UK Tents LTD  Reviews 204

It was such an amazing quality gazebo and outstanding service. Truly deserve a 5 star.

I have tried a couple of times to get in touch with you to return an unused item but get no reply. I made an honest mistake with the measurements and offered to cover the cost of the postage. I would really appreciate if you could you get in touch. If arranging the return for me is the issue then I will do it.

Order no. 32361

Update: Several efforts were made to get in contact with you. No one got back to me, their reply is a lie. Please check out the other low star reviews before you risk it.

I bought a 5m x 10m marquee for my Mums 80th Birthday party. We were worried about the winds that were reaching 40mph. We needn't have worried, it stayed up and has been 100% waterproof.
The instructions were easy to follow and the marquee took 3 adults to lift. It is decorated beautifully that it looked like a wedding marquee!
Would highly recommend. Thank you.

I recently bought a gazebo from UK Tents and it couldn’t have gone any smoother. Everyone there was really helpful and lovely . Would highly recommend!!!

Quick dispatch, friendly team and very good customer service. We would recommend UK TENTS 🇬🇧

I rarely write reviews! However, the marquee product and, just as important, the service, we have had from UK Tents, has been outstanding. So much so that even I, a Victor Meldrew-type cynic, would like to offer future customers my feedback and unqualified recommendation. In July 2024, on behalf of our local Village Hall charity, I purchased UK Tents' 8mx12m marquee (Professional PVC 1400 Marquee UKT-PVC00812PRO) product. The pre-sales assistance from Howard was extremely helpful, proactive and professional. The price was better than all the equivalent marquees I had researched, with a free storm kit and free delivery, which was on the day promised. It's a big beast! But the instructions were clear and logical and the components well-marked both in terms of the box labels and the individual parts. Our crew of volunteers had it up within two hours and it housed our mobile stage and refreshment seating with ample headroom and floor space. The design features an interesting use of wire cables criss-crossing the roof and wall sections, providing very effective added stability for minimal weight. Almost a year later, when I needed some additional elements, I contacted Abby, their customer service manager who was extremely helpful and responsive in sorting my requirement with an impressive attention to detail. Great product. Great customer service. Five star rating on all counts from me.

I needed to get spare parts for a marquee and UKTents were so helpful. I was able to order the spare parts easily and the customer service was great! Thank you.

I contacted uktents by telephone to request spare parts for a tent purchased from them several years back. The number was easy to find on their website. They answered the phone call very promptly and pointed me to their website where I was able to fill in a form. Abby emailed me back straight away and guided me through the process and the poles were ordered and delivered very efficiently. Five star service!!

Dan, Gary and the whole team are truly exceptional. Don’t mess about with any one else. These guys are without question a class apart, they do what they say they will do on time and with craftsman like quality… and all in the UK. No one comes close, so stop looking about and call Dan.

5 Stars - Finally found a product that is durable and can withstand all conditions.

Great service and I have finally found a tent which I can use week in week out for my business. Have recommended him to the business who pitches next to me and they have purchased and loving the build of the tents.
Already considering my next purchase as I expand my business.

Great service and an even better product!

Swift delivery. The quality of the marquee was great. We will no doubt make great use of it throughout the summer and beyond

Needed a very large tent for wedding event, service was fantastic from Daniel who I would strongly recommend.

Absolute appalling customer service. I ordered a classic 3 x 3 gazebo with walls. The walls velco into the metal frame. When it was all put together the walls would not stay velcroed shut because of the wind. What's the point of buying walls if they just blow off. I complained to them and i was told i wasn't using it for the purpose it was intended for. I used it as shelter at a small event to provde shelter from rain etc. Apparently that's not what they are designed for and I've used it for the wrong purpose, so they couldn't help with my complaint. I mean what else would you use a gazebo for??

UPDATE Was also told by member of staff i spoke to today that it would be fine for a garden if it was up for 1 hour not 4 as you've put in reply. I didn't know that the sides would not remain attached in the wind (not bad weather as you've said) it was a typical Scottish breeze and the velcro just undone all the time and sides just flabbed about and i have video footage of this. I used it for 4 hours in a back garden of a hotel for a small event. Im sorry but i can't see the difference between that and a bbq in my own spacious garden. What a lot of nonsense that was. What a dreadful response from company that are clearly not interested in customer satisfaction. Also i paid over £200 for supposed low grade gazebo as you call it which is way more than the normal garden gazebo price.

Good service

The tent is really well made and easy to put together. I bought the storm anchoring system as an afterthought and we had issues locating it when it was delivered in our absence. It was our error in the end but throughout the back and forth with UK Tents and the delivery company, we had nothing but helpful and polite customer services, it was very appreciated.

I left our marquee out in stormy and windy weather - it ended up upside down at the bottom of the garden 24 hours before my daughter's party.

UK Tents were brilliant, I sent them the part numbers for the 7 poles that were bent or broken and they put them on an overnight courier. It's great to deal with people based in the UK who understand customer service. Most importantly, they answer the phone when you need them.

I will be checking the weather forecast more closely before putting it up in future.

Good communication to identify parts needed.

Great Customer Service -

The 12 by 6 marquee we purchased has been a great addition to our site.

When unfortunately our marquee got vandalised we were able to order just the panel required from their customer services department. Its handy to be able to order spare parts if needed otherwise we would have ended up looking to replace the whole marquee which would be a big job which would also be very wasteful when only one panel needed replacing.

Excellent customer service from UK Tents. We needed spares for an urgent repair and these guys were all over it the same day. Couldn’t ask for more.