Ultra Mobile works great in USA, it's a keeper. When traveling (Venezuela, Colombia, Mexico) I cannot add funds because two step verification is only incoming. Outgoing text messages fail. I cannot... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
All good but poor reception in some places (like in the High Point of Delray Beach!) Also, while traveling abroad/Europe, in roaming, the service does not connect automatically to a/best provider, I... See more
Company replied
i live in Mexico...there are plenty of cell towers around, my phone rarely works. however, I am in NM now and have found it too much trouble to change the internet. the phone call to my husba... See more
The great thing is thing is that I get very good phone service for a low payment. I pay for 6 months, in advance. It was hard to find a way to contact customer service and the "support" link on the... See more
Company details
Written by the company
Ultra Mobile is the easy, affordable way to enjoy unlimited talk and text to loved ones around the world! With both Single-Month and Multi-Month plans, we offer the convenience and flexibility consumers are looking for plus free calling to 90+ international destinations all starting at just $10 a month. And being on T-Mobile’s 5G network ensures that our customers have the Ultra-reliable coverage they need to stay connected. Ultra provides best-in-class wireless, with flexible plan durations and the best value in the market. If customers should need help, our multi-lingual quality care team ensures the customer has the best experience possible. Ultra keeps you connected to the people who matter most, no matter how far away they may be.
Contact info
United States
- 1-888-777-0446
- ultramobile.com
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3.9
Great
3K reviews
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Great phone service
I’ve used Ultra mobile for almost 20 years.always amazing service.
August 12, 2026
I really needed the service and since I…
I really needed the service and since I have switched. This service has done right by me.
August 4, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Free calls to the UK is why I stuck…
Free calls to the UK is why I stuck around for nearly 4 years now. Could use improvement in roaming services especially in Mexico.
January 29, 2026
Especially good service
I love the excellent services and the customer support team are always helpful.
August 9, 2026
I am in W.Africa and can’t make…
I am in W.Africa and can’t make international calls.
August 10, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service in Africa. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
This is the Absolute Worst Company to…
This is the Absolute Worst Company to Have Service With. This my Opinion.
August 9, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may have experienced with the service and wish to assist you. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better.
Good Service
July 30, 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number (888) 777-0446. We are
available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
It is incredibly difficult to change a phone number
It is incredibly difficult to change a phone number with “ultra mobile”
Regards,
El señor.
August 5, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced while changing your number. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
For over 6 months problem texting.
For over 6 months problem texting.
Have answered dumb irrelevant questions 50 times, and then " customer (dis) service representative ' hang up, run out of stupid irrelevant questions , they have no idea what to do
January 19, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We sincerely apologize for any inconvenience you may have experienced with our service. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you through those options better and look forward to resolving your concerns.
It’s really good
August 4, 2026
Unprompted review
The customer service is the best
The customer service is the best, always pick up my call with in two rings and has the info I need
August 1, 2026
I have been with simple mobile.
I have been with simple mobile.. then I had ultra. I also had T mobile service I came back to ultra because I had loved the service. Just my circumstances had changed. I am a loyal customer! So far I’m not disappointed in my service and looking for to my 4th month free. Thank u for letting me write a review. So far no complaints.
August 1, 2026
The e-sim card failed me in Germany
The e-sim card failed me in Germany. I paid $40 for a 30day e-sim of unlimited data and calls. The 1st time I tried to use it, it said I was out of data and should purchase more. Of course, I didn't. And no real person to help. Disappointed, and will not use Ultra for my future world travels.
July 5, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We’re sorry to hear you have concerns with our service and know how frustrating that can be. Please contact us through live chat at ultramobile.com or by calling our customer support number at (888) 777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to support you better through those options and look forward to resolving your concerns.
I live in a somewhat rural area...
I cannot place or receive calls when I'm at home, but I can text.
July 30, 2026
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the service and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
I bought a phone over three weeks now…
I bought a phone over three weeks now and the phone was defective, they promised sending me a label and up till now, i have not gotten the label. I keep call every day and not resolved.
The Order# is um_338275
The ref# is 351210
July 13, 2026
Unprompted review
Reply from Ultra Mobile
Thank you for contacting Ultra Mobile. We apologize for any inconvenience you may
have experienced with the Order and wish to offer you assistance. Please contact us
through live chat at ultramobile.com or by calling our customer support number
1-888-777-0446. We are available 7 days a week from 5 am to 7 pm PST. We’ll be able to
better support you through those options.
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