unicornpunkboi.com Reviews 

I pre-ordered two monster high dolls as a present last year. I now go and check the store and it says that it’s unavailable?
I would like a refund as soon as possible and someone to reply to my email.

Good communication and fast delivery as well as listing products before global release. Overall pleasant experience and easy checkout

I preordered the Lord of the Rings Tumbler back in September for a friend’s birthday present. I was aware it would ship past his birthday as it was due to arrive in November. This didn’t happen. I’ve contacted them multiple times and been given incorrect receiving and shipping dates, the latest one being it was supposed to ship last week. Avoid as much as possible, what an absolute waste of my time and money.

I placed my order on 24/06/2024. I paid for the Monster High Creeproductions: Clawdeen Wolf, Frankie Stein, Draculaura, and Lagoona Blue.

I had already given up, but I just read a comment saying they got their refund. Why have others received theirs while I’ve been waiting for months? What kind of joke is this?

As the title says. I pre-ordered Monster High dolls through this company. I truly wanted to put my faith in this shop and was severely let down.

I preordered all 4 creeproduction wave 1 dolls in August after the disaster of a Smyths launch. I understood they were pre-orders, I collect anime figures and can wait up to a year at a time. This has nothing to do with missing the fact they were pre-orders, or not understanding Mattel is a awful supplier. I was more than patient and incredibly understanding until it became clear I was never getting those dolls. This has to be the worst experience I've ever had trying to:

1) buy a doll. Seconded only by Mattel's own nightmare website and horrible customer service.
2) Contact a company to know where my £140 was.
3) Find a resolution when it became clear they were giving me the runaround. As of receiving my refund (after a whole mess with that too), I was told they were still waiting for a delayed shipment. A delayed shipment from October, and November, and December, apparently. Right.

It is blatantly obvious they oversold pre-orders, and I'd have appreciated some honesty about it. The first wave aren't even on the website anymore and I'm supposed to believe it will be delivered to me sometime soon. Sure.

I don't expect constant communication with a pre-order, but a significant delay or the likelihood of an order being cancelled is more than enough reason to send an email alerting people who put down their money on it. Especially when contacting customer service ranged from fairly easy to utterly impossible. Some days, they were super responsive, and other days I'd have to contact through the Shop app, email, and the website chat bot before getting a response. This was spread over multiple days, mind you.

The recent mark up in price is upsetting, especially when taking into account the fact this company has proven they won't be able to deliver. Charging almost double retail price for Reel Drama is honestly my final straw and what prompted me to write this review. I couldn't even get the creeproduction dolls, which had multiple drops. Reel Drama, a highly anticipated and first restock since the original release? I wouldn't hold my breath.

Don't waste your time, money or effort by pre-ordering through this store. I can't speak on buying in stock merchandise, but I will never buy from here again. All I can say that is positive is that when I could get through to customer service, they were very pleasant.

I got my refund (finally) earlier in the week, and I'm washing my hands of this situation. I'm devastated that I've lost out on getting those dolls, especially after Mattel cancelled my direct order to them. The lack of transparency, the uncertainty and the growing dread as the months went on made this process so much more difficult than it needed to be. I hope that the mess of the first wave has given the shop some sort of strategy to approach future Monster High drops, but I will not be finding out. If I could recommend anything, it would be for more communication and honesty, being put off month after month instead of being told about the issue honestly was the most aggravating part. It seems other people experienced the exact same thing, and furthermore were given different excuses than me. Take that as you will.

Item was what it said it was,delivery could have been quicker .

I ordered Creeproduction dolls back in October 2024. I have constantly chased as they do not keep you updated, it appears they want you to forget the order. I've had enough and asked them to cancel 3 weeks ago but still no sight of refund. Emails are responded sporadically with me being the instigator. They show a complete lack of professionalism and empathy. I tried sorting it with company but no joy, they advised to open a paypal case which I did and I have asked paypal to intervene to get my money back. Paypal case opened 7 days ago and keep giving me the runaround. I now have to wait an additional 2 weeks before I can get my money back. My advice to you, do not place any pre orders with these people and if you do make sure you use paypal (within 6 months) so you are covered. The bottom line is they do not care about their customers, they have terrible customer service and fail to realise there are many other family run Toy retailers providing a far better service!

I ordered the draculaura creeproduction in July 2024 with the original shipping date being august. I haven't received the doll, I haven't received updates without contacting them first. Whilst I understand that Mattel is arguable a bad company with many delays, the lack of proactive communication from Unicorn and Punkboi is inexcusable.

I came onto Trustpilot to discover that some people did receive their dolls in November last year. This suggests, that Unicorn and Punkboi sold way more dolls than they had preordered themselves, this is probably what is causing some of the delays. I have received an email that cites "the sheer volume of preorders" being an issue which solidifies this idea for me. They took on too many preorders and could not fulfil them. Bad business practice.

Today I cancelled by order and will have to find this doll some other way or hope that she's rereleased.

In other news, I did receive an email that read: "Never again will I be taking Mattel preorders. It's always a nightmare." However, they once again have Mattel preorders but now at DOUBLE the retail value (reel drama originally released for 29.99 same as creeproduction dolls but are listed for 59.99 on their website).

The customer service is unfortunately shoddy, as are the morals. I understand it is a family business but there are better ways to handle customers.

I really wanted to like Unicorn and Punkboi, but after this experience, I'll never order from them again and I'll make sure to advise others against it too.

As always amazing service. My package was shipped with such care you would never think it had to cross an ocean to get to me!

I ordered some bitty pops 7/9/2024 for a December birthday present and they never turn up so I emailed asking for a refund and got no reply, now its January I emailed again still no reply can I have a refund please?

Placed an order back in July that never came, so I asked for my order to be cancelled and to receive a refund. It has been almost a month and I’m still yet to receive said refund. They have ignored my previous email and show a complete lack of professionalism

Absolutely terrible at following through with sending you what you've purchased. I waited 6 months for my items and they NEVER sent me any communication about delays or issues with the "supplier". All communication i had to email them for and they just kept telling me the "supplier" had the delay but yet the items are for sale on so many other platforms.

Made my order in 15/09/2024. I paid for the Monster High Creeproductions: Clawdeen Wolf, Frankie Stein and Lagoona Blue. They havent arived yet and its 16/01/2025. I have written 3 emails and yet no response about the status of my order. I lost my opportunity of having these dolls because now they are out of stock. Its my first purchase here and definetly the last. Im done, if they are not gonna be delivered, I want my money back!

Good seller, 1 item didn't come in stock and I waited awhile for it, they had no problem in refunding for it when i didn't want to wait any longer

Fantastic.
Very communicative and patient. Were able to answer every question and were easy to get into contact with as well. Would definitely order from them again. Just brilliant 😊 and the little extras in the parcel were just lovely too ❤️

Ordered Funkopops on the 25th of October. No dispatch information and no replies to emails. Do not buy from here.

Pre ordered squish mallow advent calendar way back in September and it’s now the 16th December and still no advent calendar received! Have messaged but going by the reviews on here they are not likely to respond. Will be going t my bank to get money back if I don’t hear anything in next couple of days.

Made a preorder for a tumbler in June. It was supposed to ship in November. All my emails have been ignored. One response on messenger asking for my order number, then nothing. Terrible customer service with almost zero communication. I sent emails starting December 6th and it's now the 15th.

Preordered an advent calendar in August for shipping to commence in November. Despite trying to contact them through the Shop app and on their own live chat, I have received no response or any form of contact.

We ordered an advent calendar for my daughter in early November so it would arrive by December 1st. It is currently December 12th and still no calendar! We asked for a return of our $65 and were flatly denied! Horrible customer service!