Union Hand-Roasted Coffee Reviews 

67
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TrustScore 4 out of 5

4.1

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Rated 1 out of 5 stars

I was ready to buy and have coffee beans delivered. However, then I noticed that I was being signed up for monthly deliveries by default. That is sharp practice. You will never get an order from me. M... See more

Company replied

Rated 4 out of 5 stars

Ordered a four pack bundle of wholebean, and received cafetiere grind. Not ideal, but contacted the company via email, and received a response the same day from Tom: a thorough friendly response and t... See more

Rated 5 out of 5 stars

I've had a coffee subscription for a year or so, I have whole means - always very fresh. We have recently had a few bags of El Topacio Washed Bourbon which is absolutely beautiful, can't get over how... See more

Rated 5 out of 5 stars

I've a SAGE barista pro machine at home. Beans from UNION never fail to deliver on a great expresso (Bean to cup) You pay for quality & so worth it. I've tried 6 x 200g of different types. Trying to... See more

Company details

  1. Restaurants & Bars

Information provided by various external sources

Union Hand-Roasted Coffee is a speciality, artisan coffee roaster specialising in exceptional, directly traded coffee. Unique hand-crafted blends and single estate coffees are freshly hand-roasted every day, in small batches. Our coffees are suitable f...


Contact info

4.1

Great

TrustScore 4 out of 5

67 reviews

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4.1

All reviews

(67)

20 reviews in the last 12 months

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Rated 1 out of 5 stars

Auto repeat by default. Jokers.

I was ready to buy and have coffee beans delivered. However, then I noticed that I was being signed up for monthly deliveries by default. That is sharp practice. You will never get an order from me. Makes me wonder what other dodgy practices the company is upto.

October 29, 2026
Unprompted review
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Reply from Union Hand-Roasted Coffee

Hi Neil,

Thanks for sharing your feedback, and we're sorry this has put you off ordering with us.

Our Subscribe & Save option is selected by default as it offers customers better value, but there is always the option to make a one-time purchase instead. That said, we appreciate your point about making this choice clear and understand your concern.

As a B Corp, doing business responsibly and transparently is something we take very seriously, so we're disappointed that your experience has left you with a different impression. That's certainly not our intention, and we genuinely appreciate you raising it.

We hope this provides some reassurance and that you'll consider giving us a try in the future.

Rated 5 out of 5 stars

This company is very helpful and…

This company is very helpful and professional. The coffee is lovely I bought half caffeine full caffeine and decaf, there all have really nice notes to them . I would recommend to anyone who is looking for a really good coffee.

July 20, 2026
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Rated 5 out of 5 stars

Union coffee is an Excellent company.

Union coffee, house blend, makes a superb brew: one of my all-time favourite coffees. Their subscription delivery arrangements are perfect, allowing me to delay fresh supplies when I’m away from home for a few weeks.

June 17, 2026
Rated 1 out of 5 stars

I placed an order with Union…

I placed an order with Union Hand‑Roasted Coffee on 21/06, and unfortunately I have not received any update since. The payment was taken from my account immediately, but I received no order confirmation, no dispatch information, and no communication from the company.
I have tried contacting Union through their website, but I haven’t received any response, and there is no clear way to check the status of my order. At this point, I have no idea where my order is or whether it has even been processed.
This has been a disappointing experience, especially given the company’s reputation. I hope they improve their communication and customer support, as customers should not be left without updates after payment has been taken.

June 21, 2026
Unprompted review
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Reply from Union Hand-Roasted Coffee

Hi, thanks for your message and very sorry to hear this. Looking at your order it appears you may have added your email address incorrectly at checkout and therefore our emails were not reaching you. We have since replied to your message and included the tracking link within it. We hope that helps and you enjoy the coffee!

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Rated 1 out of 5 stars

Anyone that thinks this is nice coffee…

Anyone that thinks this is nice coffee is mental, grim. Buy fresh for real flavour.

Will be returning for refund.

April 11, 2026
Unprompted review
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Reply from Union Hand-Roasted Coffee

Thanks for your honest review and very sorry to hear this. We attempted to reach out to you for further information however sadly haven't heard back yet. If you could please drop us a message to hello@unionroasted.com we'd be happy to investigate further and find a solution for you. Many thanks,

Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, well packed and all fine.
We're enjoying trying the different coffee's

March 18, 2026
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Reply from Union Hand-Roasted Coffee

Thanks very much for your review. It is always great to hear from someone who enjoys our coffee.

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Rated 5 out of 5 stars

The BEST coffee in the market

The BEST coffee in the market

March 18, 2026
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Reply from Union Hand-Roasted Coffee

Thanks very much for your kind review. It is always great to hear from someone who really enjoys our coffee.

Rated 5 out of 5 stars

No. 1 place for single origin coffee

The website is easy to navigate, the team are efficient and customer service is fantastic.

I love the huge ever changing selection of healthy flavourful coffees they offer as it's impossible to get bored! Ever since our first purchase from union roasted we have never looked back.

March 18, 2026
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Reply from Union Hand-Roasted Coffee

Thanks very much for your kind review. It is always great to hear from someone who really enjoys our coffee and what we do here. Happy brewing!

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Rated 5 out of 5 stars

Great coffee

Great coffee. Decaf coffee can be bland and disappointing but yours is full of depth and lots of different notes of flavour. Enjoying it every day .

February 24, 2026
Rated 1 out of 5 stars

I’m really disappointed with the…

I’m really disappointed with the Ethiopian Yirgacheffe coffee I got from Union. It’s honestly one of the worst coffees I’ve tried. The bitterness is too strong, the beans are different sizes like they’re mixed from different sources, and the roast doesn’t feel professional at all. It’s also not a light roast like they claim.
If this is their usual quality, I really wouldn’t recommend it. I’m not sure if this is always the case or if I was just unlucky this time, but the experience was very frustrating.

December 7, 2025
Unprompted review

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