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Review summary
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What people talk about most
Reviews shaping this summary
By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more
Company replied
I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more
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EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more
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Company details
- Real Estate Auctioneer
- Auction House
- Commercial Real Estate Agency
- Property Investment
- Real Estate Agents
About Under The Hammer
Written by the company
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
Contact info
63 Temple Row, B2 5LS, Birmingham, United Kingdom
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dom was brillant on the phone 📞 really…
Dom was brillant on the phone 📞 really helped me answer all my questions for housing which will hopefully help me for my future in property !!!
December 2, 2025
Unprompted review
Reply from Under The Hammer
Hi Henry,
Thank you for your review. We are glad to hear that your call with Dom was so helpful and that he was able to answer all your questions clearly. It is great to know the guidance has supported you as you look toward your future in property.
We appreciate you taking the time to share your experience and we will make sure Dom sees your feedback.
Great Experience - Helpful and Professional Throughout
I had a really positive experience with Underthehammer.com. Dominic McLoughlin was excellent from start to finish. He stayed engaged with me throughout the process of reserving a property and clearly explained every step of the buying process.
Overall, a smooth and reassuring experience. Highly recommend!
November 28, 2025
Unprompted review
Reply from Under The Hammer
Hi A Ali,
Thank you for sharing your experience. We are very pleased to hear that everything felt smooth and reassuring for you and that Dominic provided clear guidance throughout the buying process. Knowing that you felt supported at every stage means a great deal to us.
We appreciate your kind recommendation and will be sure to pass your feedback on to Dominic and the team.
Tom has been very informative and…
Tom has been very informative and extremely helpful in explaining the auction procedure
This has been written by Elaine Humphreys
November 14, 2025
Unprompted review
Reply from Under The Hammer
Hi Elaine,
Thank you for your review. It is great to hear that Tom was able to make the auction process clear and straightforward for you. We are glad the guidance has been helpful.
If you have any more questions as you move forward, just let us know — we're always here to help!
Jodeane has always been great to deal…
Jodeane has always been great to deal with extremely professional and always quick to answer queries
November 25, 2025
Unprompted review
Reply from Under The Hammer
Hi Kayode,
Thank you for leaving such a positive review. It is great to hear that your experiences with us have been consistently smooth and that your queries have been handled quickly and professionally. We will make sure Jodeane sees your feedback, as she will be glad to know her support has made a difference.
We appreciate you taking the time to share this, and we are always here if you need anything in the future.
Brilliant experience as a seller
Underthehammer have provided a top notch service in selling my property. Tom has been amazing from the start to the end and always kept me updated, their marketing strategy has been top tier which was evident with the auction result seen, achieving much higher price than anticipated!
November 25, 2025
Unprompted review
Reply from Under The Hammer
Hi Gurjinder,
Thank you for your fantastic review. We are delighted to hear that the service felt top notch throughout and that Tom kept you well informed from the beginning to the end. It is great to know that the marketing approach delivered strong interest and helped you achieve a result above your expectations.
We really appreciate you taking the time to share your experience and we will make sure Tom and the team see your kind words.
I have known Tom for several years and…
I have known Tom for several years and have always found him to be dependable, courteous, and straightforward in his approach. Our previous work together was conducted with professionalism and clarity, which left a positive and lasting impression. I would welcome the opportunity to work with him again when circumstances allow.
November 25, 2024
Unprompted review
Reply from Under The Hammer
Hi Sophia,
Thank you for taking the time to share your experience. It is wonderful to hear that your past work with Tom left such a positive impression and that you found him dependable, courteous, and clear in his approach.
We truly appreciate your feedback and your kind words about his professionalism. We hope there will be another opportunity for you to work together in the future when the time is right.
I called in as a first time auction…
I called in as a first time auction buyer and Jodeane was incredibly patient and helpful. Will definitely use Under the Hammer when I’m ready to buy!
November 18, 2025
Unprompted review
Reply from Under The Hammer
Hi Michael,
Thank you for sharing your experience. It is great to hear that your first call as a new auction buyer felt clear and supportive, and that you found the guidance helpful. We are really pleased the conversation left you feeling confident about coming back when you are ready to buy.
We appreciate you taking the time to leave a review and look forward to helping you again in the future.
I am a new investor & called up to ask…
I am a new investor & called up to ask some questions Dom was very helpful & answered all my questions & will be sending me deals in my emails thank you dom.
November 24, 2025
Unprompted review
Reply from Under The Hammer
Hi Shahaib,
Thank you for taking the time to share your experience. It is great to hear that you felt supported as a new investor and that your questions were answered clearly. We are glad the conversation gave you the information and confidence you were looking for.
We appreciate your feedback and look forward to helping you with future opportunities.
Horrible Experience
This has been, without question, the worst auction house I have ever dealt with.
They stood by while we were effectively ripped off by a greedy seller charging £500 for every single access request. This clause wasn’t stated anywhere in the contract, and when we raised it, the auction house simply shrugged and said it was “out of their hands.”
We’ve purchased multiple properties through various agents and auction houses, and this experience ranks as the absolute worst.
Completion was meant to be on the 24th, yet for some bizarre reason they noted it as the 12th and applied constant pressure on us. They couldn’t even calculate 28 working days properly.
It then took three full days after completion to receive the keys because the staff member responsible had gone on holiday, and the rest of the team didn’t seem bothered at all.
Customer service was equally shocking. One staff member literally said, “I’m unable to do anything,” when we requested access — despite us paying £500 per visit.
In the end, Pav was the only person who actually helped (and we appreciate her), but overall the experience was terrible.
Honestly, even if they had Buckingham Palace on auction for £10, I still wouldn’t buy from them again.
November 24, 2025
Reply from Under The Hammer
Hi Swish Hub,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that your recent experience did not meet your expectations. We take all concerns seriously and appreciate the opportunity to address the points you have raised.
Firstly, regarding the access requests and the fees charged, every instance of access was agreed directly between yourself, your solicitor, and the seller and/or their legal representatives. Under The Hammer had no involvement in arranging, approving, or charging for these visits, as this falls entirely within the remit of the seller’s legal team.
In relation to the completion date, we understand there was some confusion around the timeline. Ordinarily, auction sales complete within 28 calendar days. However, in this particular instance, we can see that the contract issued by the seller’s solicitor clearly states 28 working days. We will be reviewing this internally to ensure clearer communication is provided where contractual terms differ from the usual standard.
With regard to the key collection, you are correct that the team member handling this matter was out of the office. Their out-of-office notification would have been visible to your solicitor upon contact. Upon her return, the staff member did apologise for the situation. Nonetheless, we apologise for the delay and agree that this should have been managed more efficiently to avoid any inconvenience.
You also mentioned concerns about the level of customer service you received. We take this extremely seriously. If you could provide the dates you contacted our office and the names of the staff members you spoke with (where known), we will review the call recordings to address your concerns fully and take any appropriate action.
We are pleased to hear that Pav was able to assist you, and your acknowledgment of her efforts is appreciated.
Once again, thank you for bringing this to our attention. We truly regret that your experience fell short of what we strive to deliver.
Great company!
Everyone in the company are really helpful and friendly and quick to respond. Jodeane is always happy to help on phone or email.
November 24, 2025
Unprompted review
Reply from Under The Hammer
Hi Lauren,
Thank you for sharing your experience. It is lovely to hear that you have found the team easy to deal with and quick to get back to you. We are also really pleased to know that Jodeane has been there when you have needed support, whether by phone or email.
We appreciate you taking the time to leave a review, and we are always here if you need anything else!
RELIABLE AND PROFESSIONAL
We recently had the pleasure of working with Reece Steadman at Under the Hammer Auctioneers and found him to be exceptionally reliable and professional. We would wholeheartedly recommend his services without hesitation.
ORCHARDS ESTATES SOMERSET LTD
November 21, 2025
Unprompted review
Reply from Under The Hammer
Hi there,
Thank you for sharing your experience. It is great to hear that everything went smoothly and that our team were able to support you in a reliable and professional way. We really appreciate the feedback, and it is good to know the process worked well for your team.
Thanks again for the recommendation. We look forward to working with Orchards Estates again!
I've dealt with Reece at Under The…
I've dealt with Reece at Under The Hammer and the services is second to none. He made the process so easy with a quick turn around. I would 100% recommend.
November 20, 2025
Unprompted review
Reply from Under The Hammer
Hi Conner,
Thank you for taking the time to leave such a positive review. It is great to hear that everything felt straightforward and moved quickly for you. Knowing that the service made the process easier really means a lot to our team.
We appreciate the recommendation and are glad we could support you. If you ever need anything else, just let us know!
Fantastic experience working with Reece
Fantastic experience working with Reece. Within only a few weeks they’ve sold multiple bits of land for us and a few houses too! Highly recommended.
November 20, 2025
Unprompted review
Reply from Under The Hammer
Hi Chandler,
Thank you for sharing your experience. It is great to hear that the team have been able to help with both the land and residential instructions you’ve been handling, and that everything has moved quickly for you. We will make sure Reece sees your feedback, as he will be pleased to know the service has supported your work so well.
We appreciate the recommendation and look forward to working with you and your team again.
I have spoken to Dominic McLoughlin
I have spoken to
Dominic today regarding one property, as i am new on Under The Hammer' and had lot of questions for him. So glad that he answered all my questions professionaly and have excellent customer services.
thank you.
November 19, 2025
Unprompted review
Reply from Under The Hammer
Hi Muhammad,
Thank you for sharing your experience. It is great to hear that your first conversation with us helped clear things up and gave you the confidence you were looking for. Knowing that your questions were answered professionally and that you felt well looked after means a lot.
We appreciate you taking the time to leave a review and hope to assist you again whenever you need us.
Fabulous customer service!
I’m very new to the property market but Jodeane was very patient and talked me through the auction process thoroughly. Lovely to deal with!
October 23, 2025
Unprompted review
Reply from Under The Hammer
Hi Ebony,
Thank you for your review. It is great to hear that you felt supported as someone new to the property market, and that the auction process was made clear and easy to follow. We are really pleased to know that the experience felt positive from the very start.
We appreciate you taking the time to share your feedback and hope to support you again in the future.
Dom was great
Dom was great - he answered all my questions patiently and most helpfully. He was reassuring about the timings and was willing to stay late on a Friday evening to get the job done. Thank you
November 14, 2025
Unprompted review
Reply from Under The Hammer
Hi Barnie,
Thank you for your review. It is great to hear that you felt well supported and that your questions were answered clearly and patiently. We are really pleased to know the team were able to give you the reassurance you needed and keep things moving, even late in the day.
We appreciate you taking the time to share your experience and hope to work with you again in the future!
Dan and other in the team have been…
Dan and other in the team have been great, about to go for my first ever auction and they have brought me up to speed and allowed to go in with confidence and realistic expectations.
November 13, 2025
Unprompted review
Reply from Under The Hammer
Hi Mohammed,
Thank you for your review. It is great to hear that the team were able to guide you through the process and help you feel confident heading into your first auction. That support is exactly what we aim to provide, especially for those new to the auction world.
We appreciate you taking the time to share your experience and wish you all the best with your upcoming auction!
Great experience
Great experience. Dan was very helpful throughout the process and guided me all the way. I would highly recommend them again. Dan was excellent .
November 12, 2025
Unprompted review
Reply from Under The Hammer
Hi there,
Thank you for sharing your experience. It’s great to hear that you felt well supported throughout and that Dan’s guidance made the process easier for you. We’ll be sure to pass your feedback on to him!
We really appreciate the recommendation and hope to help again whenever you need us.
It was a great personal service
It was a great personal service from both Dan and Dominic. All our questions were answered promptly and Dominic gave us regular updates.
November 10, 2025
Unprompted review
Reply from Under The Hammer
Hi Jennifer,
Thank you for your lovely feedback. It’s great to hear that you felt well looked after and kept up to date throughout the process. We’re really glad the team made things feel clear and personal from start to finish.
We appreciate you taking the time to share your experience and hope to work with you again in the future.
great experience and chat with Dom
great experience and chat with Dom , who answered my questions and guided me through the process of the auction as this was my first time with dealing with auctioneers. Highly recommended.
adam yusuf
November 4, 2025
Unprompted review
Reply from Under The Hammer
Hi Adam,
Thank you for your review. We’re so pleased to hear that your first experience with auctioneering was a positive one and that you felt well guided throughout the process. It’s great to know the support you received made everything clear and straightforward.
We really appreciate your recommendation and hope to assist you again in the future.
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