Understood Care Reviews 262

TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

I was very fortunate to have Talisha Williams as my advocate. She was extremely professional knowledgeable and kind. She went above and beyond so many times this past month it would be hard to pick ju... See more

Rated 4 out of 5 stars

Brittany with Understood care has really gone the extra mile trying to help untangle the issues that have piled up in my life. Considering the distance between us, any thing she tries to do is even ha... See more

Rated 5 out of 5 stars

Talisha is my amazing advocate. I didn’t realize I needed one until I was blessed with her. She has jumped in with both feet and arms to do an amazing job helping me. And never does a call go by that... See more

Rated 5 out of 5 stars

Mia is so helpful with all my needs. She asks complete questions in order to help me completely. She stays on the phone making calls with me to make sure I get the information I need and all of my que... See more


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

262 reviews

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Replied to 20% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Jamia has been a caring person and…

Jamia has been a caring person and concerned about my well being!!!! Although I'm still waiting for help finding suitable/affordable housing. She has been diligent and persistent in her quest to help me with getting suitable affordable housing 😇😇😇

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

My advocate

The woman who is my advocate has done much to offer me information regarding getting help financially as needed and also including plans regarding boosting my current business.
She is very helpful in providing me with information and providing guidance regarding this help. Additionally she keeps in touch with me and I greatly appreciate that. Excellent care!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I would like to thank averey' Anna …

I would like to thank averey' Anna Smith for helping me with my issues she's very knowledgeable and helpful i would recommend her to help anyone with their issues she's very professional and caring
Thank you Scott Lofton

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Brianna B. Is a true professional and a true caregiver.

My name is Charles H. Benjamin Jr. and I have been under the care of Ms. Brianna B., for over a month now and she is absolutely amazing. She has helped me with Doctors appointments, transportation, and my Sanp benefits. I just don’t have enough nice words to describe her compassion for the work she does.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

I am overwhelmed with the attention

I am overwhelmed with the attention, professionalism and kindness I experienced working with Jamia

I was uninformed about benefits available to me. Jamia led me slowly and carefully through benefits and options to a great conclusion.

Thank you Jamia!

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Monay is a great worker

Monay is a very great worker I understand everything she has told me and if I have questions she answers me. She has been working very hard in getting me the help I need.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

My disabled wife and I are a understood Care success

My disabled wife and I were homeless and living in a hotel room. She's on SSDI and has a pension and I am a chef. I suffered a stroke on Thanksgiving and survived but am unable to work anymore. Our advocate Cheryl Strickland helped us out with getting suitable housing and we now have a one bedroom one bath. Understood Care is a God send. We were in the hotel room for about 6 years and couldn't find a way out. Thank you 👍 understood Care.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

From the very first time I talk with…

From the very first time I talk with Miss Joanie she was so nice and helpful and Everytime I get a message from her I always try to respond as quick as possible I absolutely love talking to Miss Joanie because we get things done doing it together I love having an advocate something I,ve never had before so thanks so much for the company Understood for having Miss Joanie she's the best!!!!!!!!!!!!!!.

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

My advocate was Jasmine

My advocate was Jasmine, she was always right on it she would check with me almost daily trying to help me getting into my own place.Her personal concerns was caring and I really appreciate her

March 5, 2026
Unprompted review

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