Horrible!!!! Actually zero stars! The driver said credit card machine was broke inside the taxi. Giving him our credit card to call in the payment of $70, he added an unauthorized 22% tip after being... See more
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See what reviewers are saying
Driver was driving erratic 8 1/2 months pregnant and 3 children in car. I was verbally attacked by driver. almost 2 accidents and he wouldn't let us out. Ive left several messages for a return ph... See more
I used Universal Taxi Dispatch services on three occasions over two days. At THE END of two of those rides, I was informed that credit-card devices in each of those two cars were not-functioning/... See more
I would like to report a problem. your driver Joseph Sharp is rude and was yelling out my mother, he was forcing her to pay cash while the costumer service is trying to figure out the payment that we... See more
Company details
Contact info
1740 W Armitage Ct, 60101, Addison, United States
- 888-344-8294
- comments@universaltaxidispatch.com
- universaltaxidispatch.com
1.6
Bad
32 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good
Very good service they are on time clean cab and safe driver reasonable
January 14, 2016
Unprompted review
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driver was polite
strongly recommend this company if you need a ride to the airport.
January 12, 2016
Unprompted review
service was good. driver was very polite.
January 11, 2016
Unprompted review
great airport service
will call again if i need a ride to the airport.
January 11, 2016
Unprompted review
Very quick service with updates at each stage
January 5, 2016
Unprompted review
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Unacceptable experience
I had an unacceptable experience with Universal Taxi. I booked a taxi on January 1, 2016 at 12:57am. At 1:30am I received a call from dispatch telling me the cab was at my location, although the cab was not at my location, and I called the phone number provided for my driver. She figured out she was lost and tried to find the address. After talking to her on my phone for 26 minutes outside in 25 degree weather she finally showed up at 2am. My destination was the Hyatt Regency McCormick Place. That trip is 6 miles and should have taken approximately 15-20 minutes and cost around $20. Again the driver got lost, on the way to a major Chicago landmark, and took an extra 20 minutes to get to my destination and my fare was over $33. While the driver did apologize for getting lost both times, that experience was unacceptable.
January 2, 2016
Unprompted review
excellent
driver was polite and got me to the airport with no problems.
December 28, 2015
Unprompted review
Reliable, safe, clean, professional.
December 23, 2015
Unprompted review
excellent service!!!!
excellent service! they were able to accommodate a last minute request.
December 17, 2015
Unprompted review
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His communication was professional and timely.
His communication was professional and timely. Our driver was very friendly, carried our bags. the drivers brilliant and the prices are very reasonably.
December 16, 2015
Unprompted review
Great people and great service.
Great people and great service. Prompt and punctual when I requested a ride.
December 16, 2015
Unprompted review
Quick Service!
Ordered a cab using the new Universal Taxi App and the cabbie arrived on time, not to mention the app is very easy to use.
January 16, 2015
Unprompted review
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