Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I... See more
Company replied
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husba... See more
The great thing is thing is that I get very good phone service for a low payment. I pay for 6 months, in advance. It was hard to find a way to contact customer service and the "support" link on the... See more
Company details
Written by the company
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $10 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contact info
United States
- 1-888-777-0446
- ultramobile.com
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3.9
Great
3K reviews
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I am in Africa and enjoying newly…
I am in Africa and enjoying newly introduced 15- day $10 roaming facility.
September 4, 2026
Reply from Ultra Mobile
We're so glad to hear you're enjoying our new roaming facility during your travels in Africa!
Excellent service!
August 26, 2026
Easy for renewal and nice option to…
Easy for renewal and nice option to delete payment details after using it.
September 3, 2026
Reply from Ultra Mobile
We're glad to hear that you found the renewal process easy and appreciate the payment options.
It’s a rip off
It’s a rip off. The unlimited is not accurate and poor customer service. They also don’t have network in a lot of areas.
August 15, 2026
Unprompted review
Reply from Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Unscrupulous company
Well, at first before purchasing I was truly impressed. However, after purchasing things started going downhill. Before purchasing I specifically asked their agent if I were to first purchase the $20 per month plan just to test out the service and then switch to the annual plan which is $10 per month, they said of course.
After purchasing the plan and somewhat liking the service I decided to purchase the annual $10 per month plan. It turned out that the $10 per month plan no longer existed, and this occurred in less than a week, the plan is now $13 per month. So instead of paying $120 at $10 per month the plan jumped to over $165 with taxes.
But it doesn't stop there. They removed the previous $20 per month plan which has been changed to $30 per month unless you pay 12 month in advance.
When I asked for my refund of my $165, the agent told me that I would need approval from some department to get the refund.
I made it clear to the agent about transparency, their deception practice and that I was not waiting for their departmental approval, I had planned on contacting my credit card company and reporting the incident to Trustpilot. That is how I was able to get a refund without their department approval.
Afterall, they didn't need departmental approval to removing the money from my credit card. So, why after taking the money under unscrupulous circumstances I needed to wait for their departmental approval.
Not a good company, if I could give them zero stars I would.
September 2, 2026
Unprompted review
Reply from Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
It's a good service no problem no…
It's a good service no problem no hidden changes I like it
August 25, 2026
Reply from Ultra Mobile
We are so happy to hear that you appreciate our service and transparent pricing. Thank you for your kind words!
Everything sounds good.
August 25, 2026
I have been with ultra mobile for over…
I have been with ultra mobile for over 10 years and there is no other mobile provider that comes close to their pricing, and plans.
August 19, 2026
Reply from Ultra Mobile
We are so happy to hear about your decade-long satisfaction with our pricing and plans! Thank you for your loyalty and kind words.
I had to change to billing address to…
I had to change to billing address to my recreational property as it was IMPOSSIBLE to renew my account with my home address in Canada which has a postal code
I fa to understand where your risk is as I pay a year in advance and have my own hardware!
Time to rethink your “policy” I now have one bill which I will need to track online as months go by that I am not at my recreation get away!
August 1, 2026
Unprompted review
Reply from Ultra Mobile
We appreciate you taking the time to share your experience regarding the billing address change and account renewal process. We understand your frustration with needing to use your recreational property's address and the inconvenience of tracking an online bill while away. We apologize for any inconvenience you may have experienced. This is not the experience we want you to have when using our service. Since we are unable to provide support through this channel, please let us take a look at it and better assist you by contacting us via Facebook/Twitter/Reddit or any of our customer support channels 'Live chat or by calling our customer support number 888-777-0446,'' we work 7 days a week from 6 am to 6 pm pst. Have a nice day.
I cant pay my bill through cx
August 24, 2026
Reply from Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced paying your bill.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Messages sent failure issue I have…
Messages sent failure issue I have facing RCS and imessage also not working, please give a reason why it is not working or please resolve it as soon as possible. Thank you!
September 1, 2026
Unprompted review
Reply from Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with RCS.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
Network availability
Network availability. Easy way to deposit money
August 30, 2026
Unprompted review
Reply from Ultra Mobile
We're happy to hear that our network availability and deposit process are working well for you. We appreciate your positive feedback.
I returned to Ultra mobile.....
I had Ultra mobile in the past then got persuaded to accept a "free" offer from another company. Didn't take long for me to realise it was a mistake and I soon signed back up to Ultramobile. It has been a really great mobile service with so many advantages. I highly recommend it.
July 29, 2026
Unprompted review
I cant wait to go to anothee service…
I cant wait to go to anothee service provider, i have bewn paying more than 5 times within one month, and you guys kepr suspending my service. Its high time to switch.
August 18, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service and wish to offer you assistance. Please contact us through live chat at mintmobile.com or by calling our customer support number888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options.
I recommended my wife phone to be…
I recommended my wife phone to be transfer from AT&T to ultra mobile in July and I was told by customer service agent that I will get referral credit once my wife phone activated phone # 7324221538
And I call for the credit after one month of service and agent denied to give me credit
This is not a good business prentice
I will not recommend anyone my friends or family
August 5, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with the referral credit denial. Please contact us through live chat at mintmobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to better support you through those options and look forward to resolving your concerns.
Always get calls thru’
Always get calls thru’ , do not have to wait for redialing.
August 31, 2026
Unprompted review
Can not make international calls to China…
I can not make international calls to China. The issue lasted for over one month and it has not be resolved until now.
July 20, 2026
Unprompted review
Reply from Ultra Mobile
Hello,
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service.
This is not the experience we want you to have when using our service. Since we are unable to provide direct support here, please contact us through live chat at ultramobile.com or by calling our customer support number 888-777-0446. We are available 7 days a week from 6 am to 6 pm PST. We appreciate your understanding and look forward to resolving any concerns you may have. Have a great day!
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