UNOde50 Reviews 

I bought an item that was too big for me in size, so I contacted the customer support both via email web at Unode50.com and the form on the website. More than a week has passed, no response from them received.

I recently bought a necklace in store and the next week had it on at the beach and never got in the salt water and i noticed at the end of the day it had turned dark… after looking closely the finish was coming off… so much for this special finish they were bragging about. After 2 weeks of emails with close up
pictures and the receipt they respond and want me to mail my necklace in and they would replace… i didn’t see the point because the magic finish doesn’t hold up… then they offered store credit if i send necklace back… long story short i figured i would cut my losses and leave reviews on every site i could find and also made contact with BBB as well.
Beware of this shiny not so long overpriced costume jewelry!!!
Marty Collins

Bought a ring in December and one of the gem stones fell out end of June. Emailed customer service 3 times over 6 weeks about the faulty ring, sent pictures and confirmed order number, haven’t heard anything back from them. Terrible service.

I have purchased a few items from UNOde50 and mainly good with the product. However, I purchased a Jupiter Necklace for my husband this last Christmas. It was very attractive for about 6-7 months and is now tarnishing in about 1/3 of the necklace. They have a 30 day refund policy and likely will not provide an explanation for why it is changing in one area of the product.

so bad customer service. bought charm and they sent incorrect one, CS told me to take a photo and send it to them, so did. they said sorry and that I can return it but I have to purchase the correct one and when they will receive the incorrect one they will return my money. so I did. this was in April and they still didnt refund the charm which 2was return back to them. and off course customer service is not responding at all. they are also ignoring me on Instagram. hame on them how irresponsible they are. Im just disgusted.

I bought 3 rings through the online shop (January 12th). The delivery was quick (Jan. 19th) and in that same day I wrote an email to the customer service through "web at unode50.com" because I wanted to return one of the rings (it was too small). I wrote them several emails that were never answered. They wrote me back 2 months later saying that DHL would pick-up the package, but they never sent me the labels for the package (without them DHL cannot process the pick-up) and they never replied to me again. TERRIBLE EXPERIENCE! DO NOT BUY ONLINE from this brand!

Purchased a bracelet when on holiday, after just a few weeks the bracelet turned from silver to copper. A reply on my email asked for photos of the receipt, the bracelet and to give my home address. Never got a return reply after several mails.

Beautiful design, poor Quality

Purchased an item that they said was in the sale and it wasn’t. They said they would honor the sale price and refund the extra. They have never refunded this after chasing nearly everyday for over two weeks. Now in the hands of my bank

This is a split personality review, to be clear, the products from Unode50 are beautiful, they are well made, and look as fabulous as they do on the website. Where they fall down is communication, customer service, and access to an easy returns process.

To tell my experience; I bought a bracelet in March, it arrived inside their stated delivery times, but it was too big, I wanted an exchange to a smaller size. I had a challenge, their terms say return in 28 days for refund, and I was going on holiday in 3 weeks, so I needed to return before I went.

I immediately followed their suggestion for contacting about a return; I found replies took between 1-3 weeks, which makes you feel like you are being ignored, that's when they are supposedly in a conversation with you about the process. As I got closer to my holiday (3 weeks passed) I ended up trying to call Madrid (on answer machine) email customer services (out of office saying busy) called London (can't do anything because I didn't purchase through them). When I finally got a reply with the returns process, they insisted on using a delivery pick up service with DHL, which complicated things even more, as they don't give a time they will pick up, they just come, there was no drop off option. Also at one point they actually posted my return back to me, so I had to go through the whole debacle again.

The purchase I made on 15th March, didn't get refunded until 25th May, which is shocking when I tried to return it immediately.

If you are reading this Unode50, please automate your returns process so customers can book their own returns without engaging with you, as you don't seem to want to engage with us. This would be a win win solution, because your current process does not work, and gets you bad reviews for beautiful products!

Would give 0 stars if possible, purchased a bracelet. They send something completely different. I’ve had 0 response from 5 emails sent other than auto replies saying they are busy and taking longer than usual to answer .

They do not reply to emails. No refund even though they confirmed they've received the returned item. London phone number is never answered, just a voicemail service. Absolute joke of a company. I am £85 out of pocket. Avoid at all costs

No response what so ever from customer service, product itself will not last one year, bad quality.

This company just don’t care about customer service. My items arrived faulty, I initiated a return but have been met with delay after delay, ignored emails, broken promises.. Life is too short to deal with companies like this.

The worst customer service I have ever experienced! Ordered 3 bracelets, 1 broke, 1 was too small and I kept the other. After a lot of hassle, 1 returned 2 but have never received a refund of £158.33. They are con merchants! AVOID AT ALL COSTS!!

One of the worst website shopping experiences of my life. Tried 3 separate times to place an order but never goes through. This is using 3 different computers just to make sure the problem was not on my end. Unode50 said to use a different browser (which I did three times) or credit card. Called my credit card company and the charges never hit so issue is on their end. Customer service was terrible and didn't really offer any solution (ex. take order over the phone, etc.) and just stopped answering my messages for help! How they stay in business is beyond me.

Don’t buy from them !!!purchased a lovely shiny bracelet while on holiday for $200 dollars just before first lockdown , went to wear it when restrictions eased to go out and a black horrible ugly bracelet was inside the red pouch instead of a shiny one i contacted email to customer service but no response

i never got to wear it because of covid

Please don’t buy from this company online -Unode50
They ask you to send your item back in a recorded and registered post so they can verify they’ve received it. They acknowledge they’ve received it and you don’t hear from them again. No response to emails and no refund. Many people with the same experience so stay well clear of them