I've owned and ridden electric mountain bikes for over 15 years. In all that time I have never had such outstanding customer care after the sale has been completed, and that is on top of a first class... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
- Bicycle Store
- also in
- Bike Accessories Store
- Motor Vehicle Dealer
- Motorcycle Equipment and Accessories Store
- Outdoor Sports Store
- Road Cycling
Written by the company
Unrestricted bikes is an ebike manufacturer based in Kent. Building the fastest Ebikes in UK. From Ersin Hybrid to Ersin MTB, all bikes have throttles and travel fast speeds over 30mph. The folding bikes can reach 20mph. These off-road bikes are perfect for adrenaline seekers who wish to have fun in their private land. It takes great skills to build the most powerful ebikes which we specialist in. All bikes are fitted with PAS sensors for pedal assist mode as well as twist and go throttles. Our bikes come in various power ratings from 350w to 1000w. If you are in the market for 1000w ebike UK, you are in the right place. Unrestrictedbikes, the home of full throttle unrestricted ebikes.
Contact info
36a West Street, Sittingbourne, ME10 1AP, kent, United Kingdom
- 07710619485
- sales@unrestrictedbikes.com
- unrestrictedbikes.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The customer care, you receive from ersin.
I had a small query about a bearing problem I was having. I contacted Ersin,and his reply was extremely helpful as always.i wouldn't go anywhere else for an ebike. Hence the reason I have 5 from ersin.customer care is absolutely outstanding. Cheers Ersin.
Amazing I love it so much it's…
Great Great bike I love it so much it's my No1 ebike Great price and customs service was amazing don't waste you time looking around. just buy it you will love it i had my for 5 year done over 11000 miles still keep going it's my work house never let me down and the battery still work 100% powerful Samsung battery
Still a happy customer
Two years on since my purchase and despite me living 250miles away, the team still help out with any issue I may have (mostly through fault of my own) and give me countless advice on parts & maintenance. The bike still runs like day one which is great considering I’ve done about 12000 miles on it. Highly recommended 🙏🏻
Great service
Ersin gave me a great deal on a used bike in stock. Absolutely in love with it. Continental tires are very sticky on mud and dirt, they grip really well, saved me a few times on cornering
Amazing customer service
Amazing customer service, helped me with my bike straight away. They didn’t even make me wait
Best bike I ever had
Best bike I ever had, I’m writing this after having the bike over 8 months. Very strong parts, I ride it hard and do jumps and the bike just takes the beating and hold up well. Stil the original pads, not done any service yet but it seems to last long long time
Expected better.
Saddle to handlebar gap to close, had to buy snake seat post. Poor quality tyres and inner tubes had to buy replacements after first ride. Mudguards give no protection had to buy replacements after first ride.

Reply from UnrestrictedBikes
Was perfect exactly as I exited easy to…
Was perfect exactly as I exited easy to setup amazing bike to this day months later highly recommended literally one of the best in uk from what I’ve seen.
Just took delivery of my new ersin…
Just took delivery of my new ersin hybred bike, have had one befor , but oh wow, much much better than i expected. I knew it would be good . But it was so smooth to ride, better suspention ect ect ect.
All i keep saying is wow!!!
Thanks ERSIN. A BIG THANKS!!!!
Had a fault with my bike .got in touch with the company issue sorted and new part in post same day BRILLIANT
Had a fault with my bike .got in touch with the company .the problem was dealt with fast and efficiently new part in the post same day.WAW
Most amazing bike I’ve ever had
Most amazing bike I’ve ever had, owned for 12 months now, done 2000 faultless miles so far, still going strong, pure head turner, I’m always being asked questions about it, used for my daily commute to work in and around Liverpool city centre, never been bothered by the police, I chose the full mtb, so glad I did as one day going home I took a short cut through my local park and chose a route I’ve never took before, doing 28mph on a slight down hill on grass, little did I know there was a 6ft drop off a grass bank not visible to the eye till it’s to late! Out of no where I’m 6ft in the air at 28mph! Nothing I could do but try and land safely, was totally expecting to wake up in hospital, to my utter amazement I landed it safely, I put this down to the excellent all round suspension system it has, completely saved me, highly recommend it, Ersin team where great getting my first set of brake pads out to me recently
Yet another amazing experience.
Yet another amazing experience.
Highly recommended.
Next day delivery of my second Ersin ebike.
Loving it!
Thanks Ersin. 👍🏼
Fantastic bike very fast.very quick…
Fantastic bike very fast.very quick deliver can highly recommend this company.
Ersin Fold review
i’ve had the ersin fold for around 2 weeks done about 70 miles on it. there is not a single negative thing i could even try and say about the bike OR the company/customer service. since having the bike i’ve had 2 problems: a popped tire and some issues with my gearing. both things i got almost immediate help with. anytime that you message the guys at unrestricted bikes you will wait no longer that 10 minutes for a response. the first time i messaged them with a general query at like 11pm and they still replied.
if ur looking for any type of bike whether it be a folding or a mountain bike or even a hybrid. unrestrictedbikes is the place to go
As always fantastic service that is why…
As always fantastic service that is why I bought a second bike from him always looks after me.
A really nice experience with this…
A really nice experience with this company. Easy to order, really fast shipping, support when I had a couple of niggles with the bike. I purposely left this review a couple of months after I ordered the bike to make sure I was happy with it and could give a honest review of the total experience.
Really good Company
Overall the company, is good, they sent out the bike quickly and are good with customer service.
Fast delivery
Fast delivery , great bike, battery doesn’t last as long as I’d like I get about 18miles from a single charge.
Awesome
always there to help and answers really quickly and deals with any problems cheers
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







