Undetectable AI Reviews 855

TrustScore 3.5 out of 5

3.5

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers are pleased with the customer service, highlighting the staff's professionalism, helpfulness, and quick response times. People frequently mention that the support team is efficient, friendly, and genuinely cares about assisting users, often going above and beyond to resolve issues. However, some people were dissatisfied with the subscription and payment processes. Several customers reported being charged unexpectedly, sometimes for full yearly subscriptions or after canceling free trials, without clear warnings. There are also mentions of issues with credit limits and difficulties in canceling subscriptions, leading to billing discrepancies and frustration for some users.

What people talk about most

Customer service

Customers had positive experiences with customer service. Many reviewers praised the promptness,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and... See more

Subscription

Reviewers highlight negative aspects of subscription. Many customers report being misled by free trials,... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report unauthorized charges,... See more

User experience

Clients share ambiguous opinions on user experience. Many reviewers praise the platform's ease of use,... See more

Response time

Consumers find response times to be positive. Many customers praise the quick and prompt responses from... See more

Based on these reviews

Rated 3 out of 5 stars

I didn't like that I was charged the full amount when the ad said it's per month. It said cancel anytime--so I thought, like with other websites, that you get charged monthly and cancel whenever you... See more

Rated 4 out of 5 stars

The staff member, Kate, is very professional and helpful. I give her 5 star rating. However, I’m not happy with AI-Humanizer because of two reasons: the humanized text still shows AI detection scor... See more

Rated 4 out of 5 stars

I was charged even though my account showed no active paid subscription. I contacted support, and they were polite, helpful, and quick in escalating my refund. I appreciate how they were quick to fix... See more

Rated 4 out of 5 stars

I signed up for the free trial without reading the details carefully and was charged. However, the development team was very kind and refunded me. Both the service and customer support are excelle... See more


Company details

  1. #293 of 335 best companies in Software Company

Written by the company

Introducing Undetectable.ai, an innovative tool crafted specifically to circumvent AI content detectors. Leveraging cutting-edge algorithms and sophisticated techniques, it guarantees human-like and imperceptible output. Ideal for writers, bloggers, researchers, and content creators seeking to generate undetectable content, our tool produces unique and search engine-optimized material that confidently evades all AI detectors.


Contact info

3.5

Average

TrustScore 3.5 out of 5

855 reviews

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1-star

Replied to 7% of negative reviews

Typically replies within 2 weeks

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Rated 1 out of 5 stars

SCAM ALERT: Fake "Free Trial", and Refused Refunds!

DO NOT USE THIS SERVICE! Undetectable AI is engaging in highly deceptive billing practices and false advertising.

I signed up through their advertised "FREE 3-day trial". However, their core humanize feature is fundamentally broken. Every single time I tried to use it, the system failed and gave me a "Something went wrong" error.

Since the product literally does not work, I immediately contacted their support (a rep named Venice) well within the 3-day trial window to cancel and request a refund. Instead of honoring their trial period, they forced the $60 annual charge to post to my credit card and completely refused to refund my money.

Their website proudly claims a "Money back guarantee if anything we produce is flagged as not human." Yet, when their system is completely paralyzed and produces NOTHING at all, they refuse to give your money back! Instead, they offered me "rollover words" for a platform that is technically broken on my end. Why would I want credits for a service I cannot even use?

They trap you with the promise of a free trial, deliver a defective product, and then hijack your funds. I am now forced to file a chargeback dispute with my bank for consumer fraud and report their merchant account to Stripe.

Save your money and your time. This company is a complete scam.

March 21, 2026
Unprompted review
Rated 1 out of 5 stars

I was scammed

I was charged $228.69 immediately after signing up for a “3-day free trial,” which is very misleading. I have contacted support multiple times over the past 4 days and received no response. I have already reported this to my bank as an unauthorized charge and initiated a chargeback. Please be careful before entering your card details here.

March 14, 2026
Unprompted review
Rated 1 out of 5 stars

I purchased a year subscription for $60…

I purchased a year subscription for $60 USD mainly to use the Humanizer. As with most things I subscribe too that I only intend to use a year I canceled only a few days into subscription. Every time you do that it is ONLY supposed to cancel the reoccurring charges. What they did was take away the entire year that I had already paid for 2 days prior and did not even refund me a dime. They stole $60. I contacted them twice and have never had any reply back from them.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Very helpful

Very helpful, quick response. They were answering every question i had, Kate specifically. She was such a huge help! I will be going back to this website when i need.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Great support and fast resolution

I initially had an issue with my subscription being charged after I thought I had canceled it, which was frustrating. However, I contacted support and they responded quickly and professionally. They took the time to review my case and approved a refund, which I really appreciated.

Overall, the support team was helpful and handled the situation well. Thank you to Kate for assisting me

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Extremely misleading

Extremely misleading. They sort of lured you in, and now you're being charged for a full plan? Fine, but there's no rollover credits if I didn't use anything, and cancelling will also make me lose my current plan, which I paid for? I don't understand a thing from this site. And they haven't even responded to my email.

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM No automatic cancellation + scam attempt

No automatic cancellation. You have to send email. What if there is noone on the other end to respond? The cancellation after that was ignored although I asked explicitly for confirmation. Luckily my bank blocked it however I had to order new card as it was marked as a scam. Stay away. Use grammarly or similar legit service.

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I had a really good experience with the support team

I had a really good experience with the support team. They were friendly, patient, and explained everything clearly. I got the help I needed without any hassle, and the whole process felt very smooth. It’s always nice when support actually takes the time to assist properly. Overall, I’m very satisfied with the service and appreciate the help I received.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

Great at deceiving customers!

Be careful when purchasing a trial. I thought I was just buying a credit but just discovered that a charge I thought was for something else was actually a subscription I didn't know I was enrolled in. I think I may have been paying for YEARS! No emails from the company, never checked off a membership auto -renewal or for that matter any clear membership sign-up at all. To cancel they make you send an email with a bunch of details. For a tech company you'd think they could create an easier cancelation process. Of course, it is all just deceitful consumer practices which, given the nature of the product, I should not be surprised by. As for the product, if I remember correctly the text they spit out might have been undetectable but it was not good writing so what's the point? That's why their offer of letting me keep mu "unused credits" rather than give me a partial refund is pretty laughable. Still I'm giving 5 stars for not only being good at deceiving customers out of their money but doing it, at least in my case, in a way that was undetectable!

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Ignored reviews and signed up for free…

Ignored reviews and signed up for free trail. Even though i have cancelled on the day I have signed up. They still charged and no response to my emails. I had to raise dispute with bank and block the card

March 6, 2026
Unprompted review
Rated 1 out of 5 stars

I subscribed to the service expecting…

I subscribed to the service expecting reliable results, but unfortunately the delivered service did not meet the expectations they advertise. The results provided by the tool were often inaccurate and clearly questionable, meaning you constantly have to double-check everything yourself. This defeats the whole purpose of using such a service.

When I decided to cancel my subscription, I discovered that I could not get a refund. Even worse, after the cancellation they removed all of my remaining credits, which I had already paid for. That was extremely disappointing.

Overall, the service did not deliver the reliability it promises, and the way the cancellation and credits were handled made the experience even worse. Based on my experience, I would strongly recommend that others think carefully before purchasing this service and always verify the results independently.

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

Scammed

applied for the free trial - did not like the product - cancelled my subscription - was charged for the full year - emailed to ask why - was told that i CANNOT cancel a free trial until it is over, which means I am guaranteed to be charged - there is NO refund policy. Absolute scam artists

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Ava To the Rescue!

I had a great experience working with Ava from the support team. I ran into a sensitive billing issue regarding an unauthorized purchase, and despite the company’s standard non-refundable policy, Ava was incredibly understanding and professional. She went above and beyond to coordinate with the billing department and secured a one-time refund for me. Her communication was clear, timely, and empathetic. It’s rare to find such helpful customer service—thank you, Ava!

March 11, 2026
Unprompted review

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