Uniquelooks.com Reviews 616

TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

Product range and delivery service unusually good. Just loved the humorous/light hearted "advice of despatch " - in fact circulated this to all my online friends who agreed that this nicely tied u... See more

Rated 5 out of 5 stars

I ordered a few bottles of dye, and the package arrived safely at my home adress in France, and very quickly to boot. Before my order, I had the occasion of contacting customer service, and the answe... See more

Rated 1 out of 5 stars

I have ordered from Unique Looks before and sometimes it can take awhile to get my package so I waited a couple of months before I enquired because I ordered just before christmas. I still haven't... See more

Rated 5 out of 5 stars

First time ordered from Unique Looks that were a little crazy. Eventually sorted out and products arrived safely in Australia within about 5 days. Have just finished my second order and products are... See more

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4.5

Excellent

TrustScore 4.5 out of 5

616 reviews

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Rated 4 out of 5 stars

Same product, half the salon cost!

The order was sent quickly and was exactly what I wanted. I like the team's sense of humour, too! The only reason for 4 not 5 stars is that the packaging couldn't withstand its treatment by the delivery service.

March 21, 2014
Unprompted review
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Rated 4 out of 5 stars

firstorder

overall pleased with the service Uniquelooks delivered. I would like a faster delivery service as I waited approximately 10 days for my order

March 5, 2014
Unprompted review
Rated 5 out of 5 stars

Unique Looks - No, Unique Service

First time ordered from Unique Looks that were a little crazy. Eventually sorted out and products arrived safely in Australia within about 5 days. Have just finished my second order and products are expected to arrive today or tomorrow here in Australia. Louise in their customer service department was fantastic and answered all my questions. Will certainly use them again and recommend them highly.

March 5, 2014
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Rated 4 out of 5 stars

Good service, no problems

Hadn't shopped from this website previously, but my first transaction was smooth without any problems, the items arrived about a week later.
The only thing I'd say is, between order placement and any other progress change or update there was about 5 days or so - which seems a lot.

March 4, 2014
Unprompted review
Rated 5 out of 5 stars

Legit

Great prices for a product that is not sold in the US. I chose international priority shipping and my package arrived within a week.

March 2, 2014
Unprompted review
Rated 5 out of 5 stars

FREE CANDY!!

Navigating their site is easy, the prices are the best I've found anywhere and they will send you email alerts on when they have a product back in stock if it is out when you check for it.

The shipping emails were funny and witty and I got a small roll of candy hearts with my order. Who doesn't like free candy?

March 2, 2014
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Rated 2 out of 5 stars

Order was not dispached when should have, and no explanation offered upon request.

As my order had not arrived after 20 days from receiving an e-mail about it being dispached, I queried after it. I was answered quickly with an explanation that my order had actually been dispached 14 days after the order was made, and the original e-mail had been sent by mistake. I was offered no explanation as to why the order was not dispached in time, and after asking for one again I received no answer at all.
Products finally arrived 7 days after my e-mail query, which makes me think they were actually only dispached then.
This was all very disappointing, not so much for there having clearly been a mistake with shipping my order, but for the service I received after asking after it. Particlarly disappointing as previously I have been very happy with their service.

February 27, 2014
Unprompted review
Rated 2 out of 5 stars

Great email to say it on its way, but far to long waiting!

I ordered on the 5th of February and sadly I'm still waiting for my goods! My first order came within two days so I thought great I will use them again, I ordered and it said it was in stock but still it has not arrived, I have emailed them twice now to ask where it is but they don't reply!!! Over all a unsatisfactory experience not a happy customer

February 26, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Sahrae,
My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com I will gladly look into your order for you.
Once again my apologies for this

Kindest Regards
Annie

Rated 1 out of 5 stars

Unprofessional. I wouldn't recommend this company or use them again.

Wrong products delivered. Unable to get on the phone and no reply to an email I sent. Would not recommend this company or use them again.

February 25, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello There,

My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com I will gladly look into your order for and correct all errors that have been made.

Kindest Regards
Annie

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Rated 5 out of 5 stars

Simply The Best Web Experience Ever!!!!!!!!!

BUYING EXPERIENCE FROM THESE GUYS WAS AMAZING. THEY DIDNT HAVE THE PRODUCT I ORDERED IN STOCK AND CAME STRAIGHT BACK TO TELL ME SO, I ORDERED ANOTHER WHICH WAS ACKNOWLEDGED AND DESPATCHED IMMEDIATELY. THEY THEN SENT THE MOST FABULOUS EMAIL LETTING ME KNOW MY PRODUCT WAS ON ITS WAY. THE EMAIL WAS ORIGINAL QUIRKY AND MADE ME LAUGH! I WOULD HAVE ABSOLUTELY NO HESITATION IN RECOMMENDING UNIQUELOOKS, EVERYTHING ABOUTH THIS COMPANY IS PROFFESSIONAL AND "UNIQUE".
THANKS GUYS.....TILL WE MEET AGAIN!

February 24, 2014
Unprompted review
Rated 1 out of 5 stars

I haven't receive my package yet. Going on 2 weeks

No happy with the service been 2 weeks still haven't recieved my package.

February 21, 2014
Unprompted review
Uniquelooks.com logo

Reply from Uniquelooks.com

Hello Karen,

My name is Annie, I am from the customer care team here at uniquelooks.com

If you could kindly email me at care@uniquelooks.com I will gladly look into your order for

Kindest Regards
Annie

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