UK Visa Portal Reviews 1,297

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Looking at 1,044 reviews, most reviewers were somewhat happy with their experience overall. Many customers found the website easy to use, appreciating the straightforward navigation and intuitive process for completing forms and applications. The service is often described as efficient, with many receiving quick approvals and prompt responses from support staff, which helped streamline the application process. People also valued the helpful guidance provided, especially when dealing with photo requirements, making the overall experience less daunting. However, a significant number of customers expressed dissatisfaction with the pricing, finding the service to be extremely expensive compared to official government channels. Some reviewers also encountered issues with the website, particularly with photo uploads being rejected multiple times or the site not being easily navigable for all users, leading to extra time and frustration. There were also concerns about the website's appearance, which some felt was misleadingly similar to official government portals, and that the service fee was not clearly disclosed upfront.

What people talk about most

Website

Consumers find the website to be ambiguous, with many reviewers reporting it is easy to use and navigate, and... See more

Price

Customers had negative experiences with price, consistently reporting that the service is extremely... See more

User experience

Users describe positive interactions with user experience, finding the portal easy to use and the application... See more

Service

Reviewers mention ambiguous feedback about service, with many expressing satisfaction with the speed and... See more

Response time

People report positive experiences with response times, with many reviewers highlighting the very responsive... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The site didn't accept my fullface photo the 2 times I tried entering it. I figured the application wasn't approved and I'd need another photo. Instead, a few minutes later I was notified the applicat... See more

Company replied

Rated 3 out of 5 stars

I was confused why I needed to put an extra picture of myself (and each of my family members) besides my passport photo. I wasn't aware I'd submitted my application because I had not yet done that. I... See more

Company replied

Rated 3 out of 5 stars

Easy start, excellent follow up of the operators but expensive cost. To be improved, the upload of the personal pictures should prompt to open the phone's camera.

Company replied

Rated 4 out of 5 stars

Our team has been on UK Visa Portal for a bit now. the process of applying for my UK ETA was mostly straightforward. I found that being able to reach out pretty quick via email worked for answer quest... See more

Company replied


Company details

  1. Visa and Passport Office

Written by the company

At UK Visa Portal, we exist for one purpose: to make entering the United Kingdom simpler, faster, and stress-free for travellers worldwide. We are a specialist team devoted exclusively to UK Electronic Travel Authorisations (ETAs) and wider UK immigration permissions. While others offer generic global services, we focus solely on the United Kingdom—mastering every detail of Britain’s evolving entry requirements so you don’t have to. Our secure, intuitive platform and expert guidance transform what is often a daunting process into a clear, confident experience. From your very first click to final approval, we ensure every application is accurate, complete, and submitted without unnecessary delays or confusion. Backed by in-depth knowledge of the British immigration system and supported by our multilingual customer care team, we help thousands of visitors, families, business travellers, and students each year secure their permission to travel with ease and certainty. At UK Visa Portal, we don’t just process applications—we remove the worry, so you can focus on what truly matters: your journey to the United Kingdom.


Contact info

3.6

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The portal was very simple to…

The portal was very simple to understand and use. The application was processed very quickly and exceeded my experiences in the past

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Marianavaleria,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

Good service, minor setbacks

We picked up UK Visa Portal when we needed something better. had a couple of issues wiht photo formats which confused me at first. And I didn't figure it out until reaching out for help. Applying for the UK ETA was pretty straightforward. Then customer support responded pretty quick and got me back on track. Overall, smooth sailing after that! Still finding new things about it.

April 30, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Anya,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

The site was easy to navigate but one suggestion

The site was easy to navigate. The only suggestion I have is to provide a list up-front as to what will be needed. For example, it would have been smoother if I had already taken a picture of myself and my husband, as well as pictures of our passports.

May 24, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Sue,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy to manoeuvre through

Easy to manoeuvre through. Very intuitive,

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Leona,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Simple and easy

May 22, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Eugene,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

The service was great

The service was great. Very prompt email responses and answers to questions!

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi KM,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Easy to fill out the necessary…

Easy to fill out the necessary information and upload documents

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Jean,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Application

The application
It was simple straight to fill out . Nothing complicated

May 26, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Archana,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Fast easy to navigate

Fast easy to navigate

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Dominico,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 4 out of 5 stars

Good way to do things

It was easy and fast! Expensive though :(

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Miriam,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Clear quick and easy to work with

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Maureen,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Quick process

May 24, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Bankim,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Very seamless way to obtain my UK Visa

Very seamless way to obtain my UK Visa. Highly recommended.

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Zane,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Was very easy to use & register my…

Was very easy to use & register my husband and I

May 24, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi KAREN,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Straightforward but a bit clunk

Tried UK Visa Portal around 6 months back. the application was mostly straightforward. Reaching out to support worked well, they guided me right away when things weren't going through. I had some back and forth with photo uploads due to size issues which wasted time. Just annoying it wasn't easier straight off the bat! We compared a few options before settling on this.

May 2, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Leo,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

It was simple & clearly explained.

May 24, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Alicia,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

Fast service

Fast service. Cheapest fee is around 60 euros for procesing + the government fee.

May 25, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Silvia,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 1 out of 5 stars

The biggest scam ever

The biggest scam ever! Paid 114 UK pounds for something that only costs 20 pounds through Gov Uk. And I didn't even receive the ETA or any correspondence from them! Stay well away from them, at least I will be extra vigilant in the future

May 11, 2026
Unprompted review
Rated 5 out of 5 stars

Easy and fast

May 19, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Arcadia,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

Rated 5 out of 5 stars

I was called to correct certain things

I was called to correct certain things, and they would not give up until all was complete!

May 24, 2026
Unprompted review
UK Visa Portal logo

Reply from UK Visa Portal

Hi Janie,

Thank you so much for your wonderful feedback! We truly appreciate you taking the time to share your experience with us.

We’re delighted to hear that you had a positive experience with UK Visa Portal—it means a lot to our team. Your support motivates us to continue providing the best possible service to all our customers.

If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We’d be more than happy to help.

Thanks again for your kind words and for choosing UK Visa Portal!

Warm regards,
UK Visa Portal Support Team

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