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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its reliability and excellent value, often highlighting the competitive pricing. Many people appreciate the professionalism and dedication of the staff, noting their politeness and helpfulness. The customer service is frequently described as top-notch, with fast response times and efficient problem resolution, making interactions pleasant and productive. However, some customers were dissatisfied with the service after maintenance periods, reporting that they had to take additional steps to get their services working again. A few other people also felt that the inability to transfer servers to different regions was an inconvenient and costly limitation.

What people talk about most

Service

Customers had positive experiences with service. Many reviewers praise the competitive pricing, quick... See more

Customer service

Consumers consistently report positive experiences with customer service. Many reviewers highlight the... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the quick and efficient support.... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their responsiveness, helpfulness,... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability and value for money.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

5 star service provider and customer service without any hidden bs like some service providers have and reliable performance from paid service. This has been the best EU provider so far for the price... See more

Rated 5 out of 5 stars

I’ve been with this guys for more than 4 years. I am amazed and proud to be their customer. There weren’t many occasions that I needed support from them but when I asked, it didn’t passed 15 minutes... See more

Rated 5 out of 5 stars

I'll try to be as professional as possible here: These guys kick A$$. So responsive, so helpful, and setup to make upgrades/downgrades and migrations/transfers as painless as possible. I recently down... See more

Rated 5 out of 5 stars

Love their support system. I sent a message about an issue I was having and they responded in minutes (probably was less than that but I wasn't paying attention). If I need help, they are always... See more


4.8

Excellent

TrustScore 5 out of 5

996 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

efficient

it's a real pleasure to use their service. they always reply quickly and are very patient with customers like me, who are not very efficient with computers
thank you to their team.

May 19, 2025
Unprompted review
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Rated 5 out of 5 stars

Needed to change email and support completed my request in under six hours

Recently, I had to change my email address associated with my account. In order to this, I had to contact their support. Normally something I despise, but they proved to make it a complete non-issue.

Their support completed in less than six hours, responding almost immediately to my every query, and were very friendly.

Their prices are also very competitive, and the ability to pay in way that best suits you is something I wish more companies would go for. The only thing I wish they offered is a pay-as-you-go plan.

May 16, 2025
Unprompted review
Rated 5 out of 5 stars

Ultra has never let me down.

Ultra has never let me down.

I have some kind of technical issue above my head? Support handles it within hours, no matter its difficulty.

I'm trying to do something dumb that I don't have the skill level to handle? Support handles it without complaint, while walking me through the steps they're doing, keeping me in the loop with updates the entire time.

It's cheap for what it offers, and really delivers in every place you'd want it to.

I will NEVER use another provider for the niche they're covering. Ever.

May 11, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID AT ALL COSTS

AVOID AT ALL COSTS

the landing page looks nice but if you try to actually use the service you'll be subjected to harassment, privacy violations, and fear that they will log into your slot at any moment. Don't listen to their AI bots who flood subreddits. They oversell servers and track everything you do.

May 11, 2025
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Rated 5 out of 5 stars

Best guys working

Best guys working, fastest support ever, they even reply, for my understanding, to my dumb questions, everytime they help in the 30min time, best wished to all your team and thanks for the service

April 29, 2025
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Rated 5 out of 5 stars

10 Years+ Going Strong

I've been with Ultra for about 11 years, and it's been an excellent experience at all times. If ever there are issues, they are VERY quick to respond to my tickets and solve the issue.

April 14, 2025
Unprompted review
Rated 5 out of 5 stars

Fast support and friendly!

Because of Paypal I was double-charged for my service. (I forgot to remove my subscription through them.) I contacted Ultra, let them know they gave me instructions first to remove the auto subscribe from paypal then option on getting a refund/credit, I decided to take the credit to my account in order to have it there for next year.

Support was quick to answer and when I say quick less then 10 minutes each time I wrote to them. Been with them since 2018, and have only had to contact them one other time for a different issue. And that was also handled quickly. And just like last time, they were friendly and addressed my issues promptly and to my satisfaction.

April 11, 2025
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Rated 5 out of 5 stars

Amazing customer support

Amazing customer support that really helps you.
I requested a migration and Ultra's support helped me with everything, they even adjusted all the underlaying application URL references. I basically didn't have to do anything anymore after the migration was done.

Communication during the review was solid and expectations were set correctly.

This isn't also the first time that Ultra's Support helped me perfectly. I can highly recommend Ultra to anybody else.

April 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Je suis client depuis 2018 ils m'ont…

Je suis client depuis 2018, ils m'ont aidé à installer la seedbox, et j'en suis très satisfait.
C'est très rare quand il y a un problème.
Et quand il y en à un ils sont très réactifs et vous aident très rapidement.
Vous avez une seedbox de qualité et pas chère je la recommande.
I've been a customer since 2018, they helped me install the seedbox, and I'm very happy with it.
It's very rare when there's a problem.
And when there is one they are very responsive and help you very quickly.
You've got a quality seedbox at a low price, and I recommend it.

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Cant ask for a better seed-box provider

Have been with UltraCC for over a year now and have nothing but good things to say. The service itself is great, and as my first seed-box was great with documentation to get me going. Anytime I have needed support they have been better than I could hope in both how fast they get back to you, and just overall support quality. Cant recommend them enough!

March 20, 2025
Unprompted review

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