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Unitel Direct Ltd Reviews 

3,415
•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and polite demeanor, often assisting effectively with queries and account management. Many people highlight the excellent service received, noting employees are informative, friendly, and a pleasure to deal with, providing great guidance and support. However, some customers reported significant dissatisfaction with the company's website and SEO services, finding them ineffective and not delivering promised results, which led to wasted money. Several reviewers also experienced issues with payment practices, including difficulties canceling contracts and unexpected charges, alongside reports of rude staff interactions and a perceived lack of genuine customer service.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme disappointment... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting positive... See more

Website

Customers had negative experiences with website services, often reporting significant delays in delivery,... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, citing unexpected charges and concerns... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Rated 5 out of 5 stars

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discus... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,415)

119 reviews in the last 12 months

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Rated 5 out of 5 stars

austin has been helpfull and sorted my…

austin has been helpfull and sorted my issues when running business which has online payments and has online accounts to place orders you need reliability my intrernet has been poor and not working a lot he told me i needed to upgrade with them hope it works as he says the future will tell thanks austin for your help

July 11, 2025
Unprompted review

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