Ula Equipment Reviews 

I purchased a ULA Circuit in Ultra fabric in 2023, and it has fewer than 500 trail miles on it. I understand products evolve over time, and I appreciate that newer Ultra X fabrics were designed with improvements intended to reduce delamination. My disappointment isn't that newer materials exist—it's that when my relatively low-mileage pack experienced delamination that was isolated to the extension collar while the rest of the pack remained in excellent condition, ULA classified it as normal wear and declined warranty coverage. Whether others agree with that decision is up to them, but it significantly changed my confidence in the company's warranty and customer service. As a result, when it's time to replace this pack, I'll be looking at other manufacturers instead of purchasing another ULA.

After months of research...watching YouTube videos, surfing forums reading reviews ect i thought i found a company that had awesome customer service..... was i ever wrong! Its difficult to find a ultralight backpack for a 24'+/- torso and ULA are the only company that i could find that provided this. On April 25th 2025 I purchased a x-pac circuit (x-50) that was on sale for $150.00USD, GREAT deal. I selected the most expensive shipping option ULA offered for my online purchase USPS Priority Mail Express International $88USD which has a 3-5 day average delivery. After several emails to ULA (20-30)+/- I still to this day 5/20/2025 havent recieved my purchase or recieved an expected delivery date. ULA most of the time replied slowly with at times nearly 2 business days to recieve a response. Over the past few weeks, ULA customer service told me on 2 occasions i would recieve my purchase within approximately 24 hours. No ETA has ever been displayed with my tracking number so i dont know how they came to that conclusion. Ive called USPS customer service (4) four times ,GLOBALPOST customer service (4) times and between all three parties never recieved a clear, honest answer. A few days ago, ULA, on my behalf created a shipping claim with "route" shipping insurance which cost me $11 at time of purchase. Initially route told me I would be required to wait until 5/30/2025 until a refund would be provided. I informed both parties this is unacceptable. I provided "route" with screenshot of my conversation with GLOBALPOST support that showed an additional domestic tracking number attatched to my shipment and marked as "DELIVERED" to an undisclosed address in LA ,California. A refund was issued within 12 hours. Had I not provided this id still be waiting on a refund. USPS has no idea why an additional tracking number was attatched to my package but they told me this is all due to the way ULA arranged shipment through their system. At no point during this whole fiasco did the owner Peter Longobardi make an effort to pick up the phone and offer me an apology or solution. He did send me an email on 5/14 telling me he is unsure why I am being irritated with ULA and accusing them of being dishonest. He proceeded to tell me that USPS recieved my package on 4/30 when in fact they did not recieve it until 5/17 according to the tracking link provided by ULA which is the USPS site. GLOBALPOST had my package the entire time and it travelled to 7 area codes. He told me that he understood my frustration with delayed shipping but didnt understand the hostitlty and accusatory remarks directed at ULA. I was getting fed up with the lies and inaccurate updates given by ULA multiple times. I figured as a fellow business owner maybe he would pick up the phone and give me a sincere apology and offer me a fair solution and maybe a discount on a future purchase for my troubles. That never happened, apparently you need to wear a skirt to get a call from Peter. I attempted to order another backpack, a ultra circuit but nothing was available in my size and the wait would have been too long. I asked ULA customer service if they could ask Peter if he would give me a little break on the price of my second purchase after this gong show I had been through. He declined. I hope my purchase eventually shows up. It travelled from Logan, Utah through 7 area codes to LA, then to Miami, then as of today 5/20 it's in Toronto and hopefully on its way to Vancouver soon and before the Canada Post mail strike which begins 5/23. Quite the journey and still no delivery date provided. Fingers crossed my package is in good condition upon delivery.

DELIVERED 5/22/2025 @11AM after 23-24 days in transit.

Product looks GREAT, as expected. The box was pretty banged up and damp. I'm glad it arrived before the postal strike which begins in 13 hours. Even though the entire process was a headache, id still order ULA products in the future.

Absolutely fantastic experience with ula.

I had some questions which were answered very quick and polite. After ordering there was a problem in shipping (dhl didn’t find my address in Germany, nothing ULA could have done.)

After contacting Ula support, a quick and easy solution was offered to me. This time, the bag arrived at my doorstep within a few days. Not gonna write much about the product I ordered (Dragonfly ultra 36) since the quality is top notch and I have been happy with the 30l version for a long time.

Thank you very much Peter, Robert and everyone else at Ula that handled my purchase so great, I’ll definitely buy again, can only recommend the quality, service, company.

10/10

Excellent customer service.
During my 2021 PCT thru-hike I had a problem with my ULA Circuit pack. Two of the buckles wore out/broke simultaneoulsy, almost to the day. I had no choice other than to rig it together with a couple carabiners until I could get internet service and contact ULA. Luckily, I was able to get an email out & Peter responded quickly. THANK YOU!

He dropped a couple new buckles in the mail immediately to a location ahead of me on the trail, where I was able to pick them up & fix my pack so I could continue on to Canada.
This right here is the difference between purchasing a pack from a cheap unknown brand (aka the likes of Amazon or even some of the trendy expensive brands) or buying from a solid company that understands their audience & backs up their product.

I own packs from *many* different companies--some very, very expensive & ultralight. That said, when I do my next thru-hike, I'll be taking my Circuit pack. I trust ULA to have my back. ;)

This company has the worst customer service of any company is this field. The owner Peter longobardi could care less about the customers, the quality of the product, or the service. I've heard this company was top tier but I'm afraid that once this guy became one of the co owners the company went down hill in a hurry. You'll find the phone doesn't get answered nor do your emails and if there is a problem it will takes months to get anywhere if this guy even bothers to contact you at all. Do not buy from this company!!!

I stumbled across ULA because I was having a very hard time finding an ultralight pack that would fit my freakishly long torso length. I first bought the Ohm2. Shipping was very reasonable and it showed up less than 2 days after ordering. I used it several times last summer. Two of the trips were multi-day long hikes. The pack fits like a dream! It is the most comfortable pack I've ever owned. This thing is sturdy and under 2 pounds! Unreal. I'm now planning on taking my scout troop on a 5 day 50 mile hike this summer. I was worried that the Ohm2 wouldn't be quite big enough so I bought the larger Catalyst last week. Again, it arrived a day and a half after ordering. I packed it to the maximum 40 pounds and did a short overnight trip to test it out. It fits just like the Ohm2, perfect. I love these packs! I'm glad my difficult torso length drove me to this company.