Uk Starlink Reviews 

Service is ok Support is PATHETIC.

Getting decent perofrmance, but the mesh routers are rubbish - very poor range. Dont bother with them.

One of mine failed, I have logged a ticket and days later not a single response.

You need to invest in in country spares, and you need to invest in support people. You charge TOP money, but as 4g and 5g improves, as does fibre, you're going to lose people fast.

sort it out.

Utterly useless. Ordered a StarLink two weeks ago. DHL were unable to deliver for some reason, then unable to leave at a DHL service point and have returned the package to the sender. I have attempted to contact StarLink customer services for over a week now with no responses or replies. I then clicked on the refund option and received a message saying there is a problem with my refund and contact StarLink (you guessed it!) customer services. I will be contacting my bank now in order to get my money back. If I could give no stars I would!

Literally zero customer service, router is shockingly bad and you can’t plug in an Ethernet port without ordering an adapter which takes another 2-3 weeks to arrive whilst they still charge you. Goes offline constantly, extremely unstable and unreliable.

Absolutely brilliant. I have gone from 2 - 10 Mbps to 200Mbps excellent service and easy toinstall

We purchased Starlink a few months ago when the kit was £400. We've installed on the roof properly using correct brackets etc. First two weeks everything seemed fine. We noticed a lack of signal in parts of the house so decided to purchase the Starlink mesh nodes. We purchased three of them at a cost if around £140 each. So I'm in for Kit £400 and mesh nodes £420. Install costs and brackets about £200.00 from local guy I use. So about £1000 in so far. We started to discover the router would disconnect from the dish. Solved that issue with some firmware updates. Oh yes Starlink perform firmware updates it will crash your system out. Secondly the mesh nodes would disconnect from the main router. We explored looking at bypassing the router and putting a TP Link in but then I thought why? We've spent enough paying a premium price for a premium service you shouldn't have to look at bypassing the routers. I know some IT people like to do this but majority of people will just get everything out of the box and use that.

When it works well it does but its down more times than its up and with constant connection issues we've decided to remove it altogether. We are reverting back to our BT option which we kept in case the above happened.

I think the concept is great but needs to be a lot more reliable. Sorry Elon must try harder with this.

If you want to try it just have an open mind. We live in a big house. I think if you have a smaller house and only use the dish and main router then it will be more reliable. Once you start adding mesh nodes it becomes more complex.

Ordered Starlink hardware on the 2nd May.. it arrived promptly 3 days later. Dead easy to set it up, that’s when things got frustrating..
The system won’t connect, as it says it’s not at the registered address..
Well it was delivered to me, at my registered address.
Reviewing the App, it has my address (lay/long) in Scotland..
I don’t live in Scotland, my post code is Guernsey, a fair distance..
The only way to make contact with Starlink, is via “Support” in the App.
18 days later, no response, but I have received an invoice for the next billing period..
So the money gathering section of Starlink is clearly very efficient..
Customer service, is nonexistent..
Mr Musk, for such a promising service, your basic operations are sorely lacking….
So very disappointing 🤬

When you put the dish on top of the house and you live on top of a mountain, you would think the speeds would be what we were promised, we can't even get 20Mbps, go to the help page on the site and it turns out it's all my fault for having a properly built house, you know the ones that use concrete, bricks, plaster etc. Had i been told i needed to live in a tent for it to work properly i wouldn't have bothered.

I ordered a replacement cable and it’s been delayed. I messaged customer support and within seconds was credited with a month’s subscription fee.
I can’t fault the service delivered. Yes, I’d prefer to have had the replacement cable the next day, but the current situation with supply issues, I completely understand. The fact that Starlink customer care just credited me instantly is great service as far as I’m concerned.

just pray you don't need any customer support as its non existent. Had starlink for 1 week, ethernet works fine but inbuilt wifi has stopped working. Only way to make contact is vias the ap and they don't respond in spite of daily messages. Absolute shitshow.

i pray the ethernet keeps working otherwise ill be left high and dry

Great when it works but when it fails (and it WILL fail) you’re on your own. Paid £500 for the kit and another £300 for a decent mesh and initially worked great. Which it should for £75pm!! Consistently getting 150mb download. Then it started to fail. Be cautious of mounting the dish on the roof as you’ll need ladders on a weekly basis to reset it! After 4 months the kit has failed and we’ve been without internet access for nearly 2 weeks now. Only way to get support is to raise a ticket through the app which in itself is tricky when you have no internet!! 2 weeks in and no response from starlink. The customer service is woeful to non existent.
Despite being great when it works I would NOT recommend this to anyone who wants a consistent, reliable service. Appears Elon Musk just wants to make money from selling inferior kit that he cannot support.

Awful customer service + extremely unreliable hardware is not a good mix. Been without WiFi for nearly a month now due to a faulty component. Still waiting for a replacement.

Very easy to set up. However outside the immediate rooms near the router the performance wasn’t massively different from existing Sky service.
I thought the signal would go throughout the house but it really didn’t.
I’d definitely buy this again if I lived in the middle of nowhere where there’s no wifi…but for £75 a month when the wifi signal is ok, it’s not worth it.

Awesome service and little to no drop outs
Customer support does take a little while so thats an area they could improve in but other than that its been amazing
Have had it for half a year now and no issues

Just awful service. It worked for just over a month and then stopped.
I have had no recent response from support tickets except to close them when they were not completed. They helped me originally by sending a new cable and router but that has not solved the issue. I think it is the dish but now no help at all.
Wish I had never tried this - too good to be true and falls so far short of the customer service I would have expected. All companies have issues but the way this has been dealt with marks them at a 0/10

Utterly useless! It worked for one week. No response from support tickets except to close them when they were not completed. Trying to return additional accessories purchased within given period but no response! A very expensive trial to a useless service! Bought a £26 mobile Vodafone broadband that works on 4g - works perfectly - wish I’d gone for this in the beginning! Be careful folks!

Starlink Broadband been down for 4 days now and no response other than an automated email from customer services, and no other way that I know of to contact them except through their app.. Very poor service. I expect I will cancel the service if no response by the end of the week, leaving me with a useless £500 dish and router.

Absolutely awful, avoid at all costs.
Would not cancel my service taking payment still.
Raised five chats to cancel an close my account. Yet they fail to listen and they count remains open. It’s like there’s no humans actually reading the messages.

I ordered my Starlink in October 2022. It’s now February 2023 and it still hasn’t arrived. What’s more, I’ve been billed three times on top of the initial purchase of the equipment.

To top that off I can’t get a response from
The company. The APP is useless.

So I’m paying bills, have received no kit and it basically feels like theft.

I’ve never known such an inaccessible and unhelpful organisation. I’m afraid to cancel in case I don’t get my money back. I’m hoping it arrived because I desperately need better internet service for my business.

My third and possibly final review. I ordered the starlink arial mount which arrived a day or two after placing the order. Neat bit of kit and very good looking. Having moved the receiver to a new position at the side of the house we found we have the same equally excellent reception with great downloads of over 100mbs. We employed also the ethernet adapter. Bit expensive for what it was but worked perfectly and we now run our computers off the Ethernet cable. This is not to say the wifi reception was poor but we do have a larger house and without the extra booster boxes the signal does reduce the further away from the router you go. Should also mention that previously we have the wifi router upstairs. Moving it downstairs has meant the general signal around the house and upstairs is much better.
I have read a lot of criticism of the Starlink system but if you are in an area where you can receive a good clear signal then in my opinion it's worth having....yes it is more expensive but if your business relies on the internet then the cost can be offset against your tax bill.
I would definitely recommend starlink and to anyone living in Perthshire, Scotland, the signal strength seems to be very good......service is fast and the phone app extremely useful and well thought out and easy to use. Overall I think the designers and makers have really thought through the product and offered something that was previously unattainable...namely....easy fast internet connection.

I like Elon Musk and what he has achieved, but not startlink. I have one of those RF starlinks, which is the same as any other starlink. Anyway, like all the other stories on here, when we first purchased ours we didn't get any signal, so they replaced all the equipment. Still didn't work but thought I would try and use it when in Europe, and guess what, we traveled through 8 different countries and it was fantastic. Then we came back to the UK and it cuts out all the time through calls, videos, meetings. It is not reliable. The only reason I am keeping it is because of our campervan so we can work from it in Europe. Its a real shame its not reliable.