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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
By far the best auctioneer we have come across! We sold our property with Under the Hammer and couldn’t be happier. The team were knowledgeable, supportive, and made the whole process straightforward.... See more
Company replied
I was referred to Tom who talked me through my options without any pressure at all, I was expertly guided and felt confident after further conversations. I chose to use 'Under the hammer' and every... See more
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EXCELLENT CUSTOMER SERVICE Was assigned to Jodeane who from the beginning was very polite and professional. After a phone call on update of the property this would efficiently be followed by her in... See more
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Company details
- Real Estate Auctioneer
- Auction House
- Commercial Real Estate Agency
- Property Investment
- Real Estate Agents
About Under The Hammer
Written by the company
Because buying and selling property shouldn't be slow, stressful or uncertain
Buy your next property with confidence
Buying property shouldn't feel like guesswork. At Under The Hammer, we make it easy to bid with clarity, speed, and certainty — whether you're a first-time buyer, investor, or looking for your next renovation project.
Our online auctions feature residential, commercial, land, and investment properties, with all fees and legal packs available upfront and bidding in real time. What you see is what you get — and when the hammer falls, it's yours. No chains. No delays. No let-downs.
This is how property buying should feel.
A faster, smarter way to sell
When you're ready to sell, you want results — not second guessing. Under The Hammer gives you a clear, expert-led route to a legally binding sale, with no fall-throughs, no drawn-out chains, and no last‑minute surprises.
We run regular online auctions for residential, commercial, land, and investment properties, with full transparency from the start and committed buyers from day one. It's all about speed, certainty, and support — from valuation to completion.
Because selling shouldn't be stressful.
Join Us For Auction Day!
We hold auctions every other week, join us at underthehammer.com and share in the excitement!
Contact info
63 Temple Row, B2 5LS, Birmingham, United Kingdom
- 03455 120 115
- info@underthehammer.com
- underthehammer.com
Under The Hammer
4.4
Excellent
302 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I had problems selling my house so I…
I had problems selling my house so I called under the hammer and spoke to Reece . He explained everything for a smooth transition on everything. This is why I gone with them
September 9, 2025
Unprompted review
Reply from Under The Hammer
Hi Brian,
Thank you so much for sharing your experience. We’re delighted to hear that Reece was able to give you the clarity and reassurance you needed at such an important stage. Everyone’s situation is unique, and we always aim to make the process feel smooth and straightforward – so it’s wonderful to know you felt supported in making your decision.
We’ll be sure to pass on your kind words to Reece, and we truly appreciate you taking the time to leave your review.
When the time comes, we’ll be here to help every step of the way!
Helpful and informative contact with Tom Gilday
It was a pleasure speaking to Tom Gilday. I was considering selling my mums flat through their auction house. Tom took time to explain the process, listening to my concerns and was very understanding. Nothing was too much for Tom so we arranged a second call, went over the pros and cons of my situation. In the end I decided to hold fire until next year while I get my things in order.
September 5, 2025
Unprompted review
Reply from Under The Hammer
Hi Steven,
Thank you for your review. Everyone’s situation is different, and we always aim to give clear, tailored guidance so each client can make the decision that’s right for them. It’s great to hear that Tom’s support left you feeling confident about your next steps.
We’ll be sure to share your feedback with him, and when the time is right, we’ll be here to help!
Reece Steadman and his colleagues at…
Reece Steadman and his colleagues at 'Under The Hammer' Auction has been very helpful and professional, making the process of putting my land on the market and obtaining legal pack so easy.
September 3, 2025
Unprompted review
Reply from Under The Hammer
Hi Ali,
Thank you for your review. We are so pleased to hear that Reece and the team made the process of putting your land on the market and arranging the legal pack straightforward and professional. It’s great to know everything felt easy for you, and we’ll be sure to share your feedback with them.
We appreciate you taking the time to share your experience and look forward to helping again in the future.
Polite, professional and well informed…
Tom Gilday explained everything so thoroughly, he answered all the questions I had. My understanding of auctions was very limited and Tom explained everything patiently and that I did not have to be a cash buyer.
Tom always called when he said he would, he was pleasant and polite. Tom did not put any pressure on me to use the service.
I will definitely contact Tom in the future for advice and support.
September 3, 2025
Unprompted review
Reply from Under The Hammer
Hi Michelle,
Thank you for sharing your experience. It’s great to hear that Tom’s patient and thorough approach helped build your confidence and gave you a clearer understanding of the auction process. Knowing he answered your questions, kept his promises, and never made you feel pressured is exactly the kind of service we want every client to receive.
Really helpful and professional staff
Really helpful and professional staff. I spoke to about 4 different members and they were all lovely, kind and proactive.
August 20, 2025
Unprompted review
Reply from Under The Hammer
Hi there,
Thank you for your review. It is wonderful to hear that every team member you spoke with was helpful, kind and proactive. Knowing you had such a positive experience across the board means a lot to us, and I will be sure to share your feedback with the whole team.
We appreciate you taking the time to let us know, and we hope to assist you again in the future.
Timely and accurate service
Your service was timely and instructions were clear and I am happy
August 27, 2025
Reply from Under The Hammer
Hi Gerald,
Thank you for your review. We are really pleased to hear that you found our service timely and our instructions clear. It is great to know you are happy with the experience, and we appreciate you taking the time to share your feedback.
We look forward to working with you again.
A big thankyou to Jodeane and team for…
A big thankyou to Jodeane and team for a quick and efficient service.
Appreciate your efforts and professionalism.
August 18, 2025
Unprompted review
Reply from Under The Hammer
Hi Mike,
Thank you for your review. We’re so pleased to hear that Jodeane and the team were able to provide you with a quick and efficient service. Your recognition of their efforts and professionalism means a lot, and we’ll be sure to share your feedback with them.
We appreciate you taking the time to leave such positive comments and look forward to helping you again in the future!
Rubbish care and responsability for a enormous fee.
Very disappointing experience with Under The Hammer. On the day of completion, I was handed just a single key for the front door and none of the other keys for the garden or the kitchen. When I raised this to Client Care Executive , I was simply told to contact my solicitor. This is unacceptable, as Under The Hammer, acting on behalf of the vendor, are legally obligated to provide full access to the property upon completion.
To make matters worse, during the viewing all doors were open and accessible, so it is clear that the keys existed at that point. Yet, on completion, I was left without proper access to parts of the property I had just paid for. This shows a lack of care and responsibility, leaving buyers to chase problems that should have been resolved by the agent.
I would not recommend Under The Hammer based on my experience and especially when you pay a fee of 10k.
August 22, 2025
Unprompted review
Reply from Under The Hammer
We are sorry to hear of your disappointment and appreciate you sharing your feedback. While we strive to ensure every buyer has a positive experience, as auctioneers we act on behalf of the seller.
For clarity, Under The Hammer does not hold or manage keys during the marketing process — viewings are carried out by a third-party company using a temporary key safe. At completion, the seller’s solicitor confirms that any keys (if provided) are to be collected via the auctioneer, and we ensure these are made available for buyers. Unfortunately, we can only release the keys supplied to us, we are not in control of how many sets are handed over.
Regarding fees, Under The Hammer charges a buyer’s auction fee of £2,500 + VAT and a £250 signing fee, which are agreed prior to bidding. Any additional fees from the seller are clearly listed in the contract contained within the legal pack, made available before the auction.
We do appreciate how frustrating it must have been to encounter difficulties following completion. Please be assured that your feedback has been noted and will be shared with the relevant teams and partners to help improve our service where possible.
Thank you once again for raising your concerns.
Many buyers complete their purchases successfully and without issue, and we remain committed to delivering a professional and transparent service to all our clients.
Great and professional buying…
Great and professional buying experience. I always feel like a priority. Can’t fault it. Thanks a lot!
August 26, 2025
Unprompted review
Reply from Under The Hammer
Hi Anthony,
Thank you for taking the time to share your experience. We are so pleased to hear that Dan’s professional and attentive approach has made you feel like a priority throughout your buying journey. That is exactly the kind of service we strive to deliver for everyone.
It means a lot to know you felt so well looked after, and we will be sure to pass your feedback on to Dan. We hope your next experience with us is just as positive!
Dan Is A Legend
Dan from under the hammer is the best person in any UK auction team to work with would give 11 stars if I could.
August 15, 2025
Unprompted review
Reply from Under The Hammer
Hi Amritpal,
Thank you for such a fantastic review. 11 stars is definitely a record! We are so glad to hear that Dan made your experience such a great one.
We will be sure to share your feedback with him, and we hope to work with you again in the future. Let us know if you need anything!
It was straightforward and responsive …
It was straightforward and I have used the platform 3 times for buying and selling and generally being great. Your best quality is being responsive when someone calls you. Please keep it up and you are doing great. I intend to use the platform more in the future - thank you!
July 30, 2025
Reply from Under The Hammer
Hi Ali,
Thank you for choosing Under The Hammer again and for taking a moment to share your experience. We are pleased to hear the platform continues to feel straightforward and that our quick phone responses stand out for you. Knowing you plan to work with us in the future is the best encouragement we could receive.
If there is anything you need before your next auction, please don't hesitate to give us a call.
A Great Service Experience!
I have had quite a few conversations with Dan and I must say how refreshing it was speaking to someone who was honest, transparent and open in respect of the circumstances regarding a prospective sale.
His professionalism along with his overall candid approach gives me the upmost confidence to continue using this auction house.
Additionally had a very brief conversation with Stacey who again had a very similar approach, both have demonstrated that this auction house genuinely puts the customer at the heart of any decisions made & want to provide that individual gold standard service!
July 21, 2025
Unprompted review
Reply from Under The Hammer
Hi Shaun,
Thank you for sharing your experience. We’re glad to hear that Dan’s straightforward advice and Stacey’s transparent approach gave you the clarity you were looking for.
Your feedback shows us we’re delivering the open, customer-first service you expect, and we look forward to working with you again. If you need any guidance on your next sale, just give us a call.
I have sold a property with under the…
I have sold a property with under the hammer they provide great service Dan and jodeane is well experienced and very helpful 5* service. Thanks
July 30, 2025
Unprompted review
Reply from Under The Hammer
Hi Amardeep,
Thank you for sharing your experience. We’re delighted to hear your sale went smoothly and that Dan and Jodeane’s expertise and support made a real difference. Your five-star review means a great deal to us.
If we can help again in the future, please let us know!
I’ve worked with Under the Hammer on…
I’ve worked with Under the Hammer on several occasions, and each experience has been outstanding. The team consistently goes above and beyond to deliver excellent results. I would especially like to mention Dan, who recently secured a pre-auction sale for me. His professionalism, dedication, and expertise made the process smooth and stress-free. I highly recommend Under the Hammer for anyone looking for a reliable and results-driven service!
July 24, 2025
Unprompted review
Reply from Under The Hammer
Thank you for trusting Under The Hammer on several occasions and taking the time to leave us a review. Knowing that each experience met your expectations and that Dan’s work on your recent prior auction sale made everything smooth and stress-free means a great deal to us. I will share your feedback with Dan and the rest of the team; they will be delighted that their commitment to going above and beyond stands out.
Neil was very helpful when I explained…
Neil was very helpful when I explained my circumstances,I would certainly call Neol again when the need arises.
My initial contact with the Company was very good , my original call was answered in a very friendly and helpful manner.
July 23, 2025
Unprompted review
Reply from Under The Hammer
Hi Ken,
Thank you for sharing your experience. It’s great to hear Noel was able to help when you explained your circumstances, and that your first call to the team was met with such a friendly, helpful welcome. Knowing you would choose to work with Noel again is the best compliment we could receive. If you need anything in the meantime, please don’t hesitate to get in touch.
Joideen is so helpful and we love her…
Joideen is so helpful and we love her the way she handled our quarry and delt with us. Thanks
July 29, 2025
Unprompted review
Reply from Under The Hammer
Hi Muhammad,
Thank you for letting us know how much you appreciated Jodeane’s help and the way she handled your query. We’re thrilled her approach made the experience a positive one for you, and I’ll make sure she hears your feedback.
If there’s anything else we can assist with down the line, just give us a call.
Jodeane was very helpful all through…
Jodeane was very helpful all through the process.
July 28, 2025
Unprompted review
Reply from Under The Hammer
Hi Chinedu,
Thank you for taking the time to leave a review. We’re delighted to hear that Jodeane’s support was helpful throughout the process, and I’ll make sure she sees your kind words.
If there’s anything we can do for you in future, please let us know.
Jodeane has been absolutely amazing…
Jodeane has been absolutely amazing throughout my entire home-buying experience. This was my very first time buying a home, which is such a huge and sometimes scary step, but she made the whole process feel so much easier and far less overwhelming. She kept me updated regularly and always made sure I felt informed and included every step of the way. What I appreciated most was how honest she was and how much she genuinely cared about me and my experience. She never made me feel pressured or rushed, and that made all the difference. She really had my best interests at heart and always made time to answer my questions and calm my nerves. She even took the time to speak with my mother as well, which meant so much to both of us. If I ever had to do this all over again, I would always ask for Jodeane. I feel so lucky that she was assigned to work with me. I could honestly write an entire essay about how incredible she has been and how thankful I am for her support and care throughout this journey. I couldn’t have asked for a better person to guide me through buying my first home.
Thank you so much, Jodeane, for everything you’ve done for me. You truly made this such a wonderful experience.
July 25, 2025
Unprompted review
Reply from Under The Hammer
Hi Asha,
Thank you for such a heartfelt review! Buying your first home is a huge step, and we’re thrilled that Jodeane’s regular updates and guidance made the journey feel easy for you and your mum. Her caring, no-pressure approach is exactly what we aim for at Under The Hammer, so your words mean the world to us. I know Jodeane will be delighted when she reads this.
Enjoy settling into your new place, and remember we’re only a call or email away if you ever need anything else!
Extremely helpful to me for my first…
Extremely helpful to me for my first time
Thank you so much.
July 24, 2025
Unprompted review
Reply from Under The Hammer
Hi Faraz,
Thank you for choosing Under The Hammer for your first auction experience. We’re delighted our team could make the process clear and helpful for you.
If you have any questions as you move forward, or if we can help again in the future, please let us know!
The team has been incredibly responsive…
The team has been incredibly responsive and efficient throughout the entire process. I truly appreciate their quick replies and professional support — it has made everything smooth and stress-free!
July 23, 2025
Unprompted review
Reply from Under The Hammer
Hi Charlotte,
Thank you so much for your lovely feedback!
We’re really glad to hear that you found the process smooth and stress-free — that’s exactly what we aim for.
The team will be delighted to know their responsiveness and support made such a positive difference for you.
If there’s anything you need down the line, don’t hesitate to get in touch — we’re always happy to help.
All the best.
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