a year ago now and that flavour was from here.
October 22, 2023
Great company to deal with great prices…
Great company to deal with great prices and fast delivery
October 21, 2023
Friendly employees and great products.
October 21, 2023
Good choice easy to order from
October 19, 2023
Brilliant product and service
October 13, 2023
Perfect as always.
October 17, 2023
Good price quick delivery
October 11, 2023
High quality products
High quality products, extremely quick delivery. My always go to.
October 16, 2023
Order dealt with very promptly and…
Order dealt with very promptly and delivery was quick.
October 15, 2023
Great delivery time
Great delivery time , bonus points can be earned, good service all round
October 12, 2023
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