UKStudentHouses Reviews 122

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the helpfulness and professionalism of the staff, noting that many team members go above and beyond to assist with various issues. People often praise the excellent customer service, appreciating clear communication, prompt responses, and the ease of the overall process. Many consumers found the service efficient, with maintenance issues being resolved swiftly and questions answered patiently. However, some people were dissatisfied with the company's contact methods, reporting difficulties in reaching staff by phone or email. A few other people also felt that the service was appalling, citing issues with unresolved maintenance problems, lack of heating or hot water, and unreturned calls.

What people talk about most

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, highlighting individuals like... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the professional, responsive, and... See more

Customer service

People report ambiguous experiences with customer service. Many customers express significant frustration,... See more

Response time

Reviewers mention ambiguous feedback about response times. Many customers report significant delays, ignored... See more

Customer communications

Customers consistently express significant frustration with contact. Many reviewers report that the company... See more

Based on these reviews

Rated 3 out of 5 stars

In my opinion I would rate their services an 8/10, even though I only spent buy a few months, it has been an amazing experience. I also think that they need to put more efforts in the cleanliness of... See more

Company replied

Rated 5 out of 5 stars

I’ve had a really good experience with UK Student Houses this year. The flat was newly renovated when we moved in, so everything is modern and in great condition, which made such a difference. Th... See more

Company replied

Rated 5 out of 5 stars

I’ve been living in a UK Student Houses accommodation for the past 1 1/2 years now. My property agent is extremely helpful. We get regular cleaning done. Whenever we have maintenance issues, it gets s... See more

Company replied

Rated 5 out of 5 stars

Was a bit late to the party on booking housing but I couldn't have been happier with the help from Kieran. He devoted a lot of time to making sure we landed a place we were happy with and was an all r... See more

Company replied


Company details

  1. Student Housing Center

Written by the company

Whatever you're looking for, UK Student Houses has the ultimate solution! We're experts in the student housing sector, so we know exactly what you need for an unforgettable living experience. Our cosy student houses are waiting for you, all located in prime locations across the UK. Start your journey today.


Contact info

4.0

Great

TrustScore 4 out of 5

122 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Rebekah is always great to talk to

Rebekah is always great to talk to, very knowledgeable in her role and a genuinely nice and helpful person

May 9, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Aimee, thanks for sharing your experience with Rebekah! All the best, UK Student Houses

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Rated 5 out of 5 stars

Seamless

Customer service, stern but considerate. Prompt response.

May 8, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Dotun, it's great to hear of your experience! Thanks, UK Student Houses

Rated 4 out of 5 stars

Customer service was great

Customer service was great, I was listened to about my request and was done instantly. It was a good service received and prompt.

May 9, 2025
Unprompted review
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Reply from UKStudentHouses

We aim to provide a swift service Ridwan so great to hear this is what you experienced! All the best, UK Student Houses

Rated 5 out of 5 stars

Very easy to access information

Jesse was very forthcoming with information and was quick to respond to questions that I had about the process. Would highly recommend

May 9, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Paris, thanks for sharing your experience with Jesse! UK Student Houses

Rated 5 out of 5 stars

Patricia Linares

She is wonderful and solve all the issue quickly.

May 5, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Ujwal, great to hear Pat was able to help with your issue swiftly we think she is wonderful too! Thanks, UK Student Houses

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Rated 5 out of 5 stars

Rebekah

Very friendly and supportive. Very clear about explaining things.

May 2, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Jospehine, clear communication is essential to great customer service and is something Rebekah really strives to achieve! Thanks for sharing your experience, UK Student Houses

Rated 5 out of 5 stars

Quick and Professional

Spent 4 weeks trying to phone my landlord to know avail, so I sent an email instead and Jesse got back to me in a day! Kind and efficient!

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Thanks for sharing your experience William! All the best, UK Student Houses

Rated 5 out of 5 stars

The support given by Rebekah was highly…

The support given by Rebekah was highly appreciative , thanks to her ,my issue sorted quickly without causing much complications.

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Jilu, it's great to hear Bex was able to help you! Thanks, UK Student Houses

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Rated 5 out of 5 stars

Cheers to Patricia

Cheers to Patricia, she helped to resolve my urgent concern at odd hours.

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Ananya, the team do try and help whenever they possibly can! All the best, UK Student Houses

Rated 5 out of 5 stars

I recently rented a room through Uk…

I recently rented a room through Uk Student Houses, Rebekah who is my advisor regarding the property provided me really excellent service, she is very friendly and kind and I’m very satisfied with the overall experience. The process was straightforward, and the staff were helpful and responsive from the beginning. They provided clear information about the rental terms, and everything was handled professionally.

The room was exactly as described—clean, well-maintained, and located in a quiet, convenient area. Any minor issues I had were addressed promptly, and I always felt supported during my stay.

I appreciate the transparency and reliability of this company, and I would definitely recommend their services to anyone looking for a comfortable and hassle-free rental experience.

May 1, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Preeti, it is fantastic to hear of your experience with Rebekah! We hope you enjoy your stay with us. UK Student Houses

Rated 5 out of 5 stars

House View with Rebekah

I had Rebekah show me around the house. she was very lovely, very informative giving me a good understanding about the house and finances

April 28, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Ellie, it is great to hear of your experience with Bex! Thank you, UK Student Houses

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Rated 5 out of 5 stars

Jesse’s customer service is 10/10

Jesse has been fab! She was so helpful and informed me at every step of handling a tenancy takeover. She sorted everything for me and made a stressful situation feel easy. Her customer service is a 10/10!! Thank you so much Jesse.

April 28, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Ruby, having to move home can be an incredibly stressful time it's great to hear that Jesse eased this burden for you. Thanks, UK Student Houses

Rated 5 out of 5 stars

The helping and being nice with customers

I have got a problem due to not opening the main door and however it's weekend but the lady Mr Pat helped me to solve the problem and I really appreciate that

April 26, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Atif, really pleased to hear that Pat was able to help you out of hours with your lock issue. All the best, UK Student Houses

Rated 5 out of 5 stars

Jessie amazing customer service

Me and my friend received very helpful customer service from Jessie throughout a lengthy process with many obstacles preventing us from booking accommodation. Through this time Jessie was very professional and always went above and beyond to help us with any struggles we were having. Couldn’t recommend her enough!

April 25, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Dylan, Jessie is a superstar in our lettings team so really pleased to hear that she managed to help you overcome your obstacles! All the best, UK Student Houses

Rated 5 out of 5 stars

Rebecca

Grateful and respectful

April 24, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Hussam, thanks for the review! All the best, UK Student Houses

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Rated 5 out of 5 stars

I had a good viewing experience with…

I had a good viewing experience with Rebekah, first she was on time and showed me around the house with care.

April 24, 2025
Unprompted review
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Reply from UKStudentHouses

Chiomna, we always try to ensure our agents are there promptly and have plenty of time to spend with you. It's great to hear that Rebekah met these expectations. All the best, UK Student Houses

Rated 4 out of 5 stars

As a returning tenant

As a returning tenant, I really appreciated Rebekah clear and timely communication. She made the rebooking process straightforward and easy, which helped me make a quick, confident decision. It’s always reassuring dealing with someone who keeps things simple and transparent.

April 23, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Rebecca, firstly fantastic to hear that you are staying on with us! Secondly great to hear of your experience with Rebekah. Thanks so much, UK Student Houses

Rated 5 out of 5 stars

Very helpful

Very helpful ! Thank you very much

April 22, 2025
Unprompted review
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Reply from UKStudentHouses

Hi Alice, thanks so much for sharing your experience! UK Student Houses

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