Very friendly and professional company. Easy to contact. Nice sized units to accommodate all needs. Quick to respond to any questions via email or phone. Would - and intend to, use again, and woul... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Great service with Tommy Gale. Clear explanation of process and what to do setting up the App and getting going. A bit of confusion on my part as didn't feel the need to insure what I intend to store... See more
Company replied
UK storage are a very approachable company who offer professional advice, making the finding of suitable storage stress free. Tommy Gale is a gem. No sales gimmick talk. Just honest and up front with... See more
Company replied
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I re... See more
Company replied
Company details
Written by the company
UK Storage Company offer self storage across the England with prices available online. 50% Off self storage for business, student & residential customers.
Contact info
East Quay 3, TA6 4DB, Bridgwater, United Kingdom
- ukstoragecompany.co.uk
4.4
Excellent
872 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Reply from UK Storage Company
Dear Em,
Thank you for finding our self storage simple and easy. We aim to make everything easily accessible from gaining access to your unit to managing your account on our UK Storage App.
If you need support our Customer Services team are available 7 days a week.
Thank you for storing with UK Storage Company.
Kindest regards,
The UK Storage Company team
Reply from UK Storage Company
Dear Patrick,
Thank you for your review and for your honest feedback.
We're delighted to hear that your experience was positive overall. We appreciate your comment about the setup process and understand that it can feel a little more challenging for some customers. We're continually looking for ways to make getting started as simple and straightforward as possible for everyone.
One of our key benefits is that our team is always on hand to help with the setup process, whether that's using the app, accessing your unit, or answering any questions along the way.
Thank you for choosing UK Storage Company, and we hope to continue providing you with a great storage experience. 📦🔒😊
Kindest regards,
The UK Storage Company Chard team
Takes a lot to impress me
Takes a lot to impress me, but I’m seriously impressed by the way this company operates. They have made this whole process exceptionally easy and painless, the unit is absolutely superb, and anybody I’ve spoken to has been exceptional, and really lovely. Thanks to Josh for your help this morning, really appreciate it.
August 31, 2026
Unprompted review
Reply from UK Storage Company
Dear Miss Noble,
Thank you for your fantastic review. Comments like this mean a great deal to the team, especially when you say it takes a lot to impress you!
We're delighted to hear that your experience was so smooth and that you found the process easy and hassle-free. Providing exceptional customer service and high-quality, secure storage units is something we pride ourselves on, so it's wonderful to know we delivered on that promise.
We'll be sure to pass your kind words on to Josh, who will be thrilled to hear he made such a positive impression. Thank you for choosing UK Storage Company Burton, and we look forward to continuing to support your storage needs. 🔒📦😊
Kindest regards,
The UK Storage Company team
Joshua was very helpful and guided me…
Joshua was very helpful and guided me through the process, used the facililty today and all went to plan.
Thank you
August 29, 2026
Unprompted review
Reply from UK Storage Company
Dear Nikki,
Thank you for your 5-star review! We're delighted to hear that Joshua was so helpful in guiding you through the process and that everything went smoothly when you used your unit.
One of the things our customers value most is our simple and convenient access, including our easy-to-use app, which allows you to manage your storage your unit account with ease. It's great to know your experience lived up to expectations.
We'll be sure to pass your kind comments on to Joshua. Thank you for choosing UK Storage Company. 🚛🔒📱
Kindest regards,
The UK Storage Company Yate team
Reply from UK Storage Company
Dear Lucas,
Thank you for our five star review.
We are delighted that the location was ideal for you and suited your requirements.
Thank you for storing with UK Storage Company.
If we can be of any further assistance, please do not hesitate to contact us.
Kindest regards,
The UK Storage Company Milton Keynes team
Excellent customer service from Liam
Excellent customer service from Liam, good price and convenient location.
August 4, 2026
Unprompted review
Reply from UK Storage Company
Dear Jon,
Thank you for your fantastic review. We're delighted to hear that Liam provided excellent customer service and that you found our storage solutions competitively priced and conveniently located.
At UK Storage Company, we pride ourselves on offering more than just storage space. From our friendly, knowledgeable team and flexible storage options to our secure facilities with 24/7 CCTV monitoring and easy-to-use customer app, we aim to make storing with us as simple and stress-free as possible.
We'll be sure to pass your kind comments on to Liam. Thank you for choosing UK Storage Company Bridgwater, and we look forward to continuing to support your storage needs.
Kindest regards,
The UK Storage Company Bridgwater team
Great customer service
I had a few problems negotiating the website and app. Liam was absolutely brilliant with the help and advice he gave me. He was so patient and went over and above my expectations in ensuring I had a successful outcome. I cannot praise him highly enough.
August 26, 2026
Unprompted review
Reply from UK Storage Company
Dear Mary,
Thank you for your wonderful feedback. We're delighted to hear that Liam provided such exceptional support and helped you successfully navigate both our website and the UK Storage app. We'll be sure to pass on your kind words to him.
Our app is designed to make self storage as convenient as possible, giving customers easy access to their account, secure site access (at participating locations), payment management, and important account information all in one place. We're pleased that, with Liam's patience and guidance, you were able to get the most from these features.
Thank you for choosing UK Storage Company. We truly appreciate your recommendation and look forward to continuing to provide you with excellent service.
Thank you for storing with us.
Kindest regards,
The UK Storage Company Witney team
I can't be more happy with UK Storage…
I can't be more happy with UK Storage and in particular Liam Reed. I had a problem with my removal company in Spain being over 5 weeks late but Liam put our minds to rest with he's understanding of our situation
August 24, 2026
Unprompted review
Reply from UK Storage Company
Dear Customer,
Thank you for your wonderful review!
We're delighted to hear that you had such a positive experience with UK Storage Company. We understand how stressful it can be when moving arrangements don't go to plan, especially when there are unexpected delays, so we're pleased that Liam was able to provide reassurance and support during a difficult time.
Providing flexible storage solutions alongside friendly, knowledgeable customer service is something we pride ourselves on, and it's fantastic to know Liam helped put your mind at ease while you waited for your belongings to arrive from Spain.
Thank you for placing your trust in us during your move. We'll be sure to pass your kind words on to Liam, who will be thrilled to receive the recognition. We wish you all the best in your new home and are here if you ever need storage again in the future. 😊
Kindest regards,
The UK Storage Company Swadlincote team
Absolutely fantastic!
Absolutely fantastic!! I currently have 2 units with them and can’t fault anything. Their app is brilliant and so is their customer support. Liam in customer service was a pleasure to deal with!! I really don’t know what I would have done without this company. They have literally saved me £1000’s by not having to use a removal company to pack and store all my household goods in between moves.
August 14, 2026
Unprompted review
Reply from UK Storage Company
Dear Dave,
Thank you so much for your fantastic review!
We're delighted to hear that having two units with us has been such a positive experience. It's great to know that our app and customer support team have made storing with us simple and stress-free, and we'll be sure to pass your kind comments on to Liam, who will be thrilled to hear he made such a positive impression.
Moving home can be one of life's most challenging and expensive experiences, so we're especially pleased that our flexible storage solutions helped save you thousands of pounds and provided the space you needed between moves. Making storage convenient, affordable and hassle-free is exactly what we strive for.
Thank you for choosing UK Storage Company and for taking the time to share your experience.
We truly appreciate your support and look forward to continuing to help with your storage needs in the future. 😊
Kindest regards,
The UK Storage Company Rugby team
Easy to book the unit
Easy to book the unit, a good price, immediate svailability. And the unit was clean dry and easily accessible
August 16, 2026
Reply from UK Storage Company
Dear Debbie,
Thank you for your fantastic review. We're delighted to hear that the booking process was easy, the pricing was competitive, and that you were able to take advantage of our immediate availability. It's also great to know that your storage unit was clean, dry, and easily accessible.
Providing a secure self storage facility with a simple booking process and flexible options for our customers is always our priority. We appreciate your feedback and thank you for choosing UK Storage.
Kind regards,
The UK Storage Company Chard Team
Very straightforward process to book…
Very straightforward process to book for storage.
August 18, 2026
Reply from UK Storage Company
Dear customer,
Thank you for your review! We're pleased to hear that you found the booking process straightforward and easy to complete.
At UK Storage Company, we pride ourselves on making self storage easy and hassle-free, with flexible contracts, secure facilities, and a friendly team ready to help every step of the way.
Thank you for choosing us, and we look forward to supporting your storage needs. 😊
Kind regards,
The UK Storage Company Burton-on-Trent
Poor Customer Service, Poor Value for Money, Poor Communications
Poor Customer Service, Lack of Support resolving issues, Poor Communications, Overcharged for a Lock? UK Storage Company offer Discounts to Rent a Storage Unit paid up for one month but unable to provide a refund once notice period given as already discounted rate applied, you end up paying for 2 weeks when Storage Unit not being used? Poor Value for Money? Already had a Lock Barrel purchased from previous Storage visit this was never refunded or deducted from invoice no Refund or Credit applied. Unfortunately, I will not recommend the UK Storage Company and I will not use the UK Storage Company again ☹️
July 15, 2026
Unprompted review
Reply from UK Storage Company
Dear Debbie,
Thank you for your feedback. We're sorry to hear that you were disappointed with your experience.
We would like to clarify that the promotional pricing period and associated terms are clearly set out within our Terms & Conditions, which are accessible at every stage of the customer journey, including on quotations, reservation forms and booking confirmations. We provide this information to ensure customers have full transparency regarding promotional rates, notice requirements and standard charges before committing to a booking.
Promotional discounts are offered in return for a minimum initial rental period and, as outlined in the Terms & Conditions, once the discounted rate has been applied and the storage agreement has commenced, the promotion cannot be retrospectively recalculated or refunded when notice is given. This is standard practice as the discounted rate has already been applied to the rental period.
Our customer support team is also trained to explain promotional offers, notice periods and payment arrangements when bookings are made over the phone, helping customers understand how the promotion works and what charges may apply during their stay. This approach is intended to ensure fair and consistent treatment for all customers while maintaining transparency around our pricing structure.
In relation to the lock charge, this is a one-off purchase made to help ensure the safety and security of customers' belongings whilst in storage. We do not charge an ongoing fee for the lock, and once purchased, it belongs to the customer and can be reused if they choose to store with us again in the future. The lock therefore remains of value beyond a single stay and forms an important part of the security measures we provide to protect customers' goods. If you purchased a lock from us previously, please contact our customer support team at your earliest convenience to confirm previous purchase!
We appreciate all feedback and continuously review our communication processes to ensure information is as clear and accessible as possible.
If you have further concerns, please contact admin@ukstoragecompany.co.uk.
Kind regards,
The UK Storage Company Swindon
Had to arrange an additional storage…
Had to arrange an additional storage container in a hurry. The service at UK Storage was excellent. Quick and easy process. Thank you
August 7, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for your kind review. We're delighted we could help when you needed additional storage at short notice and that the process was quick and straightforward.
At UK Storage Company, we pride ourselves on providing clean, secure, and easily accessible storage facilities, combined with friendly service that makes storing with us as stress-free as possible. Whether you need extra space for a few weeks or a longer-term solution, we're always here to help.
Thanks again for choosing UK Storage Company, and we appreciate your recommendation! 😊
Kindest regards,
The UK Storage Company Yeovil
Tommy was really helpful with the…
Tommy was really helpful with the process, he made it easy and less complicated
August 4, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for sharing your experience using UK Storage Company Leeds. We are delighted that you received positive customer support from Tommy and he was able to guide you through the booking process.
We aim to make self storage easy for customers, and delighted when customers feel this was achieved.
Thank you for storing with us.
All the best,
The UK Storage Company Leeds
Reply from UK Storage Company
Dear Mr Adekonyie,
Thank you so much for awarding UK Storage Company Liverpool five stars.
We are pleased the facilities meet your expectations.
If we are be any further assistance, please do let us know.
Thank you for storing with us.
Kind regards,
The UK Storage Company Liverpool
Sammy Bush made all the difference to…
Sammy Bush made all the difference to our experience. She clarified all the queries that we had and even offered to help us do the booking. She is a great listener and her cheerful personality and patience was the turning point in us deciding to go for UK Storage Company. Thank you Sammy!
July 29, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for your five star review.
We are delighted you received five star service from Sammy.
Thank you for storing with us.
The UK Storage Company team
I have an outstanding complaint…
I have an outstanding complaint originally sent two months ago and despite over 10 emails chasing it since I am yet to receive a response! It’s incredibly frustrating and poor customer service
Unit is poorly built internally and not secure. The wall on our unit was falling through so whoever was next door could access it!
Our locks were changed and still no idea why, the company didn’t even inform us so we travelled over 2 hours to reach our unit and couldn’t get it. Had to pay a locksmith to open it at our expense.
Update: I submitted my unit number as part of this review, so the reply on here stating they cannot locate my details is invalid. I’ve also miraculously received an email from ukstorage today which feels generic not resolving the issue. Complaint is still outstanding unfortunately.
June 1, 2026
Unprompted review
Reply from UK Storage Company
Dear customer,
Thank you for bringing this to our attention.
We're sorry to hear about your experience and understand your frustration, particularly given the concerns you've raised and the length of time you've been waiting for a response.
We take complaints regarding security and access to customer units very seriously. Unfortunately, we are unable to identify your account from your Trustpilot review alone.
If you could please contact us directly with your full name, unit number, or the reference details associated with your account, we will investigate this matter as a priority and review the history of your complaint.
We would welcome the opportunity to look into this properly and work towards a resolution.
Kindest regards,
UK Storage Company
Easy to book and move straight in.
Easy to book and move straight in.. it’s seamless and very handy with great prices.
July 13, 2026
Reply from UK Storage Company
Dear Mr Summerfield,
Apologies for the delayed response.
We are pleased you had a positive experience booking and moving into your self storage unit.
If you require anything further, please do not hesitate to contact the team.
Thank you for choosing us to store your belongings.
Kindest regards,
The UK Storage Company Plymouth North team.
Very simple procedure with a quick and…
Very simple procedure with a quick and effective customer support
July 6, 2026
Reply from UK Storage Company
Dear Rachel,
Thank you for your kind review! We're delighted to hear you found the procedure simple and that our customer support team was able to help quickly and effectively.
One of the things our customers value most is our flexible storage options with no long-term commitment, making it easy to get the space you need for exactly as long as you need it.
Thanks again for choosing us, and we look forward to helping you in the future! ⭐️
Thank you for storing with UK Storage.
Kindest regards,
The UK Storage Company team
Liam was very helpful as we're other…
Liam was very helpful as we're other members of staff,I would definitely recommend them and use them again
May 29, 2026
Unprompted review
Reply from UK Storage Company
Dear Charles,
Thank you for your lovely feedback! We're so pleased to hear that Liam and the rest of the team were able to help and provide a positive experience.
Your recommendation means a lot to us, and we're delighted that you would choose to use us again.
We look forward to helping you in the future! 😊
Kindest regards,
The UK Storage Company team
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