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Unitel Direct Ltd Reviews 

3,415
•
TrustScore 4 out of 5

4.0

Online Marketing Agency
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Review summary

Created with AI, based on recent reviews

Looking at 134 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and polite demeanor, often assisting effectively with queries and account management. Many people highlight the excellent service received, noting employees are informative, friendly, and a pleasure to deal with, providing great guidance and support. However, some customers reported significant dissatisfaction with the company's website and SEO services, finding them ineffective and not delivering promised results, which led to wasted money. Several reviewers also experienced issues with payment practices, including difficulties canceling contracts and unexpected charges, alongside reports of rude staff interactions and a perceived lack of genuine customer service.

What people talk about most

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many expressing extreme disappointment... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers reporting positive... See more

Website

Customers had negative experiences with website services, often reporting significant delays in delivery,... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, citing unexpected charges and concerns... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I contacted Unitel today and was greeted by Jason on Customer Services who was most polite and professional. Having explained my enquiry to him, he handled it very well and was most informative and... See more

Rated 5 out of 5 stars

Samson has been very helpful during the last few weeks when my internet stopped working. There were several issues, one resolved by OpenReach and one by sending me a new router which should arrive tod... See more

Rated 5 out of 5 stars

Melissa and Alex Greenwood were extremely helpful with my query and did an excellent job in sorting everything out for us. They very professional and are a great asset to your team.

Rated 5 out of 5 stars

Jason was very helpful. We are still weighing up the products and services with Unitel but Jason was very helpful in gaining all the information we needed to do this and followed up with us to discus... See more

Company details

  1. Online Marketing Agency
  2. Telecommunications Service Provider

Written by the company

Unitel Direct are one of the UK's leading and fastest growing Web and utilities suppliers in the UK. We have over 400 staff working for Unitel and our group of companies. We operate one of the most successful switching sites for fuel and telecoms in the UK. Over 5,000 customers use Unitel and our group of companies every month. Our pricing for our utilities are some of the cheapest in the UK

Contact info

4.0

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.0

All reviews

(3,415)

119 reviews in the last 12 months

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Rated 1 out of 5 stars

total waste of time

July 9, 2025
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Good afternoon,

I'm truly sorry to see you have felt the need to place this comment.

A senior member of the team will be in touch to discuss your concerns further. I'm certain that, together, we'll be able to come to a positive resolution.

Warmest Regards
Unitel

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Rated 1 out of 5 stars

Scam company they offer you the world…

Scam company they offer you the world but when you accept the verbal contract you’re trapped and you won’t receive what you was told at the beginning. Don’t believe the fake positive reviews. They taken their Google reviews down for a reason

July 4, 2025
Unprompted review
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Hi Gavinder,

You have made some very bold claims here that are simply not true.

As our business relationship had come to an end some time ago, I will wish you the best of luck for the future.

Many thanks
Unitel.

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Rated 1 out of 5 stars

Just paid 1000 on credit card and next…

Just paid 1000 on credit card and next month another 1050.reduced from 3500 odd..please read my previous feedback.if you are dealing with this company be on high alert!! What is on website is not on contract!!! Read everything at least 5 times and then read again you might find the sticking point that they don't want you too find!! Good luck at least I have shared this info so fore warned is fore armed.CHECK DATES OF CONTRACT END!! ITS NOT 30 TOO 45 DAYS ITS THE 15 DAYS INBETWEEN !!! WIsh I had known this!! This is my families money not mine..please please take note of this.i have had assurance that this is the end of any contract I entered into let's see eh..think I may go back and decline every day of the 15 days out of 365 that I am allowed too cancel just too be sure.have read a sad story of a guy that's still in the circle after 8 years!!! That's alot of money and I feel for him!!!

July 2, 2025
Unprompted review
Unitel Direct Ltd logo

Reply from Unitel Direct Ltd

Hi Timothy,

Thank you for responding to our request for further information.

This isn't a review I would expect to see, considering you are currently on the first page of Google for both websites we have created for you, something we do no guarantee.

As always, you are also listed on the first page of Bing and Yahoo as per our contract, you have premium listings on all of our directories and have been submitted to around 600 online platforms.

I understand that the basis of your review is regarding the automatic renewal on your account. It's worth noting that our terms were made clear to you when you came on board and after this you went ahead and signed a contract too.

Our Customer Journey team had contacted you every month to check in, I truly wish you had raised your concerns sooner, our Customer Services department would've been on hand to help and we may not be in this situation now. I am however happy to see you have come to a positive resolution with regards to your account.

If you do wish to discuss this further, please don't hesitate to contact our Customer Service Centre.

Warmest Regards,
Unitel.

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