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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and excellent value, often highlighting the competitive pricing. Many people appreciate the professionalism and dedication of the staff, noting their politeness and helpfulness. The customer service is frequently described as top-notch, with fast response times and efficient problem resolution, making interactions pleasant and productive. However, some customers were dissatisfied with the service after maintenance periods, reporting that they had to take additional steps to get their services working again. A few other people also felt that the inability to transfer servers to different regions was an inconvenient and costly limitation.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the competitive pricing, quick... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient support.... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their responsiveness, helpfulness,... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability and value for money.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star service provider and customer service without any hidden bs like some service providers have and reliable performance from paid service. This has been the best EU provider so far for the price... See more

Rated 5 out of 5 stars

I’ve been with this guys for more than 4 years. I am amazed and proud to be their customer. There weren’t many occasions that I needed support from them but when I asked, it didn’t passed 15 minutes... See more

Rated 5 out of 5 stars

I'll try to be as professional as possible here: These guys kick A$$. So responsive, so helpful, and setup to make upgrades/downgrades and migrations/transfers as painless as possible. I recently down... See more

Rated 5 out of 5 stars

Love their support system. I sent a message about an issue I was having and they responded in minutes (probably was less than that but I wasn't paying attention). If I need help, they are always... See more


4.8

Excellent

TrustScore 5 out of 5

996 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. I asked for support after losing connection within an app. Got support in the next hour with my problem resolved. Great experience

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Simple change of email address

What should have been a simple change of email addy turned into a headache and unearthed other issues but dedicated staff sorted it in a timley manner without disruption to the service. Thankyou

March 11, 2025
Unprompted review
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Rated 5 out of 5 stars

Unbelievable customer service

Unbelievable customer service, blows any other company totally out of the water. Always super responsive and willing to help. If you're happy to get your hands dirty they have a list of comprehensive guides and tutorials to help you along your way, but don't be afraid to reach out if you need any assistance.

Pricing is very competitive in comparison and the service itself is solid. If you're looking for trustworthy apps hosting with VIP customer service, look no further. I'll be a customer for many years to come.

March 4, 2025
Unprompted review
Rated 5 out of 5 stars

Great service, unmatched support, ++++

Switched to Ultra from HBD and have been with them for 2+ years now. I am very happy with the packages on offer, and started with the cheapest and am now on one of the tank storage plans. I really love the service - support is prompt (tickets are answered within the hour, day or night), staff are incredibly helpful and the service runs seamlessly. I won't be going anywhere else, and when any of my friends ask for recommendations, Ultra is always first port of call.

February 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good price and great service

Very good price for their offerings. The systems are very stable and performant.
I would also like to praise their great and prompt customer service. Replied within the hour on a Saturday and solved the issue directly w/out going through the usual “have you tried restarting it” spiel.

February 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Been using Ultra Seedbox for many years.
Excellent service, issues are very rare and if there is on it is sorted very quickly by friendly staff.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Top notch service; perfect for new folks

ultracc was my first introduction to seedbox hosting services. Their docs were very descriptive and helped me get things running in no time.

Fast forward ~2 years, I have faced no issues and no downtime. The first time and the only time as of now when I opened a support ticket was to inquire about their other services.

February 15, 2025
Unprompted review
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Rated 5 out of 5 stars

Great service

Been using them for years and never had a bad experience. Great service, great value and very reactive support.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Ultra has been great!

It has been hard to find a reliable seedbox provider, and I have been really happy with Ultra. They have treated me better and been more reliable than anyone else I tried. Any time I need help they are responsive and clear with their replies.

February 7, 2025
Unprompted review

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