Once again, Unity were highly competitive with their quote. This year Jasmine was our point of contact and she provided a first class service. She clarified several points with the broker on range o... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Chelsea at Unity did a great job in navigating us through a hike in insurance due to correcting property valuation. Unity understand the wider needs of Scout groups and Chelsea was able to reduce the... See more
Company replied
Really easy. A 5 minute phone call to explain our significant change in circumstances and they updated our renewal documents and followed up to confirm we wanted to go ahead within a few hours - and a... See more
Company replied
Really good and bespoke service, ensuring we can feel safe that ourselves and our customers are well protected should the need arise. Lucy did a great job of covering our very demanding and complicate... See more
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Company details
Written by the company
Unity Insurance Services is a charity-owned, specialist insurance broker committed to supporting the charity sector for their insurance needs. We work closely with our clients and a wide range of insurance providers to arrange tailored insurance solutions, ensuring you find the right protection – even for the most challenging risks. Our goal is to ensure you have the right insurance in place so you’re fully protected, allowing you to focus on what matters most: achieving your charity’s goals. Whether it’s insurance for charities, youth groups, or other not-for-profit organisations, we’ve got you covered. At Unity Insurance Services, we don’t just arrange insurance; we actively support the not-for-profit sector. As part of the youth charity, the Scout Association, we Gift Aid 100% of our profits to charity, helping young people develop vital skills for life. We specialise in providing insurance for Scout groups, Girlguiding units, Boys’ Brigade Councils, charities, CICs, and other community groups. Our experienced, empathetic team offers expert advice to over 7,000 charity organisations and manages more than 10,000 policies. As a charity specialist insurance broker, we invite you to join the Unity community. Call us on 0333 0917 010, and let us help protect what matters most.
Contact info
Suite 8, Business Park, BN15 8UW, Lancing, United Kingdom
- 0345 040 7702
- unityinsuranceservices.co.uk
4.7
Excellent
570 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good Insurance for scouts groups
Good Insurance for scouts groups, but not a very streamlined process. Received separate emails for each policy and was told had to make two payments for premium. I didint just combined it and it worked fine. Need to be more aware most people sorting things out are volunteers and time is important to them
February 16, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for this feedback Alan, glad we provided a good service. I will pass your comments along to the team.
Really helpful and responsive
Really helpful and responsive, claim settled quickly with no unnecessary messing about
February 27, 2026
Unprompted review
Reply from Unity Insurance Services
We really appreciate this feedback Sara. Glad we settled your claim efficiently for your group.
We worked with Natalie who was…
We worked with Natalie who was extremely helpful with our renewal. We needed to have a revaluation on our premises and organised through BCH as recommended by Unity, the process was quick and painless.
All in all we were pleased with the service and the time afforded to us to make the appropriate decisions.
February 14, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you Simon for this lovely feedback. Happy to hear Unity has provided excellent customer service. I will pass your kind comments along to Natalie and the rest of the team.
Good quotes, friendly & efficient
Good quotes, and when we have needed to claim in the past, we have received a friendly & efficient service.
February 24, 2026
Unprompted review
Reply from Unity Insurance Services
Hi Paul, we really appreciate this feedback. Glad Unity always provide a friendly and efficient service.
Excellent service and contact from Unity
Excellent service and contact
February 12, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for this lovely feedback George!
Very positive experience - recommended
Good communication, clear guidance, friendly and professional, no 'hard sell'. Recommended.
February 6, 2026
Unprompted review
Reply from Unity Insurance Services
Hi Katy, thank you for this kind feedback and recommendation. We look forward to assisting you in the future.
Very responsive and a highly…
Very responsive and a highly competitive quote for our scout overseas trip. They know just what cover we need. Thank you guys!
February 3, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely feedback Sue. So pleased Unity were responsive and provided you with a competitive quote. We look forward to continuing to assist your group.
Always very easy to contact
Always very easy to contact, seek advice and provides the right product for our needs.
February 11, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you Bryant for this kind feedback. We look forward to continuing to provide you with advice and cover.
Easy process
I like that I get an email telling me the due date for renewal is coming and I can then sort a date/time to just do that. The staff are always helpful andkind
January 27, 2026
Unprompted review
Reply from Unity Insurance Services
Hi Tom, glad Unity gave you plenty of notice for your renewal and that our staff are always helpful. We appreciate your feedback!
Great customer experiance
Great customer experiance. Always happy to help and always good value.
February 9, 2026
Unprompted review
Reply from Unity Insurance Services
Glad Unity are able to provide you with great customer service, David. Thank you for this kind feedback.
Always helpful when speaking to Unity…
Always helpful when speaking to Unity staff. Quick to replay and have good knowledge of Groups Scouting requirements.
January 22, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for your lovely review, we greatly appreciate your kind words.
Really impressed with Rob
Really impressed with Rob, who took the time to understand our requirements
January 15, 2026
Unprompted review
Reply from Unity Insurance Services
Unity really appreciate your feedback, thank you. Will pass your comments along to Rob.
Friendly and very efficient service.
Friendly and very efficient service as always from Natalie. Answered all our questions and nothing was too much trouble. Telephone answered quickly and no long recorded menu choices to wade through to get to speak to someone!
January 29, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you, Ian, for this lovely feedback. Glad Unity always answers your questions. Will pass your kind comments along to Natalie and the team!
Insurance Renewal
Service from Unity is always speedy, and the reminder is really helpful when renewing the insurance. When we've needed any assistance we have always got clear straightforward answers.
January 10, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for your kind feedback, Jim, so pleased that we can continue to assist your Group and provide straightforward answers.
Responsive to our needs
Despite a significant increase in the premium for buildings insurance, the Unity representative worked with us to find a policy that was more suited to our needs and thus reduce the premium to something more affordable.
January 23, 2026
Unprompted review
Reply from Unity Insurance Services
Unity really appreciate your feedback Graeme! Glad we were able to provide you with an affordable premium.
Very good service from renewal notice…
Very good service from renewal notice to final annual payment by us
Everything was clear and advised of our requirements
January 5, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you for this great feedback Harry. We look forward to assisting you further!
Company updated my disability related…
Company updated my disability related communication needs and were, patient, kind and helpful.
January 6, 2026
Unprompted review
Reply from Unity Insurance Services
We are happy to hear you have received excellent customer service!
Really helpful and explained everything…
Really helpful and explained everything really well.
January 19, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you Lottie for this feedback.
Easy, friendly experience
Helpful reminder email when due to renew, no problem changing contact details, friendly and efficient communication.
January 12, 2026
Unprompted review
Reply from Unity Insurance Services
Thank you so much for your kind feedback, glad that we could provide a great level of customer service and help you.
Excellent communication
Excellent communication, very easy to discuss issue and a wide ranging policy - ideal for Scouts. Reminders sent in good time and price competitive
December 17, 2025
Unprompted review
Reply from Unity Insurance Services
Hi Bridget, glad Unity was able to provide great customer service and quickly sort out your renewal. We greatly appreciate your feedback!
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