I had a very difficult time submitting the passport and photos. I don't see why they won't accept a scan of a passport; it's as clear as technology can make it. I took many different photos of the pa... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The online approach was great I did get 3 error messages that were not accurate I resubmitted everything exactly as input and was approved ( check you address input line to see where the STATE ge... See more
Company replied
It's quick but easy to follow but there is only one problem one needs to guess. My photo was not accepted, however I received info: "Hey, check ALL data you provided.' Couldn't you clearly state:... See more
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It's very quick and easy to follow, however, your site quoted $170 per person, i was charged just over $200 each. And why is it converted to US$ and then UK pound? Don't want orange man getting a sl... See more
Company replied
Company details
- #12 of 12 best companies in Visa and Passport Office
Written by the company
Founded with a vision to simplify UK travel authorisation processes, UK ETA Service has evolved into the most trusted platform for electronic traveler authorisation applications. Our journey began when we recognized the complexity many travelers faced when navigating UK entry requirements. What started as a small consultancy helping individual travelers has grown into a comprehensive digital platform serving thousands of applicants monthly. We've continuously adapted to changing UK immigration policies, ensuring our clients always receive the most current and accurate guidance. Our commitment extends beyond mere application processing. We believe in educating travelers about UK visa requirements, providing transparent information about the ETA application process, and delivering exceptional customer service that builds lasting relationships with our clients.
Contact info
United States
- uketaonline.net
2.9
Average
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 97% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from UK ETA Online
Dear Allan,
Thank you for your kind review. We truly appreciate your positive feedback. We’re delighted to hear that our team member was able to assist you effectively and provide the support you needed throughout the process. Your satisfaction is very important to us, and we’re pleased that your experience with our service was a positive one.
Thank you for choosing our service. We wish you a safe and enjoyable journey.
Kind Regards,
UK ETA Online Support
a pleasant experience
The advice was good and easy to understand. The result was achieved quickly.
July 14, 2026
Reply from UK ETA Online
Dear Kay,
Thank you so much for your wonderful review! We're delighted to hear that you had a pleasant experience with us. It's especially rewarding to know that you found the advice clear, practical, and easy to understand, as we always strive to provide guidance that is both helpful and accessible.
We're also pleased that you were able to achieve the desired result quickly. Delivering efficient solutions while ensuring our clients feel informed and supported is one of our top priorities.
We truly appreciate you taking the time to share your experience. Your feedback motivates our team to continue providing the highest level of service. If you ever need assistance again, we'll be more than happy to help. Thank you for choosing us!
Kind Regards,
UK ETA Online Support
Great Communication and very helpful…
I am not able to use the computer very well, being able to email some of the information that was needed, the staff were very helpful in me using emalis
to complete my application
Thank you
July 15, 2026
Reply from UK ETA Online
Dear ANNA,
Thank you for your kind words and for sharing your experience with us.
We understand that completing applications online can sometimes be challenging, especially when using a computer isn't something you do regularly. We're delighted to hear that our team was able to assist you by accepting the required information via email and guiding you through the process to successfully complete your application.
Providing patient, friendly, and supportive service is something we strive for every day, and it's rewarding to know that our staff made the process easier and more comfortable for you.
Your feedback means a great deal to our team and encourages us to continue delivering the best possible support to everyone we assist.
Thank you once again for choosing our service. We wish you all the best, and if you ever need any assistance in the future, please don't hesitate to get in touch—we'll always be happy to help.
Kind regards,
UK ETA Online Support
Fast
Fast, efficient process. Very short time upon submission even when the documents were not correct. Not an impersonal approach. Kudos!
July 13, 2026
Reply from UK ETA Online
Dear Alexandra ,
Thank you for your fantastic review! We're delighted to hear that you found our service fast and efficient, and that your application was processed quickly even when your initial documents required correction.
We also truly appreciate your recognition of our personalized approach. Our team is committed to providing prompt assistance while ensuring every applicant receives individual care and support throughout the process. Your kind words and encouragement mean a great deal to us.
Thank you for choosing our service. We wish you a smooth and enjoyable journey to the United Kingdom, and we look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
UK ETA process was easy to follow
UK ETA process was easy to follow, and their on-line support personnel very helpful and quick to answer
July 13, 2026
Reply from UK ETA Online
Dear Claudio ,
Thank you so much for your wonderful review! We’re delighted to hear that you found the UK ETA application process easy to follow and that our online support team was able to assist you promptly throughout your journey.
Providing clear guidance and responsive customer service is our top priority, so it’s rewarding to know that our efforts made your experience smooth and stress-free. Your kind words motivate our team to continue delivering the highest level of support to every traveler.
We truly appreciate your trust and recommendation. Thank you for choosing our service, and we wish you a fantastic trip to the United Kingdom!
Kind Regards,
UK ETA Online Support
Scam
Their site is designed to look like an official UK government service — Union Jack, "UK ETA Service", "Authorisation Services". It is not. It's a private company registered in Delaware.
The real UK ETA costs £20 on gov.uk. It takes 10 minutes and you can do it yourself.
They showed me 145.00 GBP and my bank was charged 195.00 USD. For the exact same thing.
And when I complained, they replied in writing: "Your payment is failed so we do not have a valid application with us." The payment did not fail. It is right there on my bank statement.
So they overcharge you, then deny they charged you at all.
They also advertise a WhatsApp support number on their site. It doesn't exist.
Go to UK official site. Don't pay these people.
July 13, 2026
Unprompted review
Reply from UK ETA Online
Dear Manuel,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
Simple an easy
July 13, 2026
Reply from UK ETA Online
Dear Nathalie,
Thank you so much for your wonderful review! We're delighted to hear that you found our ETA service simple and easy to use. Our team is committed to making the application process as smooth, fast, and hassle-free as possible for every customer.
We truly appreciate your feedback and your trust in our service. If you ever need assistance with future travel documents or have any questions, we're always here to help. We look forward to serving you again. Safe travels!
Kind Regards,
UK ETA Online Support
It was so easy to apply for the ETA
July 13, 2026
Reply from UK ETA Online
Dear Debra,
Thank you for taking the time to share your experience!
We're delighted to hear that you found the ETA application process so easy. We work hard to provide a straightforward, user-friendly service that helps travelers complete their applications quickly and with confidence.
Your positive feedback means a great deal to our team and encourages us to continue delivering a simple, efficient, and reliable experience for every customer. Thank you for choosing our ETA service—we truly appreciate your trust and look forward to assisting you with your future travel needs.
We wish you a wonderful trip and safe travels!
Kind Regards,
UK ETA Online Support
Easy, quick and efficient.
This service is quick and efficient and the application process was easy.
July 13, 2026
Reply from UK ETA Online
Dear Karin,
Thank you so much for your wonderful review!
We're delighted to hear that you found our ETA service quick, efficient, and easy to use. Our goal is to make the application process as simple and stress-free as possible, so it's great to know we met your expectations.
Your feedback motivates our team to continue providing fast, reliable, and user-friendly service to every traveler. We truly appreciate you choosing us for your ETA application and look forward to assisting you again whenever you need us.
Safe travels, and thank you for your support!
Kind Regards,
UK ETA Online Support
Process was pretty straightforward but…
Process was pretty straightforward but I was just wondering why it is so expensive
July 13, 2026
Reply from UK ETA Online
Dear Marty,
Thank you for taking the time to share your feedback.
We're pleased to hear that you found the ETA application process straightforward and easy to complete. We also appreciate your question about the cost.
Our pricing reflects not only the government ETA fee (where applicable) but also the additional services we provide, such as a user-friendly application platform, detailed application review, customer support, and assistance throughout the process. We aim to offer a convenient and reliable service that gives our customers added peace of mind when applying for their travel authorization.
We understand that cost is an important consideration, and we value your feedback. We strive to be transparent about our fees so customers can make an informed decision before submitting their application.
Thank you for choosing our service. We truly appreciate your business and hope you have a smooth and enjoyable trip. If you ever have any questions or need assistance in the future, our support team will be happy to help.
Kind Regards,
UK ETA Online Support
Nice and eays!
July 12, 2026
Reply from UK ETA Online
Dear Henning ,
Thank you for your great feedback!
We're so pleased to hear that you found the process nice and easy. Making the application simple, straightforward, and user-friendly is one of our top priorities.
We truly appreciate you taking the time to share your experience. Thank you for choosing our service, and we look forward to assisting you again in the future should you ever need us.
Kind Regards,
UK ETA Online Support
I really enjoyed that you provided… samples
I really enjoyed that you provided instruction with samples, and that you outlined what was necessary at the beginning
July 12, 2026
Reply from UK ETA Online
Dear Joseph,
Thank you so much for your 5-star review! We're thrilled to hear that you had an excellent experience with our ETA service.
Our team is dedicated to making the ETA application process simple, efficient, and reliable while providing outstanding customer support every step of the way. Knowing that we met your expectations is incredibly rewarding and motivates us to continue delivering the highest level of service.
We truly appreciate your trust and support. Thank you for choosing our ETA service, and we wish you a safe and enjoyable trip. We look forward to assisting you again with your future travel needs!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Silvan,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. At this time, we’re unable to find a record associated with the information provided. If you believe this review relates to a genuine transaction, please contact us directly so we can investigate and resolve the matter promptly.
Kind regards,
UK ETA Online Support
This is a fraudulent company that is not delivering what they promise
This is a fraudulent company that is cheating you with an incorrect price at the start of the process and then charging ten times the cost for a UK ETA. They say it's a two-year ETA, but then when you get the email with the ETA, it's only for six months, if the ETA is valid at all. I had to block my credit card after trying to use their service. Stay miles away from this fraudulent company.
July 9, 2026
Unprompted review
Reply from UK ETA Online
Dear Pelle,
We’re sorry for any frustration caused. Our service fee reflects both the ETA processing and additional support services we provide. We take all feedback seriously;
However, we cannot locate a record under the details provided. If this review relates to a genuine interaction, please contact us directly so we can review the matter and assist you appropriately.
Kind regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Cristina,
Thank you so much for your 5-star review! We're thrilled to hear that you had an excellent experience with our ETA service.
Our team is dedicated to making the ETA application process simple, efficient, and reliable while providing outstanding customer support every step of the way. Knowing that we met your expectations is incredibly rewarding and motivates us to continue delivering the highest level of service.
We truly appreciate your trust and support. Thank you for choosing our ETA service, and we wish you a safe and enjoyable trip. We look forward to assisting you again with your future travel needs!
Kind Regards,
UK ETA Online Support
Fast respons
Fast respons, clear information regarding more requirements and very quick visa!
July 7, 2026
Reply from UK ETA Online
Dear WEHAZIT,
Thank you so much for your wonderful feedback! We're delighted to hear that you were pleased with our fast response times, clear communication, and the quick processing of your ETA application.
We understand how important timely updates and clear guidance are when preparing for travel. That's why our team is committed to responding promptly, explaining any additional requirements as clearly as possible, and helping ensure a smooth and efficient application process from start to finish.
Your kind words mean a great deal to us and motivate us to continue delivering reliable, efficient, and customer-focused service. Thank you for choosing our ETA service. We wish you a safe, enjoyable, and stress-free trip, and we look forward to assisting you again in the future!
Kind Regards,
UK ETA Online Support
Reply from UK ETA Online
Dear Joao,
Thank you for your fantastic review! We're delighted to hear that you found it easy to obtain your ETA in just a few steps. Our team is committed to making the application process as simple, fast, and convenient as possible, so travelers can complete their requests with confidence and minimal effort.
We focus on providing clear instructions, a user-friendly application experience, and reliable support every step of the way. It's wonderful to know that our efforts helped make your experience smooth and hassle-free.
We truly appreciate your trust in our service and look forward to assisting you with your future travel needs. Thank you for choosing us, and we wish you a safe and enjoyable journey!
Kind Regards,
UK ETA Online Support
easy to follow
July 9, 2026
Reply from UK ETA Online
Dear Klára,
Thank you for your wonderful feedback! We're glad to hear that you found our ETA application process easy to follow. We understand that travel documentation can sometimes seem complicated, so we've worked hard to make every step clear, simple, and user-friendly.
Our goal is to provide a smooth and straightforward experience, from completing the application to receiving your ETA, with clear guidance throughout the process. Your feedback lets us know we're on the right track.
We truly appreciate you choosing our service and look forward to assisting you with your future travel needs. Safe travels, and thank you for your trust and support!
Kind Regards,
UK ETA Online Support
The price
The price. After paying 120 USD I found out that the official price is 20 GBP.
June 26, 2026
Reply from UK ETA Online
Dear Iwona,
We’re sorry if there was any confusion regarding our services. In addition to the standard ETA, we provide several value-added services, which is reflected in the additional fee. The fee covers our premium value-added services, including:
#Real-Time Monitoring
#Expert Application Review
#Facilitated photo submission
#Automatic Discrepancy Handling
#Faster Processing
#100% ETA Application Approval Guarantee
We can see in our system that your application was successfully approved. Our team continuously monitored and reviewed your submission to ensure a smooth and timely process from start to finish. Also we checked records in our system and there is no record of you contacting us for information regarding charges or requesting a refund.
If you reach out to our support team, we’ll be happy to review your case and arrange a refund if applicable.
Kind regards,
UK ETA Online Support
This is a scam
This is a scam. Do not order a visa unless it is via the UK Government website. £154 was removed from my account for a £20 visa which I was ordering for my daughter, which I did not receive. I am disputing this payment with my bank at the moment and getting nowhere.
July 1, 2026
Unprompted review
Reply from UK ETA Online
Dear Lynsey,
We’re sorry to hear about your experience and appreciate you reaching out. After checking our database, we were unable to find a recent purchase or registration under your name. Please send us your order number or more information about your visit, and we’ll gladly review the matter in detail. You can share your details via WhatsApp or through our contact form, and our support team will be happy to help.
Kind regards,
UK ETA Online Support
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