Uk Starlink Reviews 

Excellent when it works, speeds of 200 MBS but absolutely zero customer service, currently waiting 3 days for a reply to a ticket I raised as my system is stating there is an issue with my cable and connection and although it still works it’s dropped it’s speed (no other means of contact is available other than raising a ticket)

6 days waiting now , still no response

Finally got a response on day 7, (now I’d read that when you Finally get contact with customer service that they are exceptional, the issue is the delay), and exceptional was what they were, no disputing or constant apologies, simply how can we fix this, they diagnosed my issue through the app and device and are sending full replacement parts and a full month subscription credit. Can’t really ask for more than that, the 2 stars deducted are for the delay in responding .

After forking out for the equipment and an extra €40 for Ethernet connector that cannot be purchased anywhere else, paying €85pm. The Ethernet connector has failed less than 3 months after purchasing. I cannot get anyone to respond in regards to a replacement. The Starlink router is useless and requires a mesh system to get it outside one room. Without the Ethernet adapter I cannot connect my mesh network so literally have internet in my kitchen only. To order another is apparently 2-4 week lead time. If I’d have known customer service didn’t exist I would have never purchased the system.

We live in the peaks and for years we have had extremely low internet speeds.
We purchased Starlink and boom 200 meg it’s fabulous thank for a fantastic service and experience

I have used starlink for around 8 months. service has its limitations, Speed is no where near as advertised. you have no internet for 1 minute after every 8 minutes. makes streaming kind of annoying. customer care is disastrous. was advised by the staff via app that I can cancel which will take one month to process and will receive partial refund for the hardware which I have to refund. after one month when I contacted again for the refund and I was told that I am not illegible for the refund. despite contacted them numerous times they never intended to resolve the issue.

I would even give zero stars - no service, no contact number, tickets are not answered - everything is automatic and you are entirely on your own. The disk is obviously very sensitive to obstructions and when you live in central London you can have it only on the roof - but what about when you need the router in the basement?

Absolutely disappointed and disgusted with over all experience, first waited weeks for kit to arrive, upon installation kit turn out to be faulty, no one to talk, contacted online, I was told that they will send a refurbished replacement kit, where as we paid for the new kit, which did mot even worked once.
No answer about service charges refund for viod period and after one response no further response at all.
No contact no to call.

I'm literally speechless how good it worked in Austria. I needed Starlink for home office because we had no alternative up in the Alps where we live (no signal available). Short - it was a magnificent experience.
During the first few weeks in August of 2021 there had been some outages but over the time it worked better and better. 2022 there had been no issues with their service. And now the absolute pinnacle! When inflation hit hard in Austria in 2022 I got an email from Starlink that the price of the service will be reduced from 100 to 85€ a month due to the loss of puchasing power in our country. There are NO other companies I know who are doing that. This is absolutely great! I would recommend Starlink to everyone who has no other access to fast internet. Nevertheless I just unsubscribed because we got glass fiber and this is way cheaper soo .... I took the chance. (also no problem with unsubscribing and they gave me the opportunity to send back the hardware). But once again -> Starlink -> absolutely magnificent company

Unlike other 1 star reviewers here, i have been really pleased with our Starlink system (purchased Oct 21) and, whilst it does vary in service speeds, I just think about the stress of the old intermittent 2mbs copper broadband system and it puts a few blips into perspective.
HOWEVER... we had a very brief power outage a couple of months ago and this exposed the mother of all issues and the complete lack of tech support provided - when the power turned back on after about 30seconds the Starlink system didn't automatically reboot and come back online. I didn't want to perform factory reset as support FAQ suggestion because it would reset my password etc and all my devices would need changing. I powered back down and on again after 5mins nut still no connection after 1hr so put in a tech support request - now this isn't possible if you haven't got alternative broadband provision as the thumbs up/down to make a request isn't available when system offline - so dug out my old router and set it up, logged Starlink onto it and made my tech support request. (leaving my old copper broadband system connected for a year was wise now despite £40/month extra cost!!) eventually I had to admit defeat and factory reset the Starlink system which came back online after approx 8 hours, but I never received any response from Starlink other than to close the request when they saw my system was working later that night.
Two days ago we had another power outage and the system would not reboot on its own again - did factory reset and left it overnight to see if it would just take time nut nothing. Set up old router AGAIN and logged support request. Tried factory reset again some hours later after no service response and after an hour it came back online but only my PC and laptop would connect to it. I "forgot" the connection on wifi and tried again but no other devices would connect??? (I'm not a tech so no idea here?). updated my support request with new info - 6 hours later still nothing. Another factory reset and nothing at all came back online this time so left overnight but nothing in morning. Overnight Tech support had closed down two duplicated support requests leaving only my original but no support otherwise. Another rather frustrated update in the morning and then with a further day offline in prospect i searched chat sites (not my favoured method of tech support but heyho!!) and one thread suggested to stow the dish, then power down, leave for 5mins and power up. (I also did a factory reset as nothing happened for 30mins) On power up the dish eventually moved from Stowed to flat looking for satellites, then it found some and returned to service position, and the system then allowed me to set it up again and eventually connected after 45mins to allow me to finish set up, after which it started working.
I updated my support request to let them know and ask them to look into this (apparently common) problem with rebooting after power failure, and also to reply to my request with some genuine apology and keep me updated. I am posting my review as a warning to others and to Starlink - this needs to get sorted out folks - the total lack of tech support is apalling. The power outage reboot issue is frankly unacceptable in the modern world - what if we went away and left users stranded (we bought Starlink to improve broadband service to our holiday cottages on site) NOT GOOD ENOUGH - Elon Musk - hello??

I have had Starlink for 2 months (rural Lancashire) as my with my previous provider broadband speeds never exceeded 9mbps (BT copper cable). I employed a professional installer and with our now magnificent hardwired WiFi (160mbps) ordered a SKY GLASS TV which requires 15mbps to work according to the marketing.

I had a visit from a sky engineer yesterday who advised Starlink and Sky Glass are incompatible due to latency issues with Starlink. Having said that no mention was made of latency by Sky when the purchase was made over the phone you just required any broadband of 15mbps. We had no sound/vision pause on Netflix, Prime, Disney just with Sky programming. It is impossible to watch the TV and the sky engineer thinks we will have to move back to Sky Q.

Sky Glass sales mentions nothing about latency so please be warned. They also don’t mention you need 15mbps for the Glass TV and a further 10mbps for any other unit using broadband within the home so you may end up with insufficient speed for the number of units you have.

STARLINK AND SKY GLASS ARE INCOMPATIBLE

I have had my Starlink setup for nearly a year now in Fife Scotland. At first, it was great and I got between 200 and 300mbps all the time for months!
Now I get between zero and 50mbps all the time.
They obviously know they have dramatically reduced the service and cut my bill from £89 a month to £70 a month.
When reported I was told my equipment is working fine and I should be patient.

Great when it works, but I have been offline now FOR A MONTH, LET THAT SINK IN. Sent me a new router and cables (waited forever for them to be sent) and it still does not work. I Wonder if I will make two months?

Edit:
new router worked, someone needs to check their refurb routers though, the SSID was set as 'STINKY' - less than proffessional.

Before I start, I am a huge Elon Musk fan, and I have never wished for something to work more, but it’s awful. The first 3-4 weeks it was amazing! Giving me 100mbps speeds in an area I was getting 10-15mbps. Then overnight it started becoming intermittent saying “possibly obstructed”. I blamed my child’s trampoline, so I purchased the accessory so it could be bolted to the top of my garage roof. Same problem. After numerous hours over the space of a month, completely abrupt and dismissive customer service “closing my ticket”, they gave me a free month and replaced all my new equipment with refurbished equipment. It worked perfect for 2 days and back to “possibly obstructed”. Which I’ve since learned also means “lose of signal”. Customer service again offered more “refurbished equipment” to which I told them there is no point, it’s not the equipment. It’s the signal. How much refurbished equipment have they, to which I now know is returns of people inside the first 30 days. I’m outside of that with £500 worth of equipment and no internet at any consistency at all. I’ve taken 100’s of screenshots for customer service, with outages in days consistently every 2 minutes. You couldn’t get a song finished on Alexa. Customer service said “you can sell the equipment”….. mmmmm….. I’ve a Tesla Model Y ordered to land on the 23rd November (again I’m a huge Musk fan) but it will be cancelled and BMW or Mercedes will get my money. Even if I lose my £1000 deposit. They can land rockets back to earth (unreal documentary) but they cannot provide internet. If this had happened within the first two weeks, I would not be stuck with this shambles. I’ve since learned Northern Irish weather doesn’t help. I’m am sending this via 4g as it’s raining heavy outside. Just please avoid my mistake. I had better dial up internet back in 1996. If you decide to try it, be very aware you’ve 30 days before you cannot get your money back for all the equipment purchased. And if you’re Uk, I can only imagine how bad this will be during heavy winter. AVOID and do not fall for the same trap I have.

I have only had the Hardware for 24 hrs now, and am very happy with the signal, but the Router is not a strong router. I do not even get a signal in a room on the same floor as the router. I bought an adapter this morning, hoping to sort that out. My main problem with Starlink is that even though they have various places on the web with a link to go to customer services, there is no such webpage. The link is defunct. Now, Starlink is owned by such a rich man, shame on him. So, zero customer service, yet customer service is one if not the most important part of business. I do not know how he has made his billions, Just think how much more he could have made if he did it right.

really childish company, no thank you

Terrible. Outages or extremely slow speeds almost daily. We live on a prarie in Oklahoma with no obstructions. Tech support, which is nearly impossible to reach said this is normal because they are overloaded. Frequently does something which requires me to re-enter the ungodly long password. Not at all what it was supposes to be. If you have zero internet service it will seem like a dream. If you have even marginal service right now, you will be unhappy with the switch.

I received my Starlink and was delighted. The speeds were excellent. 3 weeks after install, it completely failed. Customer service said that it was a rare fault, so they would send me a full new kit. I pointed out that, having had to pay to install it already, they should cover the cost of the replacement installation. They refused. Furthermore, having paid for a new kit, the replacement one is a refurbished 2nd hand kit. They tell me this is fine as it also has a one year warranty. Disgraceful service and poor quality tech. I expected much better.

This is still a product in beta phase which means that customer service will be poor. If you do your research you will see that purchasing and customer service will be not a great experience, but everything else is worth any hassle. I live 500m from a fibre enabled openreach box and due to Jurassic Park Openreach despite hammering on every door I am not connected to it and have download speeds of 3mb on a connection that is 3 miles from a green box. I took the gamble With starlink - parts arrived and it is so easy to install no help is needed. The quality is very good. I bought additional good quality parts to install it into my home network and on the roof (a builder with no technical knowledge can fit to the building). You shouldn’t need customer service unless you are very unlucky. Just do your research first so you know what to expect and use the app that tests the satellite coverage before you buy - the app will help you understand where you will need to install your dish and if you will have a good connnection. All the equipment and parts arrived from the US quickly and are very good quality. Years of frustration have been washed away - it’s 😊. I will also add that they sent me an email recently telling they are dropping the price by £14 per month to align better with the market - how many companies drop their subscriptions!!

Worst product Ive bought for years. Started well then after a week it got slower and slower. Became unusable and went back to old broadband supplier against my wishes. No customer service whatsoever. Wireless coverage around the home was weak even with full mesh installed. Utter waste of money.

Starlink RV is an awesome piece of kit. I bought it at the end of my season and didn't get the right attachment gear so I didn't get much use out of it. I found that it works really well though. When I contacted Space X and told them i wanted to pause the service until next summer and asked for a refund of the £100 service charge because I had barely used the product, they got back to me within 10 minutes saying my refund was being processed. I felt like it was highly courteous and proffesional.

Totally awesome.
Reliable. Very fast. Affordable.
After 18 months of frustration with ADSL, cellular wifi, another satellite service, this is a godsend.
Delighted to pay my monthly fees