Universal Eco Homes Group Ltd Reviews 

140
•
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

We had a call from Universal and invited Simon to visit without any real intention of buying. However, we did discuss the state of our two roofs and he presented us with a first class service and p... See more

Rated 5 out of 5 stars

The work done by Dave & Marius to our cottage was really good. They finished on time, even though they had to abandon the work to collect scaffolding, only obtainable from a distance exceeding 20 mil... See more

Company replied

Rated 5 out of 5 stars

Great company! Repainted our roof and cleaned the driveway. They did exactly what they said they would do, keeping us informed all the way . Customer service absolutely superb , and all staff friendly... See more

Company replied

Rated 5 out of 5 stars

From start to finish contact was very good, date arranged to suit and Jack arrived each day on time and worked really hard. End of each day he showed me what had been done and considering he was o... See more

Company replied

Company details

  1. Roofing Contractor
  2. also in
  3. Building Restoration Service
  4. Gutter Cleaning Service
  5. Painter
  6. Waterproofing Company

About Universal Eco Homes Group Ltd

Written by the company

Universal Eco Homes is a professional family run business with offices in Colchester and Manchester. With many years of experience in the industry we have a professional, dedicated, qualified and friendly in house team of staff. Universal Eco Homes are fully insured and health and safety compliant.

Our comprehensive services include

- Pressure Washing

- Soft Wash

- Gutter Cleaning

- Moss Removal

- Roof Cleaning

- Roof Sealing/Coating

- Exterior Wall Cleaning

- Exterior Wall Coating

- Patio Cleaning

- Patio Sealing

- Driveway Cleaning

- Driveway Sealing

Universal Eco Homes cover Essex, London, Norfolk, Suffolk, Kent, East Sussex, West Sussex, Surrey, Buckinghamshire, Hertfordshire, Cambridgeshire, Oxfordshire, Bedfordshire, Berkshire, Northamptonshire, Lancashire, South and West Yorkshire, Cheshire, Merseyside and Greater Manchester areas.

Both our roof and wall coatings come in a wide range of colours and come with a substantial guarantees. In order to help us to get the best result our cleaning technicians use the latest equipment, technology and products. This means that our customers get great results, every time.

For Universal Eco Homes there is no job too big or too small. We apply the same levels of care and expertise to all our customers from smaller, domestic works to larger commercial properties.

If you would like to find out more about the full range of services that we offer to domestic and commercial clients please contact us for a free, no-obligation quote 0800 047 2404 or visit our website www.universalecohomes.co.uk.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

140 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.5

All reviews

(140)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

Did what they said they would

Did what they said they would, efficient service

July 24, 2023
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Thank you for your review. Glad you were happy with the services provided. Thank you for taking the time to leave this review.

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Rated 5 out of 5 stars

House clean and Painted

The job was carried out to our satisfaction. The staff were polite and professional, and cleaned up when the job was completed.
Payment taken after we were happy with the job.

July 2, 2023
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Reply from Universal Eco Homes Group Ltd

We appreciate you taking the time to leave us with this review. We will pass on your lovely comment to the relevant team.

Rated 3 out of 5 stars

roof cleaner worked hard

worked as agreed, they explained things well and did a good job cleaning.
later in the day it ended up rushed and some damage , windows needed thorough cleaning shortly after also

July 5, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for your review and also like to say thank you to your wife for the lovely email she sent to Chris, (to say I just wanted to reiterate what an amazing job the younger man did on our roof, his attention to details was amazing and his clean up too was much appreciated.) So sorry about the small damage, accidents do happen from time to time, not very often. Discount was issued for double glazing top little cover. Also thank you for the great review left on job sheet.

Rated 4 out of 5 stars

Did a good job

Did a good job , pretty much on time
We are now awaiting the effect of the painting on the dampness we had experencied previously on some walls before giving the full 5 stars

May 24, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for your kind review.

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Rated 5 out of 5 stars

A great service from David and Aldi…

A great service from David and Aldi today for sealing the outside brickwork, cleaning gutters and window frames and particular attention to the corner holding cement replacements and leaving the property spic and span … very pleased with service and willing to recommend. Michael and Marian

June 29, 2023
Unprompted review
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Thank you, glad you were happy with the service supplied. It was very kind of you to take the time to leave these comments.

Rated 5 out of 5 stars

Great company .Fantastic job!

Dave and Rob did an amazing job cleaning and sealing our roof tiles.
They were polite and hard working on what was a very hot day!
Amazing job cleaning the gutters ,facias ,UPVC, pathways and windows after the job.
Roof tiles look like new.
Great company and so pleased with the result.
Would highly recommend.

June 21, 2023
Unprompted review
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Very kind of you to leave this review. Will make sure Dave and Rob see it. So pleased you happy with service provide.

Rated 5 out of 5 stars

We were very pleased with the service…

We were very pleased with the service we received. The workmen carried out the work very well. Kept all the surrounding areas clean and tidy. They were pleasant and worked well. Arriving at the time we were advised and explained what they were doing at each process

June 1, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for the 5 star review. Jena said is was a pleasure to deal with you as customers. Really appreciate you taking the time to put up this review.

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Rated 5 out of 5 stars

Great job done

Great job done
Very friendly team
Very satisfied

May 30, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for taking the time to leave this review. Most appreciated.

Rated 5 out of 5 stars

Hard working British Workers.

I cannot praise your team enough, they were courteous, respectful and hard working the whole time (2 days) they were on my property,5 stars +

June 5, 2023
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Thank you for the amazing review, it was a pleasure to carry out the works for you.

Rated 4 out of 5 stars

Good job But- the repair work to the…

Good job But- the repair work to the brickwork could not be completed adequatly - they worked much later than planned but the time estimated to do the job was inadequate
Pleasant & helpful

April 30, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for taking the time to leave this review. Very much appreciated. The team did work longer than expected as more repair than 1st anticipated.
We have great team members that go above and beyond for our customers.

Rated 1 out of 5 stars

AVOID - Extremely unclean and unprofessional…

Extremely unclean and unprofessional company.

1. The first contact was a surveyor who came home explained in detail (basically marketed too well and overly)- said a thorough clean will be done for a FULL day along with a Properla sealant treatment etc... no debris will be left on premise or in the backyard or front, everything will be done in top shape. Once this is all complete there will be a site survey to check everything is done well and only then they will issue warranty certificate valid for 20 years. If during survey find something wrong, they will do entire process once again.
2. The workers arrived and within an hour they said cleaning is all done... i went to check and found a lot of moss still on the ends of the tiles and they took another 3 times to get it off. They kept using swear words while working, damaged my hallway wall by scratching it with their equipment (because i caught them doing it and reported immediately, their boss agreed to take cut on payment when i produce the invoice for wall repair) & did not clean the area afterwards properly. I had ot chase them to ensure every bit of dirt was gone, but they left so much more uncleaned and rushed off for their next job.
3. There was no survey done after the job, their boss said it is not part of process and they just sent certificate stating this is standard process.

Bottom Line: PATHETIC team and worthless for the 1950£ paid for a 2 bed mid terraced house.

January 19, 2023
Unprompted review
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

We value your comments as customer service is our priority. Please refer to paperwork dated the 7.1.23 whereby it clearly states 10-year Guarantee not 20?
We do not do a survey to confirm product working. You were advised guarantee would be posted of which it was along with a copy sent via email. Works were carried out over 2 days 12.1.23 & 19.1.23 due to weather.
Regarding comments about our staff swearing in fact it was (your partner) swearing and shouting @ our staff while on site. Your partner kept offering them cash to do job and said don’t tell your boss. The team advise every client is issued a receipt for payment. Also, your partner was very abrupt to office staff. We have photos and videos before and after works carried out. From this footage we can see the works were carried out professionally.
Your partner brought to our attention a very small mark in hallway; we were not convinced our team had caused this damage but as a gesture of good will paid for the works to be carried out to repair the said small area. It took 3 months after works completed to obtain full payment outstanding and receive proof of payment made for alleged damages.
We feel with have gone above and beyond.
We have received nothing in writing or any communication regarding a complaint of works carried out it January 2023.

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Rated 5 out of 5 stars

A clean roof

Professional, clean, tidy, polite, kept me informed at all times, checked my neighbours property was left clean and tidy.
Would strongly reccomend you guys

April 20, 2023
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Reply from Universal Eco Homes Group Ltd

So glad you were happy with service, nice to see another happy client. Thank you for leaving this review.

Rated 5 out of 5 stars

The results exceeded my expectation.

The results exceeded my expectation. The guys was very communicable, and very carefully in the process. Despite that the day was very rainy, they've done the job very quickly.

May 11, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for taking the time to leave this review. Very much appreciated.

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Rated 5 out of 5 stars

what a good job done by a man who…

what a good job done by a man who thought of the customer. clean workmanship would have him back any time

April 17, 2023
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Reply from Universal Eco Homes Group Ltd

Thank you for taking the time to leave a review. Glad you were happy with the workmanship.

Rated 5 out of 5 stars

Very efficient all round.

Arrived punctually. Explained all aspects of the washing, biociding and coating. Got on with work very efficiently. Cleared up properly and managed to get it done in 6 hours and did not have to come back a second day which we had been told to expect.

April 20, 2023
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Thank you very much for taking the time to leave us with a review. I'm glad that our team kept you in the loop of all works which we being done on that day. I'd like to once again thank you as your aware that reviews are very important to us. Take care.

Rated 5 out of 5 stars

Growatt Battery Installation

The Installation experience was good. The Installers were great. However the app hasn't been set up yet as it was explained. We are still awaiting for the App. But the good part is the team is in touch with us to get it resolved.
Truly amazing, Joseph was in touch till we had the App issue resolved. Would definitely recommend Universal Eco Homes. Thanks for the great service. 👍

March 30, 2023
Universal Eco Homes Group Ltd logo

Reply from Universal Eco Homes Group Ltd

Thank you for your kind review, much appreciated.

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