I was ready to buy and have coffee beans delivered. However, then I noticed that I was being signed up for monthly deliveries by default. That is sharp practice. You will never get an order from me. M... See more
Company replied
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I was ready to buy and have coffee beans delivered. However, then I noticed that I was being signed up for monthly deliveries by default. That is sharp practice. You will never get an order from me. M... See more
Company replied
Ordered a four pack bundle of wholebean, and received cafetiere grind. Not ideal, but contacted the company via email, and received a response the same day from Tom: a thorough friendly response and t... See more
I've had a coffee subscription for a year or so, I have whole means - always very fresh. We have recently had a few bags of El Topacio Washed Bourbon which is absolutely beautiful, can't get over how... See more
I've a SAGE barista pro machine at home. Beans from UNION never fail to deliver on a great expresso (Bean to cup) You pay for quality & so worth it. I've tried 6 x 200g of different types. Trying to... See more
Union Hand-Roasted Coffee is a speciality, artisan coffee roaster specialising in exceptional, directly traded coffee. Unique hand-crafted blends and single estate coffees are freshly hand-roasted every day, in small batches. Our coffees are suitable f...
South Crescent 7A, E16 4TL, London, United Kingdom
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Fantastic coffee provided by fantastic service.
I was ready to buy and have coffee beans delivered. However, then I noticed that I was being signed up for monthly deliveries by default. That is sharp practice. You will never get an order from me. Makes me wonder what other dodgy practices the company is upto.

Reply from Union Hand-Roasted Coffee
This company is very helpful and professional. The coffee is lovely I bought half caffeine full caffeine and decaf, there all have really nice notes to them . I would recommend to anyone who is looking for a really good coffee.
Excellent freshly roasted coffee, great service.
Sustainable packaging.
Great service delivering my favourite coffee beans quickly.
Union coffee, house blend, makes a superb brew: one of my all-time favourite coffees. Their subscription delivery arrangements are perfect, allowing me to delay fresh supplies when I’m away from home for a few weeks.
I placed an order with Union Hand‑Roasted Coffee on 21/06, and unfortunately I have not received any update since. The payment was taken from my account immediately, but I received no order confirmation, no dispatch information, and no communication from the company.
I have tried contacting Union through their website, but I haven’t received any response, and there is no clear way to check the status of my order. At this point, I have no idea where my order is or whether it has even been processed.
This has been a disappointing experience, especially given the company’s reputation. I hope they improve their communication and customer support, as customers should not be left without updates after payment has been taken.

Reply from Union Hand-Roasted Coffee
Anyone that thinks this is nice coffee is mental, grim. Buy fresh for real flavour.
Will be returning for refund.

Reply from Union Hand-Roasted Coffee
Arrived quickly, well packed and all fine.
We're enjoying trying the different coffee's

Reply from Union Hand-Roasted Coffee
The Coffee is great, and the service is wonderful. But the new packaging. I1 may be 'better' than the old ones (good, up to a point). But LDPE is STILL PLASTIC. It is not universally recycleable, and is based on non-renewables. There have to be better ways.

Reply from Union Hand-Roasted Coffee
The website is easy to navigate, the team are efficient and customer service is fantastic.
I love the huge ever changing selection of healthy flavourful coffees they offer as it's impossible to get bored! Ever since our first purchase from union roasted we have never looked back.

Reply from Union Hand-Roasted Coffee
Great coffee with a range of options. Swift deliveries and pleasant customer service whenever I have had to call up.
Great coffee. Decaf coffee can be bland and disappointing but yours is full of depth and lots of different notes of flavour. Enjoying it every day .
I’m really disappointed with the Ethiopian Yirgacheffe coffee I got from Union. It’s honestly one of the worst coffees I’ve tried. The bitterness is too strong, the beans are different sizes like they’re mixed from different sources, and the roast doesn’t feel professional at all. It’s also not a light roast like they claim.
If this is their usual quality, I really wouldn’t recommend it. I’m not sure if this is always the case or if I was just unlucky this time, but the experience was very frustrating.
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