After a year of FPV, UMT has always been my go-to to buy my FPV gear, every order has come within two days of clicking check out. Once I even forgot my radio batteries and ordered them late at night a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Buying drone components online can feel like rolling dice with the shipping gods. But dealing with Diane at Unmanned Tech was the rare experience where everything actually got sorted, quickl... See more
Company replied
Recently returning to the hobby of FPV quads, Unmanned Tech have been my go-to supplier (I would rather not admit to my self or anyone else the amount of orders I’ve put in over the past few weeks!... See more
Great company to use if you're getting started. They spend the time to try and make sure you're getting the right stuff, and have a good order hold system; for those times you order the wrong stuf... See more
Company replied
Company details
Written by the company
Unmanned Tech is a UK-based specialist retailer for FPV drones, drone parts, and Maker / IoT electronics, serving customers across the UK and Europe and worldwide. We’re run by engineers and FPV pilots who actually use the products we sell which immediately puts us ahead of most drone shops that have never powered up a flight controller. We stock a wide range of FPV components including frames, flight controllers, ESCs, motors, VTXs, receivers, batteries, and accessories, alongside Maker and IoT electronics for prototyping, robotics, automation, and embedded projects. Whether you’re building your first quad, maintaining a fleet, or sourcing components for a commercial or research project, we can help, without guessing. Support is handled in-house by humans, assisted by AI ( because typing the same setup steps 400 times a week is how enthusiasm dies). First-line support focuses on fast, clear help and getting the right info from you; anything properly technical is escalated to someone who builds and flies drones for real. No outsourcing, no overseas call centres, and no copy-paste nonsense… unless the correct fix really is “turn it off and on again. We also support a large FPV and drone community through DroneTrest and our Discord, where pilots and makers share builds, fixes, and the occasional hard-earned lesson. From pre-sales questions to post-purchase troubleshooting, our goal is simple: get you the right parts, solve problems quickly, and get you flying with confidence. FAQ: Are you actually UK-based? Yes. We’re a UK company, ship from the UK where stated, and handle support in-house. No mystery warehouses. No vanishing after checkout. Do you only sell to hobbyists? No. We support hobbyists, educators, researchers, and commercial customers, including B2B orders and technical projects. What if something goes wrong with my order? We deal with it. Mistakes happen in any business the difference is we don’t hide from them, deflect blame, or pretend couriers are mythical creatures beyond human control. Why aren’t your prices the cheapest online? Because we answer emails, test products, stock spares, and provide support after you’ve paid. Ultra-cheap sellers usually stop caring at checkout.
Contact info
Milton Keynes, United Kingdom
- support@unmannedtech.co.uk
- unmannedtechshop.co.uk
4.8
Excellent
809 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Blimey
Blimey, I've got a proper problem with splashing cash on drone bits from Unmanned Tech—take my money every time! The Crazyflie gear arrived spot on and had me tinkering away all weekend.
January 8, 2026
Unprompted review
Reply from Unmanned Tech
We’d apologise for enabling your drone-bits habit… but we’d be lying. Delighted to hear the Crazyflie kit landed safely and did exactly what it was supposed to: steal your weekend and spark some tinkering.
Thanks for the kind words
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Best customer support
Super friendly team, made a mistake in my order and they were happy to help, immediately reached out to my request in less than 12hrs on a Sunday. And offered to add the item to order.
January 11, 2026
Unprompted review
Reply from Unmanned Tech
Thank you so much for the kind words. Really glad we could help sort out the issue quickly and get the extra item added without any fuss. Thanks for taking the time to leave a review
I am on my third order an I will…
I am on my third order an I will definitely continue with ordering, prices are reasonable and shipping is very fast. Last time my flight controller arrived next day
January 3, 2026
Unprompted review
Reply from Unmanned Tech
Third order already… we might need to start taking some responsibility for this 😅
Seriously though, thank you for sticking with us. Really glad to hear the pricing feels fair and that the next-day flight controller delivery hit the mark. We’ll keep doing our best to make the next orders just as painless and fast
Batting arrived on time very happy with…
Batting arrived on time very happy with my purchase
November 23, 2025
Unprompted review
Reply from Unmanned Tech
Thanks for the lovely feedback.
Always good to hear when things turn up on time and do exactly what they’re meant to. Really glad you’re happy with your purchase
Unmanned tech is the best FPV shop in…
Unmanned tech is the best FPV shop in the UK.
Excellent service all round.
Fast dispatch of orders every time.
Excellent customer service, I've ordered loads from them and never had a problem.
Absolute pleasure doing business with them.
December 4, 2025
Unprompted review
Reply from Unmanned Tech
That’s incredibly kind of you, thank you.
Being called the best FPV shop in the UK is no small praise, so we really appreciate you taking the time to say it. Delighted to hear the service, dispatch, and support have been consistently solid for you. Always a pleasure doing business with customers like you too
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Terrible and Slow Customer Service
Do not waste your time and money with these guys.
I wish I had read all the previous reviews about the shocking customer service before making purchases here. AVOID!!
Painfully slow responses to emails. No responsibility taken or sympathy given for their faulty products (supplied faulty).
Unmanned Tech supplied us with a DOA charger. Now 2-weeks later, still waiting for closure on this... Looking at previous customers experiences, I think we're in it for a good while longer yet!
December 9, 2025
Unprompted review
Reply from Unmanned Tech
Look, we’re the first to admit when we’ve dropped the ball, we’re a small team of humans and we definitely make mistakes. But in this case, it feels like we’re being roasted for actually trying to be helpful. We only delayed the return because you asked to keep the charger for your race event since the DC side was still working. We chose to keep you flying rather than stick to the rulebook, so being called 'painfully slow' for that favor is a bit of a gut punch. Refund is already done, but man, no good deed goes unpunished!
Great price for my Zohd Altus
Great price for my Zohd Altus. Ordered on Friday, arrived safely and well-packaged on Monday. Super service!
November 24, 2025
Unprompted review
Reply from Unmanned Tech
Thanks so much for the great feedback.
Always nice when a Friday order turns into a Monday delivery, especially when it arrives in one piece 😅
Really glad the Altus turned up safely and that the service hit the mark. Thanks again for ordering from us and taking the time to leave a review
Customer service that actually restores your faith in customer service
Buying drone components online can feel like rolling dice with the shipping gods.
But dealing with Diane at Unmanned Tech was the rare experience where everything actually got sorted, quickly, clearly, and with zero nonsense. I had a few hiccups (entirely my own fault), yet she handled every one of them with patience, clarity, and genuine professionalism.
Emails were answered faster than my drone’s GPS lock, refunds processed without a single headache, and every message came with the kind of customer support that feels nearly extinct these days.
If the drone industry had a customer service Hall of Fame, Diane would be in it.
I’ll absolutely be back for future orders, ideally fewer accidental duplicates next time.
Five stars, easily.
November 3, 2025
Unprompted review
Reply from Unmanned Tech
This genuinely made our day, thank you for taking the time to write it.
You’re absolutely right, ordering drone parts can sometimes feel like tempting fate, so it’s brilliant to hear that everything ended up sorted quickly and without stress. Diane will be chuffed to read this. She’s exactly as patient and thorough behind the scenes as she sounds here. Thanks again for the kind words and the five stars. We’ll be here when you’re ready for the next order, accidental duplicates or otherwise
Superb company 10/10
Superb company! Quality stock, Great comms, Great service … next day delivery 10/10
October 18, 2025
Unprompted review
Reply from Unmanned Tech
Thanks so much for the 10/10 and the kind words.
Really glad the stock, comms, and service all hit the mark, and that next-day delivery did what it was supposed to do. We appreciate you choosing us and taking the time to leave a review
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Amazing FPV Brand
After a year of FPV, UMT has always been my go-to to buy my FPV gear, every order has come within two days of clicking check out. Once I even forgot my radio batteries and ordered them late at night and recieved them the next morning(I genuinely have no idea how that happened!). The support is mega from the community over on the DroneTrest Discord as is it from emails. Not to mention the pricing is usually the cheapest out there. Definitely my first choice FPV brand and often my first recommendation to newbies!
September 22, 2025
Unprompted review
Reply from Unmanned Tech
Thanks so much for the brilliant review.
Really happy to hear we’ve been your go to for FPV gear and that delivery speed, support, and pricing have been solid for you. Thanks as well for being part of the DroneTrest community and for recommending us to others
Outstanding service. Highly recommended.
I placed an order with Unmanned Tech and then realised that I'd made a mistake after paying and the product I wanted was no longer in stock. A real person answered my query and changed my order with no problem at all. Drone arrived and as a newbie I was unable to activate the GPS so I contacted Unmanned Tech to see if they could suggest something. I was expecting some vague reply about looking at the manual etc but I was surprised and delighted to find an email from another real, named person with a bespoke solution for my problem and a schedule of actions I should take and the order in which I should make the changes Result was that 30 minutes after reading the email all was working perfectly. I have not had after sales service like this for decades. In future I will buy all my kit from here. I'd much rather back-order something knowing I had proper after-sales than get it tomorrow and be left in the cold with a bricked drone.
July 29, 2025
Unprompted review
Reply from Unmanned Tech
Thank you for this, it really means a lot to us.
We’re big believers in trying to actually fixing things, so it’s great to hear that came through. Helping someone get properly flying is always more satisfying than just pointing at a manual and calling it a day.
We really appreciate the trust, and we’ll be here when you’re ready for the next bit of kit. Hopefully with fewer “why isn’t this working” moments next time
Nice and simple to deal with!
Nice and simple to deal with and priced reasonably, would be good if they stocked more robotics gear as well as drones 😎 will continue to buy from these guys in the future
July 23, 2025
Unprompted review
Reply from Unmanned Tech
Thanks for the great feedback.
Glad to hear everything felt straightforward and fairly priced. The robotics gear suggestion is noted too, that’s definitely an area we’re keeping an eye on 😎
Appreciate the support and we’re looking forward to helping with future orders
Good on the whole with one quirk
Good on the whole with one quirk. If you order a battery and opt for free shipping the software ignores your order and doesn't tell you why the order hasn't been processed.
July 25, 2025
Unprompted review
Reply from Unmanned Tech
Thanks for the honest feedback and for calling this out.
You’re right, an order should never just sit there without any explanation. Battery shipping rules can be a bit awkward behind the scenes, but that’s on us to make it clear at checkout rather than leave people guessing.
We’ve since fixed this so the issue no longer occurs and customers are clearly informed during checkout. Thanks again for the balanced review, feedback like this genuinely helps us improve.
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Ordered a few items and they have…
Ordered a few items and they have always delivered in a timely manner and prices are very competitive and sometimes cheaper than AliExpress without the wait .
July 15, 2025
Unprompted review
Reply from Unmanned Tech
Thanks for the great feedback.
We’ll happily take “faster than AliExpress without the wait” as a compliment 😅
Really glad to hear delivery has been reliable and pricing has hit the mark. Appreciate you ordering with us and taking the time to leave a review
Reply from Unmanned Tech
Cheers for the feedback.
We ship fast and we know our stuff. Sounds like both showed up as intended.
Thanks for taking the time to leave a review, much appreciated
Happy customer
Only used the company a couple of times. On both occasions delivery was on time and parcel was well packaged. I'm happy with the service and prices.
July 7, 2025
Unprompted review
Reply from Unmanned Tech
Our packing robots have been notified of their success. Their celebratory pizza budget has been increased by a whole 50p.
Seriously though, thanks for the good word. Glad you're happy with the service and prices – we try to keep them just reasonable enough to fuel the addiction without alerting your bank manager. See you on order number three!
Great if you don't mind the wait
After 30+ orders with UM these are my Ps & Cs.
Pros:
- Good selection on the website,
- Well priced,
Cons:
- They state same day dispatch but really its same day tracking generated and the parcel is collected the next day (at best) when royal mail comes to collect, even if you pay for faster postage.
- Browsing the website is a pain unless you know exactly what you're after. Needs better filters
- Contacting them can be very slow, but when they do reply its normally knowledgable.
July 8, 2025
Unprompted review
Reply from Unmanned Tech
Blimey, 30+ orders. First off, thanks for basically funding our entire year's supply of Jaffa Cakes. We genuinely appreciate the loyalty.
Okay, let's get into the cons, because your feedback is bang on.
On the dispatch times, you’ve highlighted a super frustrating point for both of us. We have a hard 3 PM cut-off, and 99% of orders placed before then are physically packed and handed to Royal Mail that same day. The issue, and where you've rightly noticed a delay, is that Royal Mail's own tracking system sometimes doesn't update until much later that evening, or even the next day. So while your parcel is on its adventure, their system is still telling you it's with us. We do do miss the odd order (we're human!) but it its by far the exception rather than the rule.
Regarding support speed, we know the wait can be a pain. It's a conscious trade-off we've made: instead of a generic, instant reply, we want you to get the best answer from someone who actually knows the tech inside-out. The bottleneck is that the person best qualified to answer is sometimes busy doing 100 other things. It's not the perfect system, and improving that response time is what we are working towards constantly finding little things to make things faster internally.
And the website filters... yeah. You found our secret shame. It’s on our to-do list, right after ‘figure out where that weird burning smell is coming from’.
Seriously though, this is the kind of detailed, constructive feedback that actually helps us improve. Cheers for taking the time, and for sticking with us.
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Appalling, very slow customer service. Avoid.
My advice is to avoid using Unmanned Tech at all costs. I ordered an FMS Ranger Trainer 850mm (Ready to Fly) through their website. While the Ranger arrived faulty and could not be flown, I fully appreciate that this was more than likely an issue from the factory and not the fault of the supplier, Unmanned Tech.
However, the support thereafter was woeful. It took 38 days from me reporting the issue to finally having a complete refund settled, after an agonisingly slow period of troubleshooting.
When it was finally decided for me to return the RC plane, which was dead on arrival, the return postage system is inadequate. They're not willing to cover the costs of a proper tracked delivery system with adequate insurance for an item worth £170. So, worryingly, you're left in the lap of Evri.
Instead of having a direct way to support your concern, you're left to post on a forum and receive extremely slow replies - at times six days between correspondence. Their customer service is appalling. Unmanned Tech - if demand is high and you're busy, hire more people to satisfy what is required rather than leaving customers in the lurch for so long.
I would highly advise anyone to avoid buying through Unmanned Tech. There is zero sense that they care or that you are ever a priority.
July 4, 2025
Unprompted review
Reply from Unmanned Tech
There’s no way to spin this: we’re sorry. We took a frustrating situation with a faulty product and made it infinitely worse through our own slow and inadequate processes.
You’ve laid out some serious, painful truths about our systems. Our forum-based support is intended to build a public knowledge base, but for a time-sensitive DOA product, it was the wrong tool for the job. It was slow, impersonal, and a terrible experience for you. We see that now.
Your advice to 'hire more people' is heard. We are a very small team, and your case has brutally exposed what happens when our systems can't cope with the demand. It is a hard lesson that we are not growing fast enough to prevent customers like you from being badly let down.
The worst part for us is reading that you felt we didn’t care. Our actions (or lack thereof) gave you every reason to feel that way. We can't fix the 38 days of frustration we caused, but we can thank you for taking the time to write this. It’s feedback like this that forces necessary, painful change. We're taking it to heart.
Great company great people visited in…
Great company great people visited in store a few times always helpful friendly and they really know there stuff 10/10
June 12, 2025
Unprompted review
Reply from Unmanned Tech
Glad you think we know our stuff. Most days we're just powered by strong coffee and a healthy fear of letting the magic smoke out. It's always great to put a face to a name and chat FPV without a keyboard in the way.
Seriously though, thanks for the killer 5 star review. It means a lot to the team. See you next time you're in the area!
Competitive pricing & quick delivery
Ordered a spare battery for my Radiomaster TX16S as it was priced very competitively compared to other online vendors. Good communication via email & it was shipped & delivered very quickly. Excellent service all round.
June 17, 2025
Unprompted review
Reply from Unmanned Tech
You call it "excellent service." We call it "getting the job done before the pub opens." Seriously though, we appreciate the review. Happy flying!
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