Saira Saira. That’s best product I am using it with eating everything I like. No excercise I did but energetic after use as i loose more then a stone my diabetic and high blood pressure medication an... See more
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Quality and price excellent. Customer service non existent. Delivery supposed to be within 7 days, no delivery after 2 weeks, e-mailed but got auto response about covid. Tried to phone but just rang o... See more
So glad to have access to a company that can supply and deliver my favourite wine. Yes I had to wait about three weeks from date of purchase due to covid restrictions and reduced staffing levels but w... See more
Appalling service. I ordered a bottle of Hennessy VS Cognac at the start of January and still haven't received it (17th Feb when writing this). I have phoned (no-one answers) and emailed (automated re... See more
Company details
Written by the company
We started our journey as a luxury event bar service, proudly working with some of London’s most prestigious venues. Alongside our events service, we’re now establishing Ultimate Drinks as a leading online retailer of fine Wine, premium Spirits and luxury Champagne. Delivering next day nationwide, we bring your favourite drinks direct to your door. Whilst our carefully curated product range features brands you already know and love, we’re passionate about sourcing, and helping you to discover new and exciting products that become your future favourites. Working directly with the best independent and craft brands out there, we focus on educating our customers about the story behind their drink, and recommend the best ways to enjoy your purchase. From your first click, our goal is to provide you with the Ultimate shopping experience. So whether you’re looking for a special gift or have questions about a new drink you’d like to try, please do not hesitate to get in touch with our team, who will will be more than happy to help you make the right choice.
Contact info
71-75 Shelton Street, WC2H 9JQ, London, United Kingdom
- 0203 972 0072
- info@ultimatedrinks.com
- ultimatedrinks.com
Do not use this company as they took my…
Do not use this company as they took my order (approx £145) never responded and because they somehow channel their payments via a third party they invalidate a section 75 claim
September 4, 2021
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Absolutely no customer service
Absolutely no customer service, just a holding email to say they are short staffed. I placed a £145 order with them on 12th August and it’s still not arrived on 3rd September and no confirmation that it’s even been dispatched yet.
September 3, 2021
Avoid - Poor delivery estimates / no customer service
Competitive prices but if you want something within in a normal delivery timeframe - especially paying for express delivery then avoid.
Took 10 days for delivery and they failed to respond via phone or email to follow up regarding my order.
Will not be using this company again, would rather pay a little more for better service.
September 3, 2021
Unprompted review
Great prices and quick delivery
Really impressed with the service! My delivery came packaged really securely and ahead of when I was expecting it! Great prices too. Would definitely shop here again!
September 3, 2021
Shop elsewhere
Read the latest poor reviews and you will notice the common thread - 0 response from the company - no sign of any delivery, nor when the order may be shipped or anything else that constitutes normal customer service.
Do yourself a favour - shop elsewhere.....or not
September 2, 2021
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Order not arrived
Placed a £145 order on 17th August. Paid for express delivery, here we are 31st August and my order has not even been dispatched. I've sent two emails and not had a reply to either. If the company is struggling with short staff they should stop taking orders. Will not use again.
Edit- order shipped day after posting this review. Bit of a coincidence! Had already ordered products from another store but glad to have not lost money.
August 31, 2021
Perfect Service
The goods were delivered on time by Royal.Mail. i recommend the company and will use them again, perfect service
August 31, 2021
Received just what I ordered
Received just what I ordered, but delivery was some 2 weeks
August 31, 2021
Utterly shambolic
Utterly shambolic. I ordered a gift on the 25th August with Express Delivery. No gift and when I try to track the order via the 'Shop' app, there is no tracking info.
I've emailed and phoned the company with no response. Do not go near this company.
August 30, 2021
Unprompted review
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I emailed twice immediately upon…
I emailed twice immediately upon Purchase and still 1 week on I haven’t had a response and I needed a response before the item was shipped. Incredibly poor service, do not use!
August 29, 2021
Absolute shambles
Absolute shambles. Ordered 2weeks and nothing, no info and no product.
The worst company I've ever had the utter misfortune of using
August 29, 2021
Unprompted review
Can't even get the basics right!
Basic fundamentals of customer experience - keep your promises and aim to exceed customer expectations at every step. And yet, even the basics - deliver my order - don't seem to exist. After 2 weeks I'm still waiting. It seems impossible to contact anyone by phone or email - its like everyone at Ultimate has gone into hiding. My recommendation to others ... stick with who and what you know - even if there is a price differential!
August 27, 2021
Unprompted review
DO NOT ORDER!!
DO NOT ORDER!!! I wish I’d read the reviews on here first! As with others I am waiting for an order I paid extra for ‘express’ delivery- what a joke!!! No reply from my email, when you call the answer machine says it’s full!!! Probably with people complaining! AVOID, AVOID, AVOID!
Update, still waiting for my order and still no communication with from this company. My order was on August 17th!
August 27, 2021
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Late delivery and zero communication
Late delivery and zero communication. I paid for express delivery and phoned/emailed several times before giving up. I had to buy the bottle elsewhere.
August 26, 2021
Paid for express delivery
Paid for express delivery. Had to chase after a week with no correspondence / update being received.
August 25, 2021
Ordered champagne for a special…
Ordered champagne for a special occasion which has not arrived. I have tried to call numerous times and sent 3 emails but no answer. I have now contacted my credit card company to get my money back. I would not recommend a company who do not answer emails or phone calls
August 25, 2021
Unprompted review
Order not delivered, business is not responding
Ordered some champagne from Ultimate Drinks, it hasn't been delivered at all, and after numerous calls and emails - no response from the business whatsoever. Will be taking the issue further. Definitely do not recommend this company.
August 24, 2021
Unprompted review
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Package arrived a day earlier than…
Package arrived a day earlier than initially indicated which is fantastic, great price, great service.
August 24, 2021
Perfect
Perfect, fast delivery and very well packaged, I will be ordering from here in future
August 24, 2021
Sadly we chose a Whiskey as shown online as a gift.
Sadly we chose a Whiskey in a presentation box as shown online as a gift but when the parcel arrived the bottle was not in a box.
August 23, 2021
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