Ordered over a week ago and it still has not been despatched. Customer service cannot tell me when it will be sent, just that they are experiencing delays. Yet the website still advertises that you ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I placed an order online couple weeks ago, unfortunately when it arrived the vape pod was faulty. I contacted them and the problem was solved immediately. They got back to me same day, there was no fa... See more
Honestly the best place for you vape+juices not only do you get loyalty points as you go bit the more you use the cheaper ai all becomes for you super fast shipping and completely free wen you spend a... See more
Company replied
The Cigstore has almost everything you would want if you VAPE ,but also if you are an IQOS aficionado,all HEETS available and the service is brilliant and delivers super fast and that too for free .Be... See more
Company replied
Company details
About ukecigstore.com
Information provided by various external sources
UK ECIG STORE is a thriving British business with an international reach; bringing quality products and great customer service to the growing e-cig industry. We operate London’s premier e-cig stores in Camden, Wembley, Fleet Street, and our online store is amongst the biggest and busiest in Europe.
We work closely with brands and manufacturers from around the globe, designing e-cigarette kits to suit our customers’ needs and lifestyles. We offer hundreds of products, tailored towards both starters and more advanced users. We have everything you need to join the global e-cigarette community and we aim to offer the very best in vaping products and industry information.
Each product we stock has been rigorously tested by our team of vaping experts, and chosen specifically chosen to enhance your vaping experience. If we sell it, we have tried it and like it!
Customer service and quality products are at the heart of our business, which is one of the reasons why customers from over 100 countries choose to shop with UK ECIG STORE.
Contact info
20 Fulton Road, HA9 0TF, London
- 02034754885
- support@ukecigstore.com
- ukecigstore.com
4.0
Great
3K reviews
Replied to 16% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
Good service, they are very scares it is very hard not many shops sell Teras. Come in 3 days
September 16, 2023
Good variety of products
Good variety of products , competitively priced , fast service impressive
September 16, 2023
Good fast service no issues website…
Good fast service no issues website very easy to use would deffo recommend
September 15, 2023
Continuously spams customers with…
Continuously spams customers with unsolicited emails despite "unsubscribing" (which isn't the proper term, as it implies I subscribed in the first place) several times.
September 13, 2023
Reply from ukecigstore.com
Hello Max,
We do apologize for the frustration you've experienced due to our marketing emails.
We have promptly ceased sending these emails and have unsubscribed you from our marketing list.
If you have any additional concerns or questions, please feel free to reach out to our customer support team at support@ukecigstore.com
Kind Regards
Great selection of vape products
Great selection of vape products good prices and fast delivery great communication
September 6, 2023
Fast and efficient delivery.
September 6, 2023
The machine is faulty and we would like…
The machine is faulty and we would like a replacement but no one seems to be listening when we phone
September 11, 2023
Reply from ukecigstore.com
Hello Zoe,
Thank you for your feedback
I am sorry to hear you had an issue with your item, I can see one of the team have been in contact with you to get this resolved.
If you have any further questions or need additional assistance, please don't hesitate to reach out at support@ukecigstore.com
Kind regards
Good and fast delivery
September 8, 2023
Brilliant service as always
August 24, 2023
Efficient from ordering to delivery
Efficient from ordering to delivery. Great product too!
August 30, 2023
Excellent choice of products
Excellent choice of products. Great prices. Quality e liquid. Quick delivery. I’ve been shopping with them for years. Always excellent service.
September 2, 2023
Can't fault this company
Can't fault this company. I used the dpd courier service for next day delivery because I Don't trust the royal mail. Got a delivery time slot too which was really useful. Product came really well packaged so, was able to use immediately. Thankyou very much
September 3, 2023
Excellent service staff was very…
Excellent service staff was very helpful with making a decision and a very good discount.
September 1, 2023
Coils
Received fast delivery
But already had 2 duff coils put them into the one kit vape and will not fire up
August 25, 2023
Reply from ukecigstore.com
Hello Taylor,
Thank you for taking the time to leave a review about your recent purchase. We appreciate your feedback and are sorry to hear about the issues you encountered with the coils you received.
We're pleased to know that you were satisfied with the fast delivery of your order; however, we sincerely apologize for the inconvenience caused by the two faulty coils that were included. We understand how frustrating it can be when a product doesn't meet your expectations, especially when it affects your vaping experience.
Please reach out to our customer support team at support@ukecigstore.com, and they will be happy to assist you with a replacement for the faulty coils or explore other solutions to ensure you can enjoy your vaping experience with our products.
Kind Regards
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.